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Business Analyst/process Manager Resume


Business Analyst: Requirement Gathering, Business Rules, Data Flow Diagrams, Business Process Modeling, Risk Analysis, Mobile Development, Prototyping, GAP Analysis, Business and Functional Artifacts, .net, Data Validation, ITIL, UML

Software: MS Office Suite/Excel, SharePoint, MS Visio, HP QC/ALM, Service now, Jira, Confluence, Huron, People Soft Wiki, SQL, SAP, GitLab/GitHub, IOS/Xcode/Objective C, LucidChart, MS Azure



Business Analyst/Process Manager

  • Performed code review of moderate and complex in - house applications
  • Implemented a new structure for current Database in order to help better serve the organization
  • Performed Gap Analysis to call out important pieces of documentation and standards needed such as Git Code reviews, Security Standards and Data Compliance
  • Provided support for users utilizing newly built software, and aided in the overall transition into the new work environment
  • Lead daily scrum meetings as the standing Scrum Manager to ensure deadlines were being met
  • Implemented MS DevOpss creating users and managed incoming tickets related to code, defects and overall process errors
  • Built the standards for business requirements (BRD’s) for other BA/BSA’s to utilize for future requirements and projects
  • Collaborated with various teams and departments in order to brainstorm new ideas and processes to further help the teams
  • Lead my team of BA’s to develop important documentation needed to better illustrate the company’s needs for in-house software
  • Contacted and managed off shore developers for two projects (Software Build/QA/UAT)

Confidential, Chicago IL

Business Analyst /QA

  • Designed Gap-Analysis and worked with As Is, To Be and Transformation
  • Managed QA Access groups, and SharePoint accesses (Admin Level)
  • Developed reports, dashboards, and processes to continuously monitor data quality and integrity
  • Onsite point of contact for salesforce for the inside sales team
  • Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures
  • Managed ongoing support request and administrative needs of users
  • Monitored teams adoption rates and responded as needed providing them with training sessions, communication and documentation as needed.
  • Assisted users with report design and management. Work with Time Warner team to integrate online initiatives into the database.
  • Hosted daily stand ups to ensure all testing requirements were being met
  • Worked with different Statements under commercial and non commercial banking branches including Change Fees, Charge Off Accounts, Grand Fathered Accounts, and Delinquent Accounts
  • Built simple and complex test cases ranging from data validation to UI mock ups
  • Reengineered different processes and presented them using Visio
  • Tested Statement templates and ensured all data was displaying and filtering correctly for large audiences
  • Learned various testing strategies to test different portions of products being built in order to highlight different defects for developers
  • Built Use Diagrams to illustrate different user interactions
  • Worked closely with non-technical PM’s to familiarize them with different testing models that would be needed for current and future projects

Confidential, Chicago IL

Business Analyst w/Salesforce

  • Gathered Requirements for multiple projects simultaneously involving servers, payment screens, positive pay checking, failover processes (DR) for many systems and applications/tools
  • Worked along side stakeholders and end users to ensure quality requirements were being built which included diagrams, system requirements, business and functional requirements
  • Cleansed duplicate data and defined dupe blocking parameters to maintain data integrity.
  • Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reps reports, installed and trained users in Cirrus Insight to track Sales appointments for call reports.
  • Move requirements over to TopTeam (BI) tool to house requirements (Automated and Manual)
  • Used Sharepoint regularly to upload and mange files personally and for group usage
  • Assisted in Peer Reviews where we walked through requirement documents alongside leads
  • Created many different types of requirement documents, including High Level Design Specifications, Operational Vision Documents and Design Requirement Specifications (Traditional BRD/FRD)
  • Used many different types of requirements including Design, UI, Accessibility, Compliance, Business, Functionality and High Level requirements
  • Followed a unique SDLC where documents would be looked over by fellow BA's and other employees/contractors prior to approval

Confidential, Orlando Florida

Business/UAT Coordina tor

  • Hosted daily Scrums to document progress, concerns and defects during the testing stage
  • Built and edited Test Cases for testers to execute and work with
  • Logged and monitored defects daily; as well as reaching out to the development team in order to resolve any data issues
  • Worked one on one with director to ensure all requirements of testing and data analysis were met
  • Coordinated testing schedules in order to make sure testing was done in a timely fashion
  • Worked with testing ranging from Applied Cash, Reportable Expenses, Data Quality to Escrow
  • Designed Excel tables to house testing criteria and data
  • Worked with SQL to run queries to see over all data set
  • Worked with and gave input on PowerTools, an Excel Based application designed in house by our developers and data team
  • Managed Identity Management for certain teams will related access to my products and work

Confidential, Chicago IL

Business Analyst/Technical Consultant

  • Served as liaison between business end users and technical team
  • Worked through entire agile life cycle, ensuring excellence at every step
  • Analyzed risks of usability (risk management) of private data (SSN’s, GSA data, ID’s) in various reports and products that requirements were being drafted
  • Utilized crystal reporting to capture essential data needed for team of BA’s
  • Worked with TSYS and TS2 card management processors throughout the project, including payment processing and other related financial solutions
  • Built requirements for (product/report) filters to not only mask private data, but to require dynamics of password encryption on multiple levels
  • Managed user rights and accesses for AD groups including security groups to ensure users have the right access
  • Ensured that any end user working with government data met government compliance and had proper requested access to the right clearance levels to view reports (Amber system)
  • Worked with basic enterprise resource planning to help automate back end functions that various reports needed
  • Worked alongside an “ethical” hacking team during production (testing) to ensure that the BI environment in which reports/products were running in, in order to ensure security of system and data as a whole

Confidential, Chicago IL

Business Analyst (Remote

  • Responsible for Business Requirements of systems that worked primarily with End User; optimizing current system
  • Worked with healthcare insurance and claims, portability and origination
  • Interfaced between Business Users and the different teams involved in the application development for better understanding of the business and IT processes
  • Conducted JAD sessions for requirement gathering, and analysis
  • Requirements dealt directly with Claim operations, Claim Status, Eligibility and benefits
  • Conducted GAP Analysis and formulated the TO-BE features based on the business requirements
  • Responsible for the delivery of Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)
  • Validated data using SQL and Excel as well as personal data skills
  • Extensively used SQL scripts/queries for data verification and validation
  • Identified and defined technical specifications in liaison with the development team for system design, coding and testing


Business Analyst

  • Lead business initiatives including brainstorming on new functionality for current systems
  • Gathered and documented the requirements that were critical to the business mission and used those requirements to design application software using a Use Case in Requisite Pro
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly
  • Created use case scenarios and documents work flow and business process
  • Documented business workflows textually as well as in UML diagrams (State diagrams) according to RUP, for the stakeholder review
  • Analyzed and documented Business requirements and detail design of the software for full understanding of the business

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