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Strategic Business Operations Consultant Resume

SUMMARY:

  • Extensive experience in consulting and leading cross - functional IT, operations, customer and sales engagement initiatives.
  • Demonstrated success in supporting Executive initiatives and refining objectives to support on time, on budget delivery.
  • Skilled consultant and communication coach for entrepreneurs seeking “seed and angel” investor funding.
  • Collaborative and persuasive communicator driven to maximize stakeholder value and deliver positive business outcomes.

PROFESSIONAL EXPERIENCE:

Confidential

Strategic Business Operations Consultant

Responsibilities:

  • Utilize SCRUM methodology to drive and maximize collaborative, cross functional project development and delivery.
  • Spearhead and direct project prioritization to ensure resources and schedules meet customer requirements.
  • Develop “change management and integration” strategies to meet customer SLA and business objectives.
  • Advise leadership, and project implementation teams on engagement methods to increase customer satisfaction

Confidential

Sr. Project Manager - Business Consultant

Responsibilities:

  • Gathering business requirements and delivering to SCRUM product owner and adding to product backlog.
  • Operated as both a “project manager - Scrum Master, working within the project team and project sprints.
  • Lead in translating requirements to IT team, reviewing analytics, proposing business processes for improvement, and monitoring and reporting resource alignment to leadership.
  • Project Manager to advance strategic requirements for customer success, sales engagement, and process development
  • Collect and deliver stakeholders’ requirements and refined “scope” to drive process requirements to IT and operations.
  • Developed change management strategy for achieving success in “Seller Engagement & Change Management” initiatives.

Confidential

Project /Partner Engagement Manager, Malvern, PA

Responsibilities:

  • Created user strategy for “Build & Price” tool adoption; facilitated sales and partner training resulting in 12% increase in user traffic and sales; 18% increase in partner lead generation; 9% increase in Cloud Web/Email sales.
  • Gathered and delivered both “partner an internal user” requirements to IT and Sales Operations.
  • Utilized SDLC to define, develop, and test tool from conception to delivery

Director of Operations

Confidential, Wayne, PA

Responsibilities:

  • Foster membership by actively hosting member guests, provide Confidential process overview, and post meeting follow-up.
  • Participate in monthly entrepreneur deal screening presentations, and the selection of monthly entrepreneur invitees.
  • Provide consult to entrepreneurs on their presentation content, its format, and delivery resonate with angel members

Global Security Connected Business Operations Manager

Confidential, Research Triangle Park, NC

Responsibilities:

  • Defined and implemented sales process requirements for new SaaS-based security acquisitions - Sourcefire (2013) and ScanSafe (2009). Lead the integration of new sales operations processes while maintaining 26% sales growth rate.
  • Directed messaging strategy to drive global training for “Adopting new “SaaS Renewal” transaction processes, resulting in a decreased error ratio from 6:10 to 1:10, by training 80% of the global distributors who then trained >2K partners.

Strategic Program Manager

Confidential, Research Triangle Park, NC

Responsibilities:

  • Piloting and implementing operational changes for 19 sites in seven countries; enhancing site capabilities, increasing customer and partner satisfaction; resulting in reduction in operational costs of 23%, equating to savings of $4M.
  • Expanded sales office demonstration capabilities resulting in 40% increase in customer satisfaction and 35% more demos.

Project Manager

Confidential, Research Triangle Park, NC

Responsibilities:

  • Secured, managed $3M+ budget, internal resources, construction, and design vendors for on-time-on-budget delivery.
  • Standardized collaboration processes, IT support systems, and environmental designs for the development of additional global training sites, resulting in the reduction of >$4M for the implementation of Confidential team training worldwide.

Operations Program Manager

Confidential

Responsibilities:

  • Co-developer of Confidential ’s Sales Masters Series (SMS) training; winner of Confidential ‘Excellence in Learning” award.
  • Lead gap analysis for identifying competency models needed for integrating solution selling strategies.
  • Created and managed the strategy for implementing training program, site infrastructure, integrating technology, training reporting, and communications.
  • Developed 24 leadership training events (for ~700 attendees); trained >1.5K attendees

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