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Salesforce Architect Resume

Seattle, WA

PROFESSIONAL SUMMARY:

  • 7+ years of IT experience with 6+ years in Salesforce including analysis, modeling, design, Coding, testing, Maintenance of CRM systems on Windows Platform as well as a professional Implementation Analyst well versed in implementing product suites.
  • Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.
  • Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications.
  • Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
  • Good experience in establishing relationships based on business use cases using salesforce relationships Master - Detail, Lookup and Many-to-Many (Junction Object) between objects.
  • Strong experience in creating Custom Apps, Custom Objects, Fields, Buttons, Links, Security and Sharing Rules, Page Layouts, Search Layouts, Record Types, Role-based page layouts , Custom Reports, Snapshots, and Related List.
  • Hands on experience in creating Formula Fields, Rollup Summary Fields, Validation Rules, Workflow Rules, Junction Objects, Approval Process, Email Services, Tasks and Actions.
  • Strong experience with administrative tasks like managing Users, Roles, Profiles, Permission Sets, Validation rules, Workflows, Approvals, Data migration and Deployments.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, LightningApp Builder and Lightning Component features.
  • Experience in migrating some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages
  • Implemented Lead Management (Web-to-Lead, assignment, auto-response rules) and Case Management (assignment, escalation, auto-response rules and Email-to-Case).
  • Hands on experience in creating Report Types, Reports, Dashboards and Scheduling Report Runs.
  • Experience in performing CRUD (Create, Read, Update, Upsert, Delete) operations of data using Dataloader, and Import/Export wizards from legacy CRM database into salaesforce.com using apex scheduler on timely basis.
  • Extensive Experience with DML, DDL, DCL, and TCL commands of SQL and have excellent debugging skills.
  • Experience in migration of applications from Sandbox to Production using Force.com Migration Tools like Eclipse Force.com IDE, Change Sets.
  • Well experience in implementing Sales Cloud, Marketing Cloud, Service Cloud, Collaboration (Chatter) Clouds, Communities and Sites using Force.com platform in Salesforce.
  • Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders .
  • Experience in managing Full sandbox, developer sandbox and Configuration-only sandbox .
  • Proficient in implementing business logic and batch process in backend using Stored Procedures and Functions .
  • Have good working knowledge on both Sales Cloud and Service cloud .
  • Worked on Migration Tools to push data and components from sandbox to sandbox and sandbox to Production .
  • Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of the organization also created various profiles and configured the permissions based on the organizational hierarchy .
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database Objects.
  • Good knowledge of Salesforce1, Salesforce Lightning, and Lightning App Builder .
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Good knowledge of Software Development Life Cycle (Agile and waterfall methodologies).
  • Experience in testing the Applications using Black Box and White Box Testing Techniques .
  • Experience in System testing, Functional testing, GUI testing, Database testing, integration testing, Regression testing, end to end testing, User Acceptance Testing .
  • Document software defects, using a bug tracking system, and report defects to software developers .
  • Proficiency in web technologies like HTML, XML, CSS, JSP, JQuery JavaScript and databases such as SQL Server and MySQL.
  • Ability to interact with technical and functional staff Confidential all levels and excellent oral, written communication and presentation skills and work in both small and large team environments.

TECHNICAL SKILLS:

SalesForce Tools: Force.com Data Loader, Force.com Excel Connector, Force Connect for Outlook, Force Platform (Sandbox, and Production).

SalesForce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force (PagesComponents & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Workflow rule, Approvals, Case Management

Automation, Apex Batch: Operating Systems

Windows NT/2000/XP/Vista/7/8, Windows Server: 2000/2003, SQL Server 2000

Documentation Tools: MS Office product Word, PowerPoint, Access, Excel, Outlook

Programming Languages: C, C#, HTML, JAVA, CSS, JQuery JavaScript

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Salesforce Architect

Responsibilities:

  • Worked on the Lightning platform using Lightning components, Lightning connect, LightningApp Builder and Lightning Design System.
  • Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.
  • Customized Lightning components were built using Java script on client side and Apex on serve.
  • Worked on Lightning for designing front end screens as per the client requirement.
  • Worked on getting the data by integrating with third parties as no data is stored in Salesforce.
  • Worked on APEX, Visual Force, Salesforce APIs , SOAP or REST based web services.
  • Worked on implementing the standard Cases using Lightning.
  • Document software defects, using a bug tracking system, and report defects to software developers.
  • Involved in Regression and UAT Testing for New enhancements as well as ongoing changes (Change Requests).
  • Involved in Product Requirement Verification Review meetings . Test system to prepare for implementation.
  • Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability .
  • Worked on test classes to in order to maintain 90% Confidential deployment.
  • Developed custom Apex classes for Visual force page custom controllers using Force.com IDE
  • Created custom reports and enhanced salesforce.com environment as per user needs using Apex and Visual force pages.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to display sales performance and lead generation statistics.
  • Interacted with the Salesforce.com premium tech support team on need basis.

Confidential, Oakton, VA

Salesforce.com Admin

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
  • Worked on customization of SF apps, objects (standard, custom, external), fields, record types, layouts .
  • Involved in managing Salesforce instances: Creation, customization, configuration and maintenance of standard and custom objects Platform Workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls .
  • Responsible for customizing standard objects accounts, contacts, opportunities, products, price books, cases, leads, campaigns, reports and dashboards.
  • Worked as Salesforce admin support governing user account creation, rmation setup password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup .
  • Involved in security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization.
  • Created new user accounts, roles, and profiles and sharing settings .
  • Involved in setting up field level access for each custom object created based on the user's role within the organization.
  • Worked with field & page layout customization for the standard objects like Account, contact Leads.
  • Involved in customizing custom objects, tabs, fields, page layout as per the business need .
  • Created pick lists, dependent pick lists, validation and formula fields.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created the workflows for automated lead routing, lead escalation, alerts .
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic .
  • Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Imported excel based customer information records in to accounts, contacts and assets using Data Loader and import wizard .
  • Used import wizard for insert, update, of data from Salesforce.com. Used it to read, extract and load data from comma separated values (CSV) files
  • Created various reports (Summary reports, matrix reports, and joint reports), pie charts, dashboards.
  • Used the sandbox for testing and migrated the deployment instance after testing.
  • Involved in Salesforce.com Application Setup activities by configuring Web to Lead and customized the apps to match the functional needs of the organization.
  • Involved in reviews for functional requirements and Test case scenario and Test case designing.
  • Involved in Regression and UAT Testing for New enhancements as well as ongoing changes (Change Requests).
  • Interacted with various business user groups for analyzing the requirements for Salesforce implementation and providing inputs from QA side.
  • Involved in analyzing test Conditions and develop Manual Test Script s for new Functionality test cases.
  • Followed SCRUM methodology for Software Development Lifecycle.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Manual testing, functional testing, Rest API, Soap API.

Confidential, Holmdel, NJ

Salesforce.com Admin/Developer

Responsibilities:

  • Configured/customized the Salesforce application as per the client’s requirement.
  • Customized the objects like Account, Contact, Lead, Opportunity and Campaign.
  • Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
  • Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
  • Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
  • Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
  • Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
  • Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
  • Implemented the workflows and approvals for various functional requirements.
  • Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
  • Deputized in absence of manager and undertook a range of administrative duties.
  • Organized and scheduled the meetings to know the requirements and to explain the application usage.
  • Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
  • Administered, configured, maintained Salesforce.com application user profiles, roles, assigned Permissions, generated security tokens, validation Rule, upgrade installation.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application.
  • Created and used Email templates in HTML and Visualforce.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Used field level security along with page layouts to manage access to certain fields
  • Used Data Loader to Insert, Update and Delete bulk records in salesforce.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Worked on Unit testing, for the customizations and developments done during the project.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Environment : Force.com Platform, Apex, Visual Force, Data loader, Java, JIRA, SQL Server, SOSL, Security Controls, Windows 7, Manual Testing, Microsoft Office (Excel, Word).

Confidential, Farmington, CT

Salesforce.com Admin

Responsibilities:

  • Performed the role of Business Analyst, interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
  • Documented and shared the requirements with other SalesForce.com consultants for further implementation.
  • Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Customized tabs for among different business users groups and business centers.
  • Create various profiles and configured the permissions based on the organizational hierarchy requirements of Hotwire.
  • Created the workflows for automated case routing, entitlement managements, alerts and other processes.
  • Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
  • Developed various Custom Reports and deployed them for different business user levels.
  • Provided the to the internal business users to use the application and develop their own custom reports.
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
  • Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
  • Administrated and monitored the company’s Salesforce CRM application.

Environment: Salesforce.com Platform, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential

Salesforce.com Admin

Responsibilities:

  • Administrated and monitored the company's salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
  • Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization.
  • Developed field & page layout customization for the standard objects like Account, contact, Leads .
  • Maintained and gave permissions to communication templates based on Profiles.
  • Involved in Accounts Merging, maintaining Public Groups .
  • Created Reports and Dashboards as per the customer requirements.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts .
  • Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
  • Imported accounts and contacts data through Import Wizard .
  • Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals. • Created new custom objects, assigned fields, custom tabs, components, custom reports . • Created custom Reports based on business need and associated them to Dashboard. • Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment : Salesforce, Apex Data Loader, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential

Salesforce.com Admin

Responsibilities:

  • Customized Accounts, Contacts, Leads, Campaigns and Cases.
  • Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Profile based permissions on fields and objects are enforced.
  • Load/Manage the data using Apex Data Loader.
  • Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
  • Develop Visualforce pages, Visualforce custom controller components, advanced search functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com Platform, Salesforce.com Custom Objects, HTML, Java Script, Apex Loader, Triggers, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential

Salesforce Admin

Responsibilities:

  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Performed detailed analysis of technical and business requirements.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
  • Developed various Custom Tabs and Components.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Hands on experience on Roles, Profiles and Security and Sharing settings.
  • Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading.

Confidential

Java Developer

Responsibilities:

  • Developed the J2EE Application called Leave Admin using JSF 1.2 Framework.
  • Involved in gathering the requirements from the users.
  • Key Resource in understanding the Business Requirement Document and preparing the Detail Design Document.
  • Maintained necessary back-up of the important files and documented Linux scripts for future .
  • Maintained existing programs/scripts and extended Linux system functionality as needed.
  • Performed routine checks on the Linux servers of the firm.
  • Involved in development of managed (backing) beans using JSF1.2 framework.
  • Created the application Portal screens using JSF tags and HTML.
  • Used Java scripts for custom validations including required field validations, date validations.
  • Used SVN as code Repository and IBM RAD7.5 as IDE to develop the application.
  • Used WebSphere Portal server 6.1 and WebSphere App Server 7.0 for deploying .ear file.
  • Collected test metrics weekly from the Clear Quest database that reflected the current status of the test execution and the state of the defects.
  • Performed end to end testing in DIT environment.

Environment: EIP (Enterprise Imaging Platform), Oracle Middleware Fusion 11.1.1.7.0 , LINUX/UNIX, Oracle developer (IDE), Windows 07.

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