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Servicenow Developer Expert Resume

SUMMARY:

  • Self - Driven creative developer and a team player.
  • Five years of experience in ServiceNow Development and Integration.
  • Experience with IT Service Management and Service Delivery Process. (ITIL Frame Work).
  • Experience with client-side technologies like HTML5, CSS, JavaScript, AngularJS.
  • Very Strong in scripting Business Rules, Client Scripts, UI Policies and UI Actions.
  • Exposure with MID servers, Active Directory LDAP, Email setups in ServiceNow platform.
  • Experience with ServiceNow Portal.

EXPERIENCE:

Confidential

ServiceNow Developer Expert

Responsibilities:

  • UI Page →Scripted Rest API → Script Include → Orchestration Workflow → Active Directory (PowerShell)
  • Build UI page using AngularJS, Bootstrap, Material components, that replaces Password Reset interface which comes ServiceNow OOB.
  • Designed and Developed secured Scripted Rest API’s
  • Called Orchestration Workflows from Script Includes
  • Customized Orchestration workflows and activities that execute against Active Directory.
  • Developer PowerShell scripts that utilizes AD CMDLETs.
  • Integration with internal Rest APIs .

Confidential

Sr ServiceNow Integration Consultant

Responsibilities:

  • Provide Technical expertise on ServiceNow platform with design, development of Custom ServiceNow applications.
  • Scalable Design of scoped, Custom application tables, forms as per product requirements.
  • Created Workflows, Business rules, Script Includes, Notifications to automate business flow on the backend.
  • Custom Integration with Rest APIs.
  • Written UI policies, Client Scripts, UI Actions to customize the forms.
  • Used update sets, and scoped application migration process for managing changes.
  • Customized Change Management, CAB process.
  • Designed Custom Widgets on ServiceNow ITBM Portal using Angular client controller, Server Scripts.

Confidential, Atlanta, GA

ServiceNow Developer

Responsibilities:

  • Configure and implement ServiceNow solutions using scripting as well as leveraging all appropriate components offered by Service-Now to meet specific business needs
  • Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITOM, Knowledge, Demand and Release Management modules within ServiceNow platform
  • Working on different modules like incident, problem, change.
  • Worked on server-side scripting with Glide API (Glide Record, Aggregate and GlideSystem etc.)
  • Experience with browser side (Client) calls with GlideAjax and written Script includes, Ajax processor and functions to handoff the d Confidential .
  • Built custom UI with UI Actions, Glide Form, Glide List API etc.
  • Used SOAP, GlideSysAttachment to retrieve and insert base64 attachments.
  • Working experience on CMDB, ServiceNow Discovery module and MID Servers.
  • Designed ServiceNow portal to manage Service Requests.
  • Experience in creating UI policies, UI actions and Client scripts.
  • Experience in ServiceNow Orchestration and Rest API, Email integration.
  • Experience with Site Minder SAML, LDAP Authentications.

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