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Sr. Salesforce Developer / Administrator Resume

MA

PROFESSIONAL SUMMARY:

  • Around 5 years of overall professional Software Development Experience with strong Object - Oriented Analysis, designing and programming technical skills including 3+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as developer and administrator.
  • Gather and analyze business requirements for system changes and enhancements.
  • Work with multiple teams to develop more robust and comprehensive Salesforce solutions.
  • Experience in Salesforce Service Cloud, Sales Cloud, Salesforce.com CRM and Lightning Communities. with proficiency as developer and administrator.
  • Experience in SFDC Development in implementing Apex classes, Triggers, Visualforce, Force.com IDE, SOQL and SOSL.
  • Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic.
  • Apex classes, HTML, CSS and JavaScript.
  • Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com.
  • Worked on Lightning Communities for different language translations.
  • Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
  • Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic.
  • Worked on Lightning Communities for different language translations.
  • Manage and monitor data integrity and security.
  • Develop and maintain custom reports and dashboards in Salesforce to provide business intelligence for management team.
  • Manage dashboards, reports, forms, templates, page layouts, workflows and approvals.
  • Customize Reports and Dashboards for various teams.
  • Manage the user community on the system (e.g. set up user profiles, security roles and views).
  • Exploring AppExchange applications and integrating them with Salesforce.
  • Hands on experience on Production deployments and Production Maintenance.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers, Salesforce1, Salesforce Communities, Chatter

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports

Languages: Apex, C, Java, VB.Net, ASP.Net, ADO.Net, ASP

Web Technologies: HTML, CSS, Java Script

Web Servers: IIS7

Methodologies: SDLC, Agile

Servers: Windows 2008, Windows 2010, Windows 2012

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista /

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Database: ORACLE, SQL Server and MYSQL

PROFESSIONAL EXPERIENCE:

Confidential, MA

Sr. Salesforce Developer / Administrator

Responsibilities:

  • Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
  • Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
  • Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
  • Customized Visualforce pages and modified the code for restricting some countries, which they are not willing to do the business.
  • Integrated SFDC with Oracle ERP for order management system using Informatica.
  • Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
  • Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
  • Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports.
  • Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
  • Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
  • Integrated the existing SAP system with force.com platform using Cast Iron.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Developer Console.

Confidential

Salesforce Developer / Administrator

Responsibilities & Key Skills:

  • Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
  • Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
  • Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
  • Worked with several Appexchange tools like Draw loop, DocuSign, Snapshot, CTI connector Cisco, CTI Connector and Five9.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
  • Used field level security along with page layouts to manage access to certain fields.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
  • Developed Salesforce communities using JQuery, Bootstrap, HTML, CSS and Apex.
  • Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: ASP.Net, Classic ASP, Salesforce CRM, Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, Web Services, SOAP, UI, Eclipse, SOQL, SQL SharePoint, Web Services, WSDL, Sandbox, five9, Drawloop, DocuSign.

Confidential

Software Dev Sr. Analyst

Responsibilities & Key Skills:

  • Gather and analyze business requirements for system changes and enhancements.
  • Hands on experience on ASP.NET and Designed,Developed,Coded and tested new screens for front end applications in ASP.NET/VB.NET to interact with SQL and ORACLE server.
  • Write and Execute test cases by performing end to end testing the application.
  • Databases Objects creation and alteration such as Tables,Packages,Procedures,Views, Triggers and Functions.
  • This role also includes mentoring the new resources with knowledge sharing sessions and helping for environment setup.
  • Helping team to resolve technical/Environment issues and supporting for task completion.
  • Role includes resolving critical technical/environment issues in SIT/PROD.
  • Involved in Server Database connectivity.
  • Perform DML/DDL Operations according to the requirements.
  • Worked in DELL Order Management,Creation and importing/exporting the order by .CSV Files through DB.
  • Involved in Code and Design reviews.
  • Involved in the development backend code,altered tables to add new columns/data type changing,sequences and indexes.
  • Used different Joins, Queries in SQL Query.
  • Resolved issues with front end pages to interact with the Oracle Database.

Technologies Used: Windows 2012 server, VB6, IIS7, ASP.Net, Classic ASP, Oracle 11g Client,ADO.Net

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