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Salesforce Consultant Resume

Greenville, SC

SUMMARY:

  • I am a 7x certified Salesforce consultant seeking employment in a role that will allow me to leverage my strengths in Salesforce design and configuration.
  • I am passionate about building digital solutions that are a catalyst for growth and efficiency.
  • Salesforce design, development, and administration Translating business requirements Automating business processes Testing Data manipulation/loading Agile Methodology Process Improvement Migration and Deployment

EXPERIENCE:

Salesforce Consultant

Confidential, Greenville, SC

Responsibilities:

  • Audited and optimized initial implementation performed by a Platinum partner
  • Automated Account Teams generation and proper roll - up of reporting data for Dashboards
  • Automated Public Group membership
  • Automated Task generation
  • Supported real time Integration with Defi loan origination system via Azure middle layer
  • Created source reports/dashboard components as requested by senior management
  • Created custom VisualForce pages
  • Audited and revised sharing model to accommodate external users

Director, Salesforce Development

Confidential, Spartanburg, SC

Responsibilities:

  • Solely Responsible for developing and maintaining Salesforce
  • Delivered comprehensive org build/testing/deployment in 11 months after failed attempt by a platinum partner Acting as Architect, Business Analyst, and Developer Replaced legacy CRM systems with Salesforce.com
  • Responsible for defining business requirements, providing solution design, build, and testing
  • Built custom application to accommodate all business processes end to end Field Service Lightning Install and configuration Integrated Docusign, Conga Composer, D&B Hoovers, AWS mass storage solution, Google Maps Salesforce1 Mobile App customization and refinement
  • Automated business processes via flows, workflow rules, process builder, and formula fields
  • Designed and configured custom security model
  • Performed full migration/merge of newly built app with existing environment Negotiated licensing agreement with Salesforce.com and estimate user types/licensing
  • Assisted in preparation of training materials
  • Developed metrics, reporting solutions, and dashboards

Salesforce Senior Consultant, QA Engineer

Confidential, Greenville, SC

Responsibilities:

  • Worked on Confidential Global Salesforce deployment
  • Worked as a liaison between the business and development team to ensure quality product was delivered
  • Translated and defined business requirements Worked as part of an Agile team Configured test users, profiles, permission sets, data, and sandboxes as needed for testing scenarios
  • Trained new team members, brought up to speed on Salesforce administrator duties
  • Gathered and documented feedback directly from business in UAT sessions SOAP and REST web service integration experience
  • Logged bugs, devised scenarios for recreation

Siebel System Administrator

Confidential

Responsibilities:

  • Acted as liaison between business and IS teams to ensure adequate IS response Support/configuration of custom Siebel based CRM solution for Confidential
  • Deployed custom CRM applications and solutions
  • Regression testing & Patch documentation

Technical Support Analyst

Confidential, Duncan, SC

Responsibilities:

  • Coordinating app deployment remotely via offsite techs
  • Maintaining hardware inventory database
  • Imaging and software deployment processes via Altiris
  • Responsible for all HP hardware repairs
  • New hire training
  • Repairs and data recovery process improvement
  • Imaging Apple hardware & Apple repairs
  • Backup roles include shipping, imaging, coordinating new hire builds, and providing technology lifecycle suppor

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