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Salesforce.com Developer/ Administrator Resume

Winston Salem, NC

PROFESSIONAL SUMMARY:

  • Having 8+ years of overall IT experience and proven functional/technical professional with full lifecycleSalesForce.com implementations having 5+ years of experience working with SFDC.
  • Well versed with analyzing company Processes, translating business workflows into accurate CRM workflows & configuring CRM applications to meet business needs.
  • Expertise in Configuration, Customization, Custom Development and Support experience on Salesforce.com platform and building custom objects, fields, ensuring high quality performance, complex workflows, maintainability, scalability, and best practices.
  • Experience in Data Migration using Import Wizard, Apex Data Loader, Force.com IDE and Eclipse IDE, Force.com Explorer, and ANT.
  • Comprehensive experience to integrate 3rd party systems from within Salesforce.
  • Expertise in VEEVA CRM ISR functionalities, Pharmaceutical, Insurance, and Banking domains.
  • Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, approvals, Visualforce Pages, Apex Controller Classes.
  • Experience i ntegrating SFDC with application like Microsoft Outlook etc.
  • Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Expert level of interacting and educating clients on salesforce.com architecture and best practices.
  • Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
  • Ability to work with business analyst team to become familiar with the application requirement to analyze and recommend efficient solution within Salesforce configuration changes in support of enhancement requests.
  • DEV401 Certified Force.com Developer and ADM 201 Certified Force.com Administrator.
  • Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
  • Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
  • Implementation of Knowledge Base and Live Agent Console in Service Cloud applications.
  • Comprehensive knowledge in, APEX REST API, Web services API, SOAP API, Metadata API, Force.com Sites, Analytic Snapshots, analyzing data with Reports and Dashboards.
  • Proficient in TSO/ISPF, COBOL, VSAM, JCL, CICS, EASYTRIVES and other Mainframe tools/Utilities like File AID, File Manager, CHANGEMAN, ENDEVOR, and TWS.
  • Knowledge in developing web - based applications using HTML, HTML5, CSS, CSS3, XML, JSON, JavaScript, Ajax and jQuery Technology Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.
  • Energetic and self-motivated team player. Proven ability to work in both independent and team environment.
  • Strong working experience in the Enhancement, Implementation, Support and Testing of Sales force and mainframe Applications.
  • Quick learner and ability to grasp new technologies.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production).

Other Programming Languages: Java, JavaScript, HTML, HTML5, CSS3, jQuery, JSON, SOAP, REST, XML, C, C++, C#.

Databases: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux.

EXPERIENCE:

Confidential, Winston Salem, NC

Salesforce.com Developer/ Administrator

Responsibilities:

  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Implemented the web services and associated business modules Integration by using SOAP and Restful.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers. Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization and worked on Conga Merge AppExchange.
  • Worked on SF1, data integration, data clearing, data transfer from third party API’s with requested permission sets using APEX data loader.
  • Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
  • Experience integrating salesforce.com with other apps and worked on Custom mobile App.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
  • Created browser-based UI using HTML, JavaScript, AJAX components.
  • Worked on masking of the fields through JQuery plugin.
  • Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
  • Migrated application from one environment to other using force.com IDE.
  • Created the Reports and Dashboards as per the business requirements.
  • Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems. Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
  • Responsible for Code Migration from one instance to the other using Eclipse IDE.
  • Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
  • Created Visual Force pages and components to render data from associated controllers as needed. Developed Triggers to handle bulk records within the governor limits to automate business logic. Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
  • Used AJAX, JSON to send request to the server to check the functionality of the website.
  • Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the test and prod boxes to make them in Sync.
  • Data migration and updates through the Apex Data Loader in Sales force.com.
  • Development of SOAP and REST based web services used for custom development.
  • Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
  • Performed IDE and Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, AJAX, JSON, JQuery, SOAP, Restful, Apex Visual Force, SOQL, SOSL, HTML.

Confidential, Santa Clarita, CA

Salesforce Developer

Responsibilities:

  • Creation of custom fields, field dependencies, tabs, applications, home page components.
  • Making the fields “Read only” and “Mandatory” as required in the process.
  • Assisted with data migrations using Data Loader.
  • Created custom objects, links, formulas, Layouts, workflow and approvals. Set both object-level and record level security.
  • Reviewed and streamlined existing CRM processes, information, and data requirements to ensure accurate adoption metrics reporting. Deactivated users to release licenses.
  • Monitored and resolved Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
  • Experienced in delivering the full software development life cycle with the force.com platform.
  • Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with “Read-only” Permissions granting client-requested Create/Read/Update/Delete capabilities.
  • Worked in Agile methodology and conducted weekly status meetings.
  • Created and customized detailed reports with filters, conditional highlighting, custom subtotals, and charts.
  • Exported the results to CSV files from the report generated using SOQL of salesforce.
  • Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
  • Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.
  • Customized Salesforce CRM beyond native functionality with Visual Force and Apex code according the requirements.
  • Developed Test classes and maintained the proper code coverage to deploy in to the production boxes.
  • Proficient in Case Management using assignment, escalation, workflow rules and actions.
  • Created custom controllers and controller extensions while developing Visual Force pages.
  • Developed the Apex Triggers to ensure the correct data entries in to the system.
  • Developed Validation rules on various objects. Also, created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
  • Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
  • Migrated application from one environment to other using force.com IDE.
  • Created the Reports and Dashboards as per the business requirements.
  • Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production boxes.
  • Performed Big Machine Salesforce.com module implementation and integration.
  • Deployed the code from Sandbox to Production using Eclipse.
  • Designed and maintained different environments, included Development, Test and Production.
  • Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the test and prod boxes to make them in Sync.
  • Data migration and updates through the Apex Data Loader in Sales force.com.
  • Responsible for Code Migration from one instance to the other using Eclipse IDE.
  • Coordinate with the test team and provide the application flow demo before the test team start the System Testing.

Environment: Salesforce.com Enterprise Edition, Salesforce, Visual force, Apex Data Loader, Big Machine Integration, Microsoft Excel, SQL, Eclipse, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential, Chicago, IL

Salesforce Consultant (Admin/Developer)

Responsibilities:

  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
  • Interacted with various business user groups for gathering the requirements for SFDC- Salesforce.com implementation and documented the Business and Software Requirements.
  • Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings.
  • Created custom controllers and controller extensions while developing Visual Force pages.
  • Developed the Apex Triggers to ensure the correct data entries in to the system.
  • Designed and developed Workflow rules and Validation Rules.
  • Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with “Read-only” Permissions granting client-requested Create/Read/Update/Delete capabilities.
  • Developed Validation rules on various objects. Also, created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
  • Performed Unit Testing & Performance testing in Dev.
  • Salesforce to Outlook Integration for 2 users.
  • Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production boxes.
  • Customized the Invoice Receipt Layout and Invoice Payment receipt Layout to be able to receive the information from Invoice and payments.
  • Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the test and prod boxes to make them in Sync.
  • Data migration and updates through the Apex Data Loader in Sales force.com.
  • Responsible for Code Migration from one instance to the other using Eclipse IDE.
  • Testing to ensure the solution works and End user .
  • Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com platform, Sales cloud, Service Cloud, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, and REST.

Confidential, NYC, NY

Salesforce Developer

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for SFDC- Salesforce.com implementation and documented the Business and Software Requirements.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC- Salesforce.com (SFDC) and using other Platform based technologies like Visual Force, Force.com API, and Web Services.
  • Configuration & Customization the application.
  • Developed Apex Classes and Apex Triggers for various functional needs in the application.
  • Created workflows where required for implementing the proposed solution.
  • Created various Scheduled and Batch apex jobs based on the business requirements.
  • Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
  • Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
  • Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
  • Performed many declarative administration tasks as needed, managing custom fields, integration and data cleanup.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Created custom controllers and controller extensions while developing Visual Force pages.
  • Developed the Apex Triggers to ensure the correct data entries in to the system.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Worked with Organization Wide Defaults and Manual Sharing to implement Record-based sharing.
  • Created automations of emails to Opportunity owners based on business requirements.
  • Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the test and prod boxes to make them in Sync.
  • Data migration and updates through the Apex Data Loader in Sales force.com.
  • Responsible for Code Migration from one instance to the other using Eclipse IDE.

Environment: Saleforce.com platform, Apex Language, Controllers, Triggers, Visualforce (Pages, Component & Controllers), Pages, Data Loader, SOQL, SOSL, HTML, CSS, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls and REST API.

Confidential

Java Developer

Responsibilities:

  • Involved in requirement Analysis, documentation of high level and low-level design.
  • Developed application using core java. J2ee and spring framework.
  • Developed SOAP web services using Apache CXF and Axis2 framework and deployed on Tomcat.
  • Developed JAX-WS web services and deployed on Web sphere Application Server.
  • Migrated web service applications from Tomcat to Web sphere Application Server.
  • Used Qpid, JMS for messaging and worked on exception handling.
  • Worked on java security like encryption, decryption, and generation of signature.
  • Worked on migration of light weight web applications from Web-logic to Tomcat.
  • Used XSL and DHTML to format the front-end pages.
  • Used ANT scripts to build java application.
  • Created web projects with Maven.
  • Involved in presentation of design to client.
  • Bug fixing during the QA Cycle.
  • Worked as offshore - onsite coordinator.
  • Used SVN as version control system source code and other documents.
  • Deployed the application on the WAS Single Server for Multi-Platform Edition.
  • Wrote SQL stored procedures, used JDBC to connect to database.
  • Created a user Interface through HTML and JSP, Standard Tag library.
  • Involved in developing various Servlets.
  • Designed and created the database and tables on DB2.
  • Tested and validated the application on different testing environments.
  • Used DB2 as the database and wrote SQL & PL-SQL.
  • Involved in the system unit testing.

Environment: Core Java, J2EE, spring, Web services, UML, XML, PL SQL, SQL, Web Services, JavaScript, HTML, SOAP, Eclipse, Spring Source Tool suite, SVN, Microsoft visual studio, Linux, Windows XP, Shell scripting, Tomcat, Web sphere, Hibernate, HSQLDB.

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