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Salesforce Developer Resume

Tampa, FL

SUMMARY:

  • 8 years of experience in Salesforce.com CRM platform, involved in various stages of Software Development Life Cycle(SDLC) including Business analysis, requirement gathering, design, developer, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications.
  • Certified Platform Developer 1/Certified Administrator with experience in multiple industry domains. Experienced in working with Salesforce.com Service Cloud, Sales Cloud, Community Cloud end to end implementation. Experienced in creating custom objects and also worked on standard objects like Accounts,contacts, Opportunities.
  • Expertize in creating project documents like BRD, FRD, SRS, Test Plan, Test case, UAT Document etc.Extensive knowledge in creating various UML diagram like Use case diagram, Activity Diagram and Sequence Diagram.Strong experience in Steel Bricks and Oracle Big Machines CPQ implementation. Coordinated the efforts of developers, System Architects and QA Analysts.
  • Experienced in Coordinating UserIntegratingAcceptance(UAT) and System Integrating where End users validate that the system performs in an expected way. Strong exposure and understanding of Business Strategy, Planning Implementation and Configuration,Release Management of Salesforce.com CRM.
  • Expertise in identifying, developing and documenting Business and Functional Requirements, Specifications(BRS) and (FRS), User Requirements Specification (URS), System Requirements Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments. Experienced in creating the Master - Detail, Lookup relationships between objects and Entity relationship data model, Pages, Classes, and Interfaces.
  • Experienced inForce.comApexClasses,Apex Triggers, Visualforce,BatchApex,Integration,REST,SOAP based Web Services, Force.com API, SOQL and SOSL, Sales force App Exchange and JAVAand software applications likeMicrosoft Word, Excel, PowerPoint. Experience in developing mobile applications using Bootstrap & Heroku and has good knowledge in PhoneGap.
  • Proficient in Data Migration and Integration from traditional applications to Salesforce.com using Import Wizard and Data Loader. Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
  • Experience in creating BRD (Business Requirement Document) and NFR’s (Non- Functional Requirements) experienced in managingVeevaand Veeva CRM quarterly releases and testing of new functionalities and bug fixes.
  • Experienced in working withCommunityclouds like creating portals for customers, partners, and employees. Experienced in creating various Reports (summary reports, matrix reports, pie charts) and dashboards. Extensive experience in creating Roles, Profiles,PageLayouts,RecordType,andAssignment Rules,Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow. Worked on integrating external websites with Salesforce CRM for generating web-to-leads and web-to-cases. Used multitenant MVC architecture for building salesforce applications.
  • Extensive experience on Process Builder for immediate actions like creating/updating a record, email alerts, quick actions, submit for approval and post a chatter.
  • Experience in working with salesforce.com sandbox and production environment. Extensive knowledge in developing stored procedures,functions,ViewsandTriggers,Complex queries using SQL Server and Oracle PL/SQL.
  • Good experience with Lightning technology with salesforce users across every device such as mobile and table . Extend or build new apps with the Lightning app builder (salesforce1) and lightning components.
  • Have excellent Communication and Interpersonal skills, Analytical & problem-solving skills.

WORK EXPERIENCE:

Salesforce Developer

Confidential, Tampa, FL

Responsibilities:

  • Created Custom Apps, Custom objects, Custom fields, Record types, Approval processes, Email Templates, Tasks and Email alerts based on requirements.
  • Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
  • Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
  • Analyzing business functions like platform engineering, sales, finance, manufacturing, services in order to configure information processing systems using CPQ
  • Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ
  • Defined Lookups and Master-Detail relationships on the objects and created junction objects to establish many-to-many relationships among objects.
  • Integrated using pre-built connectors and point to point integration and customized Big Machines CPQ with CRM/ERP applications. Performed Bulk Data Migration strategy from legacy system to Oracle Big Machines CPQ cloud. Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. Performed product configuration and rules, commerce process, documented engine and pricing functionality of Big Machines CPQ
  • Development of SOAP and REST based web services used for custom development, and used WSDL to expose logic to clients Integrated Salesforce with external using both Inbound Web Services by creating custom WSDL files and Apex Callouts by generating stubs from the external WSDL File. (REST API)
  • Setup Live Agent as part of Case Management implementation inside Service Cloud.
  • Agile methodologies (SCRUM) was implemented that includes daily scrum with team
  • Extensive experience in lead case management (Web-to-Lead, Email-to-Case)
  • Developed the view pages using HTML, JavaScript for client side development and validations
  • Review Veeva product enhancements, identify and configure the items that fit client business need.
  • Created Apex triggers, and Apex classes based on the complexity of the requirements
  • Performed data validation and use data utilities including Data Loader and Mass Delete.
  • Created Visualforce pages to provide UI to the custom objects and to provide customer status to sales team and executive team based on different geographical location filters
  • Developed Custom Reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics. Good experience in creating use cases.
  • Worked with implementation of service cloud's field service application and experienced in configuring several functionalities like usertypes, Territory Management, Work Type Management, Skills Management, User Group Management, etc..,

Environment: Saleforce.com platform, Lightning, SOSL, SOQL, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, WSDL, Java Script, Bootstrap, Angular JS, Workflow& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools, Eclipse IDE Plug-in, Windows XP

Salesforce Developer

Confidential, San Antonio, TX

Responsibilities:

  • Assuming a leadership role in the area of requirements definition and application best practices and assisting with determining project scope with project managers and sponsors having complete information regarding internal sources and databases.
  • Extensively experienced in facilitating Knowledge Transfer(KT) session, conducting walk through process with SDLC teams.Worked with relational database like SQL database and Teradata according to the need of the client. Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.Created and used Email templates in HTML and Visual Force.
  • Created new User Accounts and assigned Profiles as per their role in role hierarchy.
  • Experience working with Force.com IDE and salesforce.com sandbox environments.
  • Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud. Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners. Experienced in working with functionality like work order types, Zone Setup, Service Crew Management, Dispatcher Console, calendar management, Technician in/out, etc..,
  • Work with ETL team for data integration between MDM, Validation systems to/from Veeva application on quarterly/weekly/daily basis. For instance, Alignments & Call Plan data.
  • Build interfaces to load Quarterly Alignments (User-Terr, Acc-Terr), Targets, Call Plans into Veeva application from ODS. Used SharePoint, citrixRelease Management tool.
  • Ample experience in working on various tools/technologies in CRM and BI domain. These include Veeva CRM ( Salesforce), Force.com (Sales and Service Cloud).Involved in salesforce integration with angularJs.
  • Release Management (Managing different Salesforce instances and Releases)
  • Implementation, Configuration and on-going Administration and Support of the Veeva CRM system with 1500+ users from both Commercial Sales and Medical Science Liaisons.
  • Review Veeva product enhancements, identify and configure the items that fit client business need.
  • Application customization for Veeva online version using Apex triggers, Visualforce pages and Apex classes, SOAP API. Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Created Salesforce 1 mobile apps using Angular JS,Bootstrap, Apex, and Visual Force.
  • Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities in aTDDmanner. Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
  • To support the sales team worked with data analytics and analyzed the data for sales team.

Environment: Salesforce.com, SSO, OAuth2.0, OpenID, SAML, WSDL, SFDC Sales Cloud, SFDC Service Cloud Lightning,Visualforce, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex, Angular JS, Bootstrap.

Salesforce admin

Confidential, Durham, NC

Responsibilities:

  • Led corporate-wide implementation of Salesforce.com (SFDC) customer relationship management system. Coordinated business process review meetings with multiple teams to establish standardized workflow processes. Worked on the contract Life cycle management, Renewal management, X-Author for Contract management, Apttus batch updates, Quote management, Approval management
  • Created the workflows for automated lead routing, lead escalation and email alert and translated Business requirements into technical requirements and configuration documentation to maximize software utilization.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy
  • Implemented Service Cloud components like Service Console, Email to Case, Web to Case, Agent Scripting.Work on developing UI in Salesforce.com like profiles, role, user setup, permission, public groups, sharing rules customizations etc. for Sales and Service Cloud
  • Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus auto-assignment rules for routing to the appropriate internal party.
  • Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex, and Visual Force.
  • Integrated Salesforce with external using both Inbound Web Services by creating custom WSDL files and Apex Callouts by generating stubs from the external WSDL File. (REST API)
  • Implementation of Salesforce principles to create custom objects from pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields.
  • Worked on Conga Composer - a report building tool to generate customized and personalized reports according to the Company standards in MS Word, MS Excel, MS PPT and PDF formats.
  • Analyzed policies with regard to customer service efficiency; recommended and implemented process improvements. Built custom portal for customer using apex and Visualforce pages.

Environment: Force.com, Apex, Data Loader, SFDC Service Cloud,Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Triggers, Security Controls, third party tools

Salesforce Developer

Confidential, Nashua, NH

Responsibilities:

  • Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales
  • Performance and lead generation statistics.
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Implemented Salesforce Lightning Components for small set of users within the organization - developed Lightning components and server side controllers to meet the business requirements.
  • Developed web apps for desktop using Salesforce Lightning Component UI framework.
  • Created Lightning components and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
  • Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
  • Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.
  • Created custom Visual force components and attributes to override the look and feel of standard Visual force components.
  • Involved in Data validations and Data migration from its legacy systems by mapping the company information using the backed database SQL Server.
  • Used Community Cloud to build deeper relationship with customers to provide better service and assist them through online.
  • Proficient in dealing with functionalities related to sales cloud & service cloud, Community Cloud.
  • Creating community templates to build self-service communities that give customers the same visual and functional experience on tablets, mobile devices, or desktops.
  • Planned community rollout framework as four step-cyclic process (Establish, Manage, Engage and measure).
  • Built custom login pages for external users to login to the communities.
  • Wrote test class for classes related to the project, helped other teams in writing it and always maintained more than 85% of code coverage and made a safe deployment for every bi weekly releases and major releases.
  • Experienced in consuming rest API's.
  • Integrated the existing system with force.com platform using Cast Iron.
  • Used eclipse, change sets and Ant scripts to deploy changes between environments.

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows 7.

Salesforce Developer/Administrator

Confidential

Responsibilities:

  • Implemented a web application to collect the sample data from the database and accepts wide range of metrics and feed the SAS analytics server with the raw data for analysis.
  • Involved in preparation of Technical Design Documents.Customization of the Organization Profile, creation of custom objects, custom fields, formula fields.Creation of Page layout for custom object as well as standard objects for respective Profiles.
  • Worked on custom development experience using Visual Force Pages, Apex Classes, Apex Triggers, configuration of Service Cloud Console, Sales Cloud console, process builders, workflow, profiles, role configurations.
  • Performed configuration changes to fields, workflows, roles permissions, page layouts, custom objects, record types, reports and dashboards
  • Defined Lookups and Master-Detail relationships on the objects and created junction objects to establish many-to-many relationships among objects.
  • Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities. Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Design, development and code reviews of the salesforce features on Salesforce- Sales Cloud.Designed and developed Apex Program, Apex Triggers for various functional needs in the application.Designed various WebPages in Visual Force for functional needs within Sales force.
  • Created Apex classes for integration with web services.Interacting with the end users for testing the application.Created Test Classes for Apex Classes.Deployment on SIT Environment.

Environment: Salesforce Platform, Visualforce Pages (Pages, controllers, Extensions, Components), Reports, Dashboards, Apex language, Data Loader, HTML, JavaScript, Web services API, SOAP/REST.

Java developer

Confidential

Responsibilities:

  • Part of the core agile team in developing the application in Agile Development Methodology.
  • Developed all the services by following a full flown Test-Driven Development.
  • Interacting with the system analysts, business users for design & requirement clarifications.
  • Designed front end pages using Jsp, HTML, Angular JS, jQuery, JavaScript, Css and Ajax calls to get the required data from backend.
  • Spring Framework IOC (Inversion of Control) design pattern is used to have relationships between application components.
  • Developed the DAO layer for the application using Hibernate and JDBC.
  • Implemented Restful web services with JAX-RS (Jersey).
  • Used JMS (Java Message Service) to send, receive and read messages in the application and Junit for testing. Used databases like Oracle 10g, DB2 and wrote complex SQL statements and SQL Procedures, Cursors to retrieve data from DB.
  • Interacting with the offshore team to assist them in the development and help them tounderstand the requirements and performed code reviews. Used extensively Eclipse and RAD in development and debugging the application. Used maven as a project build, dependency and management tool.
  • SVN and Git repositories are used for version control.

Environment: Java1.5, JSP2.0, Servlets2.4, EJB2.0, Struts1.2, Spring 2.0.3, JDBC3.0, Design patterns, Html, XML, CSS, Log4j, Ant, Web services, RAD6.0, IBM Web Sphere server6.1, IBM DB29.0, VSS.

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