SUMMARY

Certified Salesforce Administrator helping a non - profit community development corporation to clean and manage data, consolidate redundant objects, and research technical issues and design concepts.

TECHNICAL SKILLS

• Salesforce
• CRM
• Classic
• Lightning
• Contacts
• Forms
• Reports
• Dashboards
• Data Entry
• Flows
• Data Management
• Standardization
• Troubleshooting
• Data Export
• Excel
• Data Loader

PROFESSIONAL EXPERIENCE

Salesforce Administration Intern

Confidential

Responsibilities:

• Salesforce Administration in Lightning to support the Director of Systems and Data Management.
• Data management, contact creation, merging of duplicates. Updated tab settings in profiles.
• Created reports and dashboards. Modified forms, editing custom fields, data entry of campaigns.
• Modified flow for intake form, corrected email templates in HTML, modified tablet page layout.
• Merging of objects to consolidate redundant record types, export and import of data.

Lead Application Development Analyst

Confidential, Westborough, MA

Responsibilities:

• Support and development of Warehouse Management Systems (WMS) for three Distribution Centers and other integrated applications for Yard Management, Reporting and Transportation.
• Data communications and systems integration using Enterprise Integration Systems. Managed infrastructure projects, interfaced with cross-functional teams, Systems, Network, Security, DBAs.
• Implemented application upgrades adhering to SDLC standards, design from proof of concept, conversion strategy, preparation of tests and development environments, version control, QA and UAT testing.
• Database conversions, data extracts and imports, reporting, and troubleshooting SQL and Oracle.
• Managed service tickets, tracked issues and stabilization activities, lead continuous improvement initiatives, reported incident metrics. Change Advisory Board member to assess change risks and conflicts.