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Salesforce Administration Intern Resume

Westborough, MA

SUMMARY

Certified Salesforce Administrator helping a non - profit community development corporation to clean and manage data, consolidate redundant objects, and research technical issues and design concepts.

TECHNICAL SKILLS

  • Salesforce
  • CRM
  • Classic
  • Lightning
  • Contacts
  • Forms
  • Reports
  • Dashboards
  • Data Entry
  • Flows
  • Data Management
  • Standardization
  • Troubleshooting
  • Data Export
  • Excel
  • Data Loader

PROFESSIONAL EXPERIENCE

Salesforce Administration Intern

Confidential

Responsibilities:

  • Salesforce Administration in Lightning to support the Director of Systems and Data Management.
  • Data management, contact creation, merging of duplicates. Updated tab settings in profiles.
  • Created reports and dashboards. Modified forms, editing custom fields, data entry of campaigns.
  • Modified flow for intake form, corrected email templates in HTML, modified tablet page layout.
  • Merging of objects to consolidate redundant record types, export and import of data.

Lead Application Development Analyst

Confidential, Westborough, MA

Responsibilities:

  • Support and development of Warehouse Management Systems (WMS) for three Distribution Centers and other integrated applications for Yard Management, Reporting and Transportation.
  • Data communications and systems integration using Enterprise Integration Systems. Managed infrastructure projects, interfaced with cross-functional teams, Systems, Network, Security, DBAs.
  • Implemented application upgrades adhering to SDLC standards, design from proof of concept, conversion strategy, preparation of tests and development environments, version control, QA and UAT testing.
  • Database conversions, data extracts and imports, reporting, and troubleshooting SQL and Oracle.
  • Managed service tickets, tracked issues and stabilization activities, lead continuous improvement initiatives, reported incident metrics. Change Advisory Board member to assess change risks and conflicts.

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