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Servicenow Consultant Resume

Salisbury North, CarolinA

SUMMARY:

  • 6+ years of experience in IT Infrastructure management with experience in various IT implementation frameworks which includes ServiceNow. This includes the Development, Administration and Consulting.
  • Web application development using JavaScript, Jelly Scripting, JQuery, Angular JS, Bootstrap.
  • Excellent experience with modules like Incident, Problem, Change, Knowledge, Service Catalogs or SRMS, Discovery CMDB or ADDM CMDB, Hardware Asset management, Time Card, Test Management, Performance Analytics etc.
  • Strong experience in working on the ITIL Process Configuration like Incident and Problem Management, Knowledge Management, Reporting, Gauges in ServiceNow
  • Hands on experience in creating the custom Applications, Modules in ServiceNow
  • Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow
  • Experience in configuring the SLAs for various ITIL processes as per the client requirements
  • Experience in migrating between various environments in ServiceNow using Update Sets
  • Experience in loading data into ServiceNow using Import Sets.
  • Experience in configuring Discovery Schedules and Worked on Discovery and set up mid servers and check for the connectivity.
  • Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow
  • Experience in designing, configuring and customization of forms for various ITIL processes Experience in configuring email notifications in ServiceNow, UI Pages, UI Macro, Scheduled Jobs, Script Includes, Events
  • Experience in working with Access Controls, Workflow, User Administration in ServiceNow
  • Experience in creating reports in ServiceNow and schedule the report generation in ServiceNow
  • Experience in cloning between various environments in ServiceNow
  • Strong knowledge in all phases of Software Development Life Cycle (SDLC) for enterprise applications
  • Strong experience in working in various software development practices like Waterfall, Agile.

SKILL:

HTML (4 years), SCRIPTING (4 years), SQL (4 years), UI (4 years), USER INTERFACE (4 years), JavaScript, JSON, Prototype, Web services, SOAP, SQL, XML, HTML, iFrames, AJAX, Shell scripting, Log4j, Integrations, Cloud services, ITIL, SCRUM, Helsinki (8 years), Service Catalog configuration, Incident Management Problem Management, Change Management Access management (RITM), LDAP, Personalizing Forms Personalizing Lists, scripting, Create update sets Move update sets between instances, ICM changes Oracle, SQL Server, DB2, Hadoop, MongoDB, Teradata, Netezza, NoSQL DB, Big Data, Java, .Net, C#, HTML, CSS, UI, Load Runner UNIX, LINUX, Shell Scripting, Python, Shell Scripting, Perl, Knowledge Management Windows 2K3/2008/R2/2012, RHEL 5

WORK EXPERIENCE:

ServiceNow Consultant

Confidential, Salisbury, North Carolina

Responsibilities:

  • As a part of support activity resolve incidents by provided with proper root cause investigation.
  • Perform day to day administration of the Service - Now tool Maintain business services and configuration item relationships in Service-Now tool and upgrade to Helsinki
  • Working on the latest release Geneva, Helsinki which is the advanced release.
  • Develop and manage application code, user interface, and third-party integration components
  • Develop necessary development documentation as needed (e.g. technical design, developer notes, etc.). Manages users, groups and roles. Worked on UI pages using Angular JS.
  • Worked on ServiceNow scripts by using JavaScript also used Angular JS for creating UI Scripts.
  • Performs core configuration tasks including System policies, Business rules and Client scripts.
  • Manages data with Tables, the CMDB, Import Sets, and Update Sets.
  • Strong skill set in the Service Now suite development including SOAP/REST integration, Web services, Discovery, Workflow, CMDB.
  • Designed many email templates by using html and jelly scripting and used them in notifications.
  • Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
  • Performs migration activities (Dev to QA, QA to Prod).
  • Worked on Helsinki and configured incident, problem and change managements.
  • Created inbound actions for creating the tickets through Email.
  • Demonstrated the stakeholders about the connect support in Helsinki and configured different chat queues. Construction of UIs using jQuery, Bootstrap and JavaScript.
  • Used Bootstrap framework for the development of responsive pages for desktop, mobile UI, iPad, iPhone and android enabled devices.
  • Cloned out of the box widgets and embedded them on portal in order to achieve certain functionalities. Configured LDAP and SSO in Helsinki.
  • Coordinates Service Catalog options, including two-step checkout, cart controls, and variables
  • Investigate performance issues, learn troubleshooting tools, and use system logs to find issues
  • Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction. Worked on HTML customization for Notification.
  • Develops and improves user systems procedures, and prepares systems documentation.
  • Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.
  • Developed Service Catalog items based on the requirement provided by the stakeholders.
  • Installed MID Servers on remote desktop and conducted tests required for Discovery.
  • Coordinated Service Catalog options, including two-step checkout, cart controls, and variables
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.

Servicenow Consultant

Confidential, McLean, VA

Responsibilities:

  • Worked on end to end implementation of CTI Integrations, Supported the team with the work flow of the integrations. Worked on Various Web Services Integrations using SOAP and REST.
  • Designed and delivered technical methodologies around the ServiceNow platform.
  • Created UI Pages, Macros for CMS using Angular JS, HTML and CSS.
  • Gathered requirement from stake holders for attributes needed to develop Service Catalog items.
  • Worked with clients to assess current state processes and tools, defined ServiceNow requirements and developed and configured the ServiceNow platform.
  • Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
  • Worked on various modules of Service Now like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
  • Created various front end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
  • Designed Workflows, along with standard Workflow templates which can be reused.
  • Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
  • Strong knowledge of the Server side scripting Business rules and Script Includes.
  • Worked with Apache Jelly to create various kinds of UI pages and Macro templates.
  • Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
  • Experience in jQuery, jQuery plug - in, AJAX, Dynamic HTML, JSON, angular.js with Bootstrap and node.js.
  • Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow. Developed reports as per requirements from management.
  • Documented all implementations and best practices defined within team.
  • Trained Service Desk team and organized meetings to review content and testing efforts for testing in UAT for quarterly releases.
  • Currently working to develop new service catalog items and fix bugs in incident, problem and change management.

Servicenow Consultant

Confidential, PA

Responsibilities:

  • As a part of support activity resolve incidents by provided with proper root cause investigation.
  • Perform day to day administration of the Service - Now tool Maintain business services and configuration item relationships in Service-Now tool and upgrade to Helsinki
  • Working on the latest release Geneva, Helsinki which is the advanced release.
  • Develop and manage application code, user interface, and third-party integration components
  • Develop necessary development documentation as needed (e.g. technical design, developer notes, etc.). Manages users, groups and roles. Worked on UI pages using Angular JS.
  • Worked on ServiceNow scripts by using JavaScript also used Angular JS for creating UI Scripts.
  • Performs core configuration tasks including System policies, Business rules and Client scripts.
  • Manages data with Tables, the CMDB, Import Sets, and Update Sets.
  • Strong skill set in the Service Now suite development including SOAP/REST integration, Web services, Discovery, Workflow, CMDB.
  • Designed many email templates by using html and jelly scripting and used them in notifications.
  • Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
  • Performs migration activities (Dev to QA, QA to Prod).
  • Proficiency in JavaScript, HTML, XML, Jelly Scripting, Web Services.
  • Worked on Helsinki and configured incident, problem and change managements.
  • Created inbound actions for creating the tickets through Email.
  • Demonstrated the stakeholders about the connect support in Helsinki and configured different chat queues. Construction of UIs using jQuery, Bootstrap and JavaScript.
  • Used Bootstrap framework for the development of responsive pages for desktop, mobile UI, iPad, iPhone and android enabled devices.
  • Cloned out of the box widgets and embedded them on portal in order to achieve certain functionalities. Configured LDAP and SSO in Helsinki.
  • Coordinates Service Catalog options, including two-step checkout, cart controls, and variables
  • Investigate performance issues, learn troubleshooting tools, and use system logs to find issues
  • Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction. Worked on HTML customization for Notification.
  • Develops and improves user systems procedures, and prepares systems documentation.
  • Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.
  • Developed Service Catalog items based on the requirement provided by the stakeholders.
  • Installed MID Servers on remote desktop and conducted tests required for Discovery.
  • Coordinated Service Catalog options, including two-step checkout, cart controls, and variables
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.

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