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Salesforce Developer/lightning Developer Resume

Redford, MI

PROFESSIONAL SUMMARY:

  • Over 9 years’ experience in Salesforce.com Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance, Telecom and Healthcare.
  • Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Tasks and actions.
  • Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
  • Experience in Data Migration using Import Wizard and other integration tools like InfoSphere, Apex Data Loader.
  • Experience in implementing two full SDLC in Sales cloud and Service cloud.
  • Hands on experience in Salesforce.com Integration, Developing and Deploying custom integration solutions.
  • Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting.
  • Experience in SFDC development using Apex classes and Triggers, Visual Force, S - Controls, Force.com IDE, SOQL, SOSL.
  • Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
  • Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML.
  • Worked closely with Business Users to enabled business process using SFDC.
  • Strong knowledge on Agile, water fall methodologies.
  • Coordinated and transferred knowledge to the offshore team.
  • Worked closely with testing and UAT team.
  • Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
  • Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
  • Hands on experienced in database development using PL/SQL in MySQL, SQL server 2005 and oracle.
  • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center and App-exchange applications.
  • Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
  • Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
  • Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
  • Highly motivated with the ability to work independently or as an integral part of a team and committed to highest levels of professional and personal excellence.
  • Strong technical and analytical, verbal and written communication skills.
  • Very efficient as both Team player and independent worker.

TECHNICAL SKILLS:

Salesforce.com Technologies: Sales Force CRM, Sales Force SFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, S Controls, Apex Web Services, AJAX, Workflow Approvals, Dashboards, Analytic Snapshots, Case Management Automation

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform, QTP, Quality Center, BMC Remedy.

Programming Languages: Apex, C, C++, Java, J2EE, UML, HTML, SQL

Databases: MS SQL Server 2000/2005, PL/SQL, Oracle 9i, MS Access, and MySQL

Operating Systems: Windows NT/2000/Vista, Windows Server 2000/2003/2008 , UNIX.

WORK EXPERIENCE:

Confidential, Redford, MI

Salesforce Developer/Lightning Developer

Responsibilities:

  • Extensively worked on Salesforce.com sandbox, development, test and production environments.
  • In depth understanding of CRM business processes - Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process, Forecasting, Case Assignment, Knowledge Management and Case Escalation Rules.
  • Understanding and writing user stories for the implementation of Visual Force, SOSL, SOQL, WSDL, Partner WSDL and Enterprise WS DL, Visual Force and Custom User Interfaces using HTML.
  • Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs.
  • Developed User Interface using XML, HTML Tags, CSS, Visual Force Components and JavaScript for front-end validation.
  • Experience in Data migration from Legacy to Target systems using Data Loader.
  • Skilled in integrating Salesforce with external Master data using SOAP and REST API.
  • Experience in Data Transformation from Salesforce to external Legacy systems using WebSphere Cast Iron/App Connect through FTP.
  • Scheduled the Data Transformation automatically at interval.
  • Experience in writing Flat File Schema.
  • Experience in Data migration from Legacy to Target systems using Data Loader.
  • Scheduled APEX Batch jobs for processing large records.
  • Extensively implemented Visual Flows for automatic sales and service process in Sales and Service Cloud.
  • Worked on Salesforce Lightning Process Builder to easily automate Business Processes. Developed re-usable UI Components with Lightning Component Framework.
  • Migrating from Salesforce Classic to Lightning and created Lightning Components.
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
  • Involved in building Lightning Components Apps to provide better and more interactive interfaces to end-users, which helps in Sales enhancements.
  • Implemented Custom Business logic using declaratives like Workflow Rules, Approval Process, Process Builder, Validation Rules and Formula Fields.
  • Expertise in analyzing and documenting the Workflows and functionality of existing systems and preparing presentation materials to all levels of management.
  • Strong Knowledge in generating Reports, Dashboards, Customized reports and analyzing the data in Salesforce.

Environment: Salesforce.com Platform, Service Console, APEX Classes, Triggers, Visual Force Pages, Standard Controllers, Custom Controllers, Security Controls, Salesforce.com Data Loader, Data Transformation, WebSphere Cast Iron/App Connect, Web Services, HTML, Java Script.

Confidential, Tampa, FL

Sr Salesforce Developer and Administrator

Responsibilities:

  • Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce that consists of several new data integrations and customizations are done to B2B Salesforce.com.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.
  • Developed Apex classes on Force.com platform to customize application according to functional needs.
  • Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
  • Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica on Demand.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
  • Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
  • Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.
  • Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
  • Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
  • Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
  • Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica on Demand.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
  • Conducted sessions to the UAT users to use the Sales force Knowledge application and developed a feedback custom report.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard, Informatica, Oracle, Windows.

Confidential, Tampa, FL

Salesforce Developer/Admin

Responsibilities:

  • Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
  • Worked as an Admin to identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
  • Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
  • Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
  • Used Big Data in Distributed, large scale logging, tracing, monitoring and analytics of Data.
  • Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
  • Used SOSL query to search all objects including custom objects.
  • Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business
  • Created Custom Objects and fields for transactional and contractual information.
  • Created workflow rules, defined related tasks, email alerts, and field updates.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
  • Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
  • Created profiles and implemented Object and field level security to hide critical information
  • Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
  • Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
  • Part of development team Developed Visualforce pages.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
  • Extensively involved in data migration from three legacy systems to Salesforce

Environment: Salesforce.com platform, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE

Confidential, North Chicago, IL

Salesforce Developer

Responsibilities:

  • Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Worked with Sales force premier support to short out technical challenges and governor limits
  • Developed custom price books and products application and customized products and price book using Visual force page and custom controller.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other Components.
  • Responsible for performing administrative functions in Salesforce CRM such as create/modify pick lists and lookup fields
  • Used field level security along with page layouts to manage access to certain fields.
  • Developed Various Visual Force pages as per organization requirements.
  • Configured business rules and implemented complex business rules in Sales force for complex workflows
  • Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
  • Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
  • Used Web services for integration.
  • Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
  • Used Eclipse IDE and Change Set for Deployment.
  • Developed Custom Tabs and Custom Objects.
  • Used sandbox for testing and migrated the code to the production instance in installments.
  • Maintained user accounts and managed the profiles along with Role Hierarchy.

Environment: Saleforce.com platform, Trigger’s-Control, Salesforce.com Data Loader Force.com Sites API, SOSL, SOQL, Force.com IDE, Eclipse Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sharing rules, roles Profiles, mobile management

Confidential

Salesforce Developer

Responsibilities:

  • Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
  • Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
  • Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
  • Customized the dashboards to monitor lead activities based on sales geography.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
  • Written SOQL queries against force.com API.
  • Used Force.com Eclipse IDE plug to develop the classes and triggers.
  • Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
  • Using Apex Data Loader mapped data sources and loaded data into Call Center application.
  • Implemented packages in distributing and migrating components or applications within the organization.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Coded APEX triggers and s-controls, created rule based automated workflows.
  • Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
  • Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
  • Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
  • Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Participated in the sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Consultant

Responsibilities:

  • Documented and shared the requirements with SalesForce.com consultants for further implementation.
  • Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
  • Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Customized tabs for among different business users’ groups and business centers.
  • Create various profiles and configured the permissions based on the organizational hierarchy requirements of Chrysler Financials.
  • Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
  • Developed APEX Classes & Triggers and linked them to manage the workflows developed in the system.
  • Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
  • Developed various Custom Reports and deployed them for different business user levels.
  • Provided the to the internal business users to use the application and develop their own custom reports.
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
  • Administrated and monitored the company’s Salesforce CRM application.

Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox

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