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Salesforce.com Developer Resume

Houston, TX

SUMMARY:

  • Having over 7 years of experience in analysis, design and development of various CRM and web - based applications, which includes Salesforce.com (SAAS) platform, with Business Analyst experience.
  • Packaged and Deployed customizations from Sandbox to other environments using Eclipse, change set and Migration tool.
  • Experience in Administration, Customization and Customer support experience with Salesforce Platform.
  • Involved in Data Modelling and Interfaces Migration.
  • Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, and data utilities, Sales, Service Cloud, Customer Service and Support Administration.
  • Expertise in implementation using Apex Language, Visualforce Pages, Classes, Controllers, Triggers. Web Services API, Components, Tabs, Custom Objects, S-Controls, SOQL, SOSL, Ajax, HTML, CSS Reports, Analytic Snapshots and Dashboards.
  • Excellent knowledge of all the phases of software development life cycle (Requirements gathering, Analysis, design, development, testing and implementation).
  • Strong Knowledge in AppExchange Applications for integrating with third party applications.
  • Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components.
  • Proficient in SFDC administrative tasks like creating profiles, roles, users, custom apps, tabs, custom Objects, sites, monitoring license, data and file usage.
  • Designed various custom objects, custom fields, role-based page layouts, custom Tabs, custom reports as per the requirements.
  • Implemented various advanced fields like Picklists, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Experience in using different tools in GIT, Bitbucket, and JIRA
  • Experienced in project development using Waterfall, Agile and Scrum methodologies.
  • Experience in working with Force.com IDE and Salesforce.com Sandbox environments.
  • Experienced with designing and developing Apex Test Classes for SFDC testing.

TECHNICAL SKILLS:

Salesforce Technologies: Standard objects, Batch Jobs, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, VisualForce Pages, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, S-Control

SFDC Tools: Force.com IDE (Eclipse), Data Loader, Connect Offline, Apex Explorer

CRM Tools: Salesforce CRM

Languages: C, Java, Apex, SQL & PL/SQL

Web Development: HTML, CSS, Visualforce, JavaScript

Tracking Tools: Jira, Version One, Pivotal

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Salesforce.com Developer

Responsibilities:

  • Interacted with different business teams and end users for gathering information and requirements for implementing Salesforce community cloud for partners and documentation.
  • Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration and worked on Informatica ETL tool to map data from legacy systems(Oracle) to the Salesforce.
  • Utilized DocuSign App for signing contracts to automate the process of closing deal.
  • Build various Visualforce/HTML Email Templates that will render email content dynamically to send notification emails in various scenarios including document expiration and document needs revision notification.
  • Worked on Lightning Components using Aura Framework and included in Visualforce page. Worked on Lightning App Builder to create custom apps.
  • Developed complex workflows, Process Builder and approval processes for automating business logic
  • Developed Triggers to notify the Service providers about problem depending on the type of problem.
  • Used SOQL queries to fetch and display products information on a Visualforce pages.
  • Worked on customization of Email to case using custom settings.
  • Created and maintain a Salesforce Partner Community to collaborate with the partners and to share their ideas and case issues.
  • Worked on social sign-on using OAuth2.0 protocol and Configured SAML Settings for Single Sign-On.
  • Used Conga Builder to generate customized quotes and to generate customized Reports and Dashboards.
  • Integrated ERP with salesforce using Rest API to update the billing records. Implemented a web service which helps the partners to update the product prices automatically.
  • Used Google maps API to produce plan route for service technicians and Sales Reps.
  • Used the force.com Sandbox for testing the developed App after migrating some test data from client application.
  • Worked with an Agile, Scrum development methodology to ensure delivery of high quality work with monthly iteration, involved in sprint planning.
  • Perform version control tasks with Git and regularly document and deploy components using force.com migration tool Ant.

Environment: Salesforce.com platform, Apex Triggers, Apex Class, Visualforce pages, SOQL, Rest web services, Custom Objects and fields, Windows XP, AppExchange, DocuSign, SalesforceConnect, GitHub. HTML, Informatica, Lightning Components, Lightning App Builder.

Confidential, Scottsdale, AZ

Salesforce.com Developer

Responsibilities:

  • Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
  • Involved in the customization of their contact center app based in Salesforce Classic using Apex classes, Apex triggers, SOAP APIs, and VF pages.
  • Developed VF pages and Apex triggers for contact center agents to navigate through the different journeys
  • Implemented Formula fields, Validation Rules, Process Builders, Workflow Rules, and Workflow Approvals.
  • SOAP API integrations with multiple systems
  • Worked with Informatica ETL team for creating Data mapping for source and target (Salesforce) systems.
  • Added Lightning Components to Lightning Pages and Record Pages.
  • Used the existing security model to build onto and restrict data access to unwanted internal users
  • Developed UI using CSS, HTML tags, VisualForce components and used JavaScript for front-end validation.
  • Created custom reports to evaluate the current and past performance of the contact center agents and other client-based agents
  • Created custom configurations for different journeys aligned with drug-based requirements, including the ability to control the next step
  • Conducted deployments through the sandboxes (Development, QA, SIT, and UAT) and into Production
  • Worked with the testing team to fix issues during QA, SIT, and UAT testing
  • Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various Business/ functional requirements.
  • Worked with and customized functionality for third party apps for SMS texting, including the contact’s consent in accordance with the Telephone Consumer Protection Act (TCPA)
  • Used Git as a source control tool to maintain repositories of the various releases
  • Integrated the Salesforce platform with GitHub for available data in the GitHub repository and to save it in the opportunities object using RESTful web service
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.
  • Used it to read, extract, and load data from comma separated values (CSV) files.
  • Used SLDS for developing Lightning Components, Actions, Event and Server-Side Controller.
  • Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
  • Performed solution architect (SA) and quality assurance (QA) tester tasks to resolve production issues reported

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Components, Controllers & Extensions), Jira, Data Loader, Data Modelling, Apex Triggers, Reports, Custom Objects, Custom Tabs, CSS, Page Layouts, HTML, Git, Email Services, Security Controls, Informatica Cloud.

Confidential, Winston Salem, NC

Salesforce.com Developer/Admin

Responsibilities:

  • Working on the projects that deal with Sales which included Partner Portal Management usage by dealers for Quoting, creating the Proposals, Contracts, and Shipping of Confidential apparel.
  • Involved in customization of Partner Portal using Apex classes, REST/SOAP API's, VF pages and Triggers.
  • Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by customer service and sales.
  • SOAP and REST API integrations with multiple systems
  • Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
  • Developed UI using CSS, HTML tags, VisualForce components and used JavaScript for front-end validation.
  • Created Page Layouts for various profiles to make customer service and sales comfortable for inputting data into the CRM from customers.
  • Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
  • Created custom reports to evaluate the performance of customer service and sales, as well as the usage of the customer portal as well.
  • Developed and configured Custom Reports for planning monthly, quarterly and annually and for Forecasting.
  • Developed and maintained Dup logic to prevent duplication.
  • Integrated Salesforce and Siebel using CastIron and Informatica Connector Tool.
  • Worked with Informatica ETL team for creating Data mapping for source and target (Salesforce) systems.
  • Added Lightning Components to Lightning Pages and Record Pages.
  • Skilled in integrating Salesforce with external Master data using SOAP and REST API.
  • Salesforce Lightning Experience - Used SLDS for developing Lightning Components, Actions, Event and Server-Side Controller.
  • Extensively implemented Visual Flows for automatic sales and service process in Sales and Service Cloud.
  • Scheduled Apex Batch jobs for processing large records.
  • Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various Business/ functional requirements.
  • Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
  • Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
  • Used the Sandbox for UAT and deployed the code to the Production instance after UAT.
  • Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects.
  • Used it to read, extract, and load data from comma separated values (CSV) files.
  • Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
  • Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
  • Created Visualforce and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Components, Controllers & Extensions), Jira, Data Loader, Data Modelling, Apex Triggers, Reports, Custom Objects, Custom Tabs, AWS, Email Services, Security Controls, Eclipse IDE Plug-in, Informatica Cloud.

Confidential, Millburn, NJ

Salesforce Developer

Responsibilities:

  • Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
  • Worked on Pivotal tracker and TFS tracker for tracking issues.
  • Participated in Object Oriented analysis, design, design reviews and use case specifications using Unified Modeling Language (UML).
  • Design and implement service cloud product applications.
  • Analyzed customer requirements to determine an appropriate solution design
  • Implemented Service Cloud for customer service, including configuration of email-to-case and case assignment rules.
  • Managed migration and release of Service Cloud.
  • Redesigned, worked, and solved several production issues, working closely with business and users to get the approval.
  • Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.
  • Used Git as a source control tool to maintain repositories of the various releases
  • Integrated the Salesforce platform with GitHub for available data in the GitHub repository and to save it in the opportunities object using RESTful web service
  • Created several workflows, Record Types, page layouts, lead processes and sales processes.
  • Used Data Loader to migrate the data between multiple Salesforce sandboxes.
  • Worked on standard objects like account, contract, opportunities, and products.
  • Wrote triggers between multiple objects.
  • Developed Apex Triggers, Apex Classes and Test Methods used to maintain more than 85% code coverage in Salesforce production.
  • Used the sandbox for developing and UAT and change sets for the deployment after UAT.
  • Wrote SOQL and SOSL queries.
  • Assisted with implementation of the newly released Lightning Experience, including customizing home and app pages using Lightning Components

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Data Modelling, Security Controls, Page Layouts, HTML, jQuery, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Git.

Confidential, Atlanta, GA

Sales force Developer/ Administrator

Responsibilities:

  • Performing the roles of Salesforce.com Developer and Administrator in the organization.
  • Interacted with various business user groups for gathering the requirements
  • Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks
  • Developed various Custom Objects, Tabs, validation rules, Components
  • Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.
  • Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites
  • Worked with SOQL and SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database
  • Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements
  • Created Custom Objects and fields for transactional and contractual information
  • Encrypted sensitive data with Encryption Fields feature
  • Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response for automating business logic.
  • Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages
  • Created workflow rules with defined related tasks, email alerts, and field updates
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
  • Used field level security along with page layouts to manage access to certain fields
  • Developed several Custom Reports and Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel
  • Worked on Unit testing for the customizations and developments done during the project

Environment: Salesforce.com platform, Apex Script, Webservices API, Visualforce Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows XP.

Confidential, Norcross, GA

Technical Analyst

Responsibilities:

  • Understanding the Requirements\FDs\EDs\Test Scenarios.
  • Involved in Script Reviews, Test Case Preparation, and Peer Review.
  • Update the scripts with the enhancement documents.
  • Developing test scripts using TSL.
  • Reporting the Defects using the Quality Centre, follow-up on the defect status for closure. Documenting the Defects using Quality Centre.
  • Represented all the functional and non-functional requirements in the requirements traceability matrix (RTM) using Requisite Pro.
  • Assessed the flaws in the existing as-is accounting system and made clear recommendations of Business process improvements and BPR, incorporated them in the future to-be system design.
  • Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.
  • Organized triage and cross functional meetings to discuss the priorities of defects logged and delivery time.
  • Actively involved in the UML based Class, Communication and activity Diagrams for certain modules of the application in collaboration with Design Team.

Environment: RUP, Rational Requisite Pro, Rational XDE, Rational Rose, Rational ClearQuest, Base Clear case, Java, Oracle, DB2, MS Project, MS office suite.

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