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Coo & Co-founder Resume

Livermore, CA

SUMMARY:

  • An experienced Services and Operations professional who has worked with and led diverse teams of professionals in a variety of highly competitive industries, cutting - edge markets, and fast-paced environments. I am a creative problem solver that is passionate about helping companies and users adopt technologies to transform their businesses processes.
  • Strong technical and business qualifications with more than 12 years of hands-on experience in strategic planning, business unit development, project and product management, and application engineering strategies.
  • Skilled at designing and configuring Salesforce.com and other applications to streamline and automate sales, marketing, and customer services business processes.
  • Experience in full product lifecycle including conceptualization, requirements, design, development, testing, and implementation with emphasis upon business objectives and user adoption.
  • Knowledge of SaaS, Cloud Computing technology, and marketplace strategies.
  • Ability to communicate effectively at the executive, sales and technical levels.
  • Ability to transform business ideas into technology.
  • A strong Customer Advocate with a focus on meeting or exceeding customer expectations.

PROFESSIONAL EXPERIENCE:

COO & Co-Founder

Confidential, Livermore, CA

  • Market Place positioning of product; including life cycle, evaluation, competitive comparison and differentiation.
  • Project Management Organization & Automation
  • SAAS offering
  • Learning Management System (LMS) & Course Management System (CMS)

Technical Operations

Confidential, Pleasanton, CA

  • Implemented and customized Salesforce.com and Marketo for sales, marketing and customer support.
  • Daily Salesforce.com activities included creation and configuration of custom objects and fields, record-types, dashboards and reports, apex triggers, process workflows, lightning experience (i.e., html, css, ajax, jquery), data migration using the SFDC data-loader, and appexchange app implementations.
  • Advised Director of Technical Operations
  • Data Center: Install, configure, and maintain network hardware, servers, and application software.
  • Server and desktop virtualization setup, configuration and maintenance (Xen virtualization)
  • Cyber Security lab course research, design, authoring, and function checking.

Salesforce.com Business Consultant

Confidential, San Ramon, CA

  • Delivered Salesforce.com technical and end-user training for a variety of industries.
  • Daily activities included project management activity plans and status reports, quality assurance testing, resolving technical issues, leading client meetings, inter-team communications, and customer support.

Operations, Business Development, & Professional Services Management:

  • Negotiated contracts with customers, vendors, and alliance partners.
  • Developed and actively engaged with alliance partner sales forces and nurtured strategic relationships.

Product Manager:

  • Automated Business Processes by developing custom software solutions for clients.
  • Engaged clients in requirements gathering and creative thinking in providing an integrated business solution customized to the client’s business needs.
  • Designed, developed, documented, and tested integrations between Salesforce.com and source systems.

technologies: Apex, visualforce, javascript, Java, xml, Flash, Flex, PDF, Databases, web servers, ETL, Eclipse, Force.com workbench, Data loader.

Applications Engineer

Confidential, Pleasanton, CA

  • Managed customer relationships, conducted client meetings, provided Project Management, Business Process Analysis, Software Implementation (Portal & Desktop), and End-User training.
  • Supported, documented, maintained, migrated, upgraded, and troubleshot deployed applications.
  • Served as a Technical liaison for partners such as Confidential, Confidential, Confidential, and Confidential .
  • Trained and mentored other Professional Services and Support employees.

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