SUMMARY:

• Having 12 years of professional IT experience leading multi - million dollar engagements in a Client Facing role which includes 9 years of experience on Salesforce.com (CRM Platform), leveraging Global Delivery Model.
• Experience in working with Business VPs and Sales Operations team to map out their existing AS-IS Business Processes to SFDC and provide system-based solutions that increase efficiency and reduce operating costs
• Strong experience with Sales and Service Cloud functionalities and processes that include Administration, Configuration, Implementation and Support of Salesforce CRM applications
• Solid technical knowledge in analyzing requirements and ability to create Business Requirements, Functional Specification and Deployment documents
• Proficient in customizing standard objects like Accounts, Contacts, Opportunities, Cases, Products, Price books, Reports and Dashboards
• Expertise in configuring and administrating Salesforce CRM tasks like creating Profiles, Roles, Security Settings, OWD Settings, Users, Page Layouts, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• Hands-on experience with Apex Classes & Triggers, Visual Force Pages, Controller & Controller Extensions, Batch Apex, Future Calls, SOQL/SOSL, Test Methods
• Experience with Lightning Transition, Lightning Components and Lightning Design System
• Involvement in Integrating Salesforce with external systems using REST/SOAP APIs
• Skill in working with web technologies such as HTML, CSS, Java Script, JSON
• Experience in delivering software solutions using agile methodologies and practices with proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity
• Excel in handling complex, aggressive-timeframe, high-pressure project circumstances and Well-Versed in onshore/offshore model with consistent delivery

TECHNICAL SKILLS:

SFDC Technologies: Apex Classes, Triggers, Visual Force Pages, VF Components, Lightning, SOQL/SOSL, REST API, JSON, SLDS

Languages: Apex, SQL, Java/J2ee

Tools: Force.com IDE, Developer Console, VS Code, Data Loader, Postman, Check Marx, JIRA

AppExchange Products: Grid buddy, Skuid, Apttus, Fieldtrip, SF Org Doctor

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Technical Lead

Responsibilities:

• Interact with business users and managers directly to understand the business needs, requirements, issues and coordinate with different business functions for Salesforce CRM applications leveraging agile methodology
• Analyze requirements and write detail technical and functional design documents. Understand Business processes, prepare data model for the applications
• Coordinated across onsite-offshore teams to integrate Salesforce with Apttus (Order Management System)
• Implemented complex business logic using Apex and Visual Force, workflows and approval Process for corresponding requirements
• Implemented REST API Services to integrate Salesforce with External System such as PHOENIX & PMD Systems
• Developed Visualforce Components with Lightning Design Styles to have a rich UI experience
• Worked with standard objects such as Account, Contact, Opportunity and Custom Objects to fulfill business needs
• Created various profiles, roles and configured permissions based on the organizational hierarchy
• Performed data migration and updates through Apex Data Loader in Salesforce.com
• Operating independently, reviewing, and directing the work of more junior staff
• Coordinate with the team to complete the tasks within the specified time lines, perform unit and system testing and work with QA team to publish test results
• Effectively communicate technical issues and resolve problems at all levels of the Organization to handle full workload and meet proposed deadlines

Confidential

Salesforce Technical Specialist/Lead

Responsibilities:

• Worked closely with business partners to define requirements and ensure that solutions deliver best-in-class results and business processes
• Managed & Part of the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Developed custom solutions to integrate Salesforce with Tableau Business Intelligence tool.
• Worked with standard objects such as Account, Contact, Opportunity and Custom Objects to fulfill business needs
• Performed data migration and updates through Apex Data Loader in Salesforce.com, integrated Salesforce Outlook
• Coordinate with the team to complete the tasks within the specified time lines, perform unit and system testing and work with QA team to publish test results
• Support sales executives by addressing their tickets logged in Service Now related to Salesforce issues / queries
• Effectively communicate technical issues and resolve problems at all levels of the Organization to handle full workload and meet proposed deadlines

Confidential

Senior Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering requirements for CRM implementation
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permissions, generating security tokens, validation Rule, upgrade installation
• Designed, developed and deployed Custom objects, Apex Classes, Triggers, Components, and Visual Force Pages to suit to the needs of the application
• Implemented the workflows for the corresponding requirements.
• Implemented Jitter bit jobs for migrating data from SQL Server to Salesforce and vice versa, invoked Web services callouts through Jitter bit
• Performed unit, integration and regression testing and worked with QA team to publish test results.
• Assisted in troubleshooting and fixing the application modules including code fixes, improvements, testing, and reviews

Confidential

Salesforce Developer/Administrator

Responsibilities:

• As a SFDC Developer interacted with various business areas to gather requirements and develop data model to suit complex business needs
• Involved in Salesforce.com application setup activities and customized the UI to match the functional needs of the organization
• Involved in preparation of design documentation. Developed the objects, fields and page layouts as per the client requirements
• Used Record types to assign different page layouts to users, Workflows, Approval process to generate email alerts
• Developed Apex Triggers, Classes and test methods, loaded data into Salesforce using Apex Data loader, deployed into production using Change Sets
• Adhere to Agile software development methods throughout the project

Confidential

Developer

Responsibilities:

• Requirements gathering, identifying use cases and preparing URD
• Designed, identified classes and methods, developed use cases by using Struts
• Involved in writing Action Classes and Forms to connect database using DAO / Spring framework
• Designed user interface using JSF framework, implemented object relational mapping with Hibernate