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Salesforce Technical Lead Resume

SUMMARY:

  • Having 12 years of professional IT experience leading multi - million dollar engagements in a Client Facing role which includes 9 years of experience on Salesforce.com (CRM Platform), leveraging Global Delivery Model.
  • Experience in working with Business VPs and Sales Operations team to map out their existing AS-IS Business Processes to SFDC and provide system-based solutions that increase efficiency and reduce operating costs
  • Strong experience with Sales and Service Cloud functionalities and processes that include Administration, Configuration, Implementation and Support of Salesforce CRM applications
  • Solid technical knowledge in analyzing requirements and ability to create Business Requirements, Functional Specification and Deployment documents
  • Proficient in customizing standard objects like Accounts, Contacts, Opportunities, Cases, Products, Price books, Reports and Dashboards
  • Expertise in configuring and administrating Salesforce CRM tasks like creating Profiles, Roles, Security Settings, OWD Settings, Users, Page Layouts, Approvals, Workflows, Reports, Dashboards, Tasks and Events
  • Hands-on experience with Apex Classes & Triggers, Visual Force Pages, Controller & Controller Extensions, Batch Apex, Future Calls, SOQL/SOSL, Test Methods
  • Experience with Lightning Transition, Lightning Components and Lightning Design System
  • Involvement in Integrating Salesforce with external systems using REST/SOAP APIs
  • Skill in working with web technologies such as HTML, CSS, Java Script, JSON
  • Experience in delivering software solutions using agile methodologies and practices with proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity
  • Excel in handling complex, aggressive-timeframe, high-pressure project circumstances and Well-Versed in onshore/offshore model with consistent delivery

TECHNICAL SKILLS:

SFDC Technologies: Apex Classes, Triggers, Visual Force Pages, VF Components, Lightning, SOQL/SOSL, REST API, JSON, SLDS

Languages: Apex, SQL, Java/J2ee

Tools: Force.com IDE, Developer Console, VS Code, Data Loader, Postman, Check Marx, JIRA

AppExchange Products: Grid buddy, Skuid, Apttus, Fieldtrip, SF Org Doctor

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Technical Lead

Responsibilities:

  • Interact with business users and managers directly to understand the business needs, requirements, issues and coordinate with different business functions for Salesforce CRM applications leveraging agile methodology
  • Analyze requirements and write detail technical and functional design documents. Understand Business processes, prepare data model for the applications
  • Coordinated across onsite-offshore teams to integrate Salesforce with Apttus (Order Management System)
  • Implemented complex business logic using Apex and Visual Force, workflows and approval Process for corresponding requirements
  • Implemented REST API Services to integrate Salesforce with External System such as PHOENIX & PMD Systems
  • Developed Visualforce Components with Lightning Design Styles to have a rich UI experience
  • Worked with standard objects such as Account, Contact, Opportunity and Custom Objects to fulfill business needs
  • Created various profiles, roles and configured permissions based on the organizational hierarchy
  • Performed data migration and updates through Apex Data Loader in Salesforce.com
  • Operating independently, reviewing, and directing the work of more junior staff
  • Coordinate with the team to complete the tasks within the specified time lines, perform unit and system testing and work with QA team to publish test results
  • Effectively communicate technical issues and resolve problems at all levels of the Organization to handle full workload and meet proposed deadlines

Confidential

Salesforce Technical Specialist/Lead

Responsibilities:

  • Worked closely with business partners to define requirements and ensure that solutions deliver best-in-class results and business processes
  • Managed & Part of the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
  • Developed custom solutions to integrate Salesforce with Tableau Business Intelligence tool.
  • Worked with standard objects such as Account, Contact, Opportunity and Custom Objects to fulfill business needs
  • Performed data migration and updates through Apex Data Loader in Salesforce.com, integrated Salesforce Outlook
  • Coordinate with the team to complete the tasks within the specified time lines, perform unit and system testing and work with QA team to publish test results
  • Support sales executives by addressing their tickets logged in Service Now related to Salesforce issues / queries
  • Effectively communicate technical issues and resolve problems at all levels of the Organization to handle full workload and meet proposed deadlines

Confidential

Senior Salesforce Developer

Responsibilities:

  • Interacted with various business user groups for gathering requirements for CRM implementation
  • Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permissions, generating security tokens, validation Rule, upgrade installation
  • Designed, developed and deployed Custom objects, Apex Classes, Triggers, Components, and Visual Force Pages to suit to the needs of the application
  • Implemented the workflows for the corresponding requirements.
  • Implemented Jitter bit jobs for migrating data from SQL Server to Salesforce and vice versa, invoked Web services callouts through Jitter bit
  • Performed unit, integration and regression testing and worked with QA team to publish test results.
  • Assisted in troubleshooting and fixing the application modules including code fixes, improvements, testing, and reviews

Confidential

Salesforce Developer/Administrator

Responsibilities:

  • As a SFDC Developer interacted with various business areas to gather requirements and develop data model to suit complex business needs
  • Involved in Salesforce.com application setup activities and customized the UI to match the functional needs of the organization
  • Involved in preparation of design documentation. Developed the objects, fields and page layouts as per the client requirements
  • Used Record types to assign different page layouts to users, Workflows, Approval process to generate email alerts
  • Developed Apex Triggers, Classes and test methods, loaded data into Salesforce using Apex Data loader, deployed into production using Change Sets
  • Adhere to Agile software development methods throughout the project

Confidential

Developer

Responsibilities:

  • Requirements gathering, identifying use cases and preparing URD
  • Designed, identified classes and methods, developed use cases by using Struts
  • Involved in writing Action Classes and Forms to connect database using DAO / Spring framework
  • Designed user interface using JSF framework, implemented object relational mapping with Hibernate

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