SUMMARY:
- Designed, Developed, Presented a Pega Marketing POC with different use - cases for Confidential within 3 days, and deployed live emails and SMS to the participants of the demo, which led to onboarding of Confidential business.
- Orchestrated a fully functional POC within a week to demonstrate the usability and scalability of Pega’s business rules engine with capabilities of Revision Management to outperform Adobe Target.
- Acquired Battery Electric Vehicles business, which led to millions of dollars funding for our product team.
TECHNICAL SKILLS:
Proficient in: PRPC, Python, R
Working Knowledge in: C/C++, Objective - C, Java, HTML, VBA, PHP, JavaScript HTML
Database Development: MySQL, Oracle 10G
WORK EXPERIENCE:
Confidential, Dearborn, MI
Tech Lead
Responsibilities:
- Leading Dynamic Customer Experience team, which consists of six Pega developers responsible for development of Customer Decision Hub Strategies and Multi-Channel Marketing Campaigns.
- Collaborated with Ford Data Scientist to formulate adaptive models and complex prioritization algorithm in Decisioning strategies to offer different propositions in real time.
- Architected Automated Universal Customer Capture Response platform to feed different engagement data into adaptive models which is scalable to different business program, channels and engagements.
- Independently Implemented a Multi-Channel Outbound Marketing Campaign for two million customers with lift of 10.1 % open rate and 18.2% click rate.
- Serving as SME on Decisioning and Marketing for a newly formed team called Communication Optimization.
Confidential, Alpharetta, GA
Senior Pega Decisioning Consultant
Responsibilities:
- Devised Next Best Action Strategies to deliver right offer to the right customer at the right time.
- Constructed complex eligibility, validity and relevancy rules to enhance the service response time.
- Pioneered and managed proposition rules with the intention of business users can change the rules effortlessly.
- Scrutinized rules by unit testing in HP- ALM and created a tool in Pega to perform functional testing to ensure all changes are tested properly.
Confidential, Atlanta, GA
Pega Decisioning Consultant
Responsibilities:
- Coordinated on a project developing the logic for Oscar Decision Hub as a part of Confidential consulting team.
- Customized UI to enable business users to dynamically update business logic inputs in real time.
- Responsible for developing the UI for edit proposition pages in different channels.
- Involved in bug fixes during the testing phase and deployed the changes.
- Defined custom Java functions to fit client requirements.
Confidential, Sioux Falls, SD
Pega Decisioning Consultant
Responsibilities:
- Implemented Proof of Concept for Web Channel using real-time Pega Decisioning.
- Constructed website using HTML, CSS3, Bootstrap3, AngularJS, jQuery, JavaScript.
- Inspected the application through RESTful service stubs.
- Leveraged industry standard project delivery frameworks including Agile, Waterfall and Scrum.
Confidential, Alpharetta, GA
Pega Decisioning Developer
Responsibilities:
- Collaborated with Confidential senior developers for design of business and technical requirements.
- Orchestrated decision tables for implementation of decision logic.
- Mapped Database tables to the decisioning system to get the customer data.
- Analyzed highly complex business requirements, designs and written technical specifications to design applications.
- Integrated the system with Confidential decisioning framework called accelerators.
Confidential, Alpharetta, GA
Pega Developer
Responsibilities:
- Gained extensive knowledge in Design, Development, Migration and deployment of PRPC.
- Optimized implementation to fit Pega guardrail warnings.
- Created Class Structures (Enterprise and Implementation layers), and Process flows.
- Configured Case management for the application by defining multiple stages and processes.
Confidential
Software Developer
Responsibilities:
- Operated under time constraint to design and implement a prototype iOS application, which aided in grading and testing of students in the startup.
- Employed multi-tasking skills to react to changes in a fast-paced environment and wrote a white paper on an ongoing project.
- Improvised and validated the code for Leap Motion Application, a computer hardware Sensor Device that supports hand and finger motions as input using Objective - C.
Confidential
Technical Trainee
Responsibilities:
- Trained in Trading and Investing Strategies, Analyzed chart patterns and Financial Statements, Managed investment portfolio.
- Reduced client risk by 11% on a live-project simulating investment portfolio of multiple clients.
Confidential
Intern
Responsibilities:
- Conducted audit and review of a private textile company. Assessed business inventory plan of client and devised alternative plan to improve inventory efficiency by 10%.
- Advised clients on areas of business such as Mergers & Acquisitions.
- Garnered cost-efficiency of 7% in budgeting by improving company transportation and leasing policies.