SUMMARY:

• Designed, Developed, Presented a Pega Marketing POC with different use - cases for Confidential within 3 days, and deployed live emails and SMS to the participants of the demo, which led to onboarding of Confidential business.
• Orchestrated a fully functional POC within a week to demonstrate the usability and scalability of Pega’s business rules engine with capabilities of Revision Management to outperform Adobe Target.
• Acquired Battery Electric Vehicles business, which led to millions of dollars funding for our product team.

TECHNICAL SKILLS:

Proficient in: PRPC, Python, R

Working Knowledge in: C/C++, Objective - C, Java, HTML, VBA, PHP, JavaScript HTML

Database Development: MySQL, Oracle 10G

WORK EXPERIENCE:

Confidential, Dearborn, MI

Tech Lead

Responsibilities:

• Leading Dynamic Customer Experience team, which consists of six Pega developers responsible for development of Customer Decision Hub Strategies and Multi-Channel Marketing Campaigns.
• Collaborated with Ford Data Scientist to formulate adaptive models and complex prioritization algorithm in Decisioning strategies to offer different propositions in real time.
• Architected Automated Universal Customer Capture Response platform to feed different engagement data into adaptive models which is scalable to different business program, channels and engagements.
• Independently Implemented a Multi-Channel Outbound Marketing Campaign for two million customers with lift of 10.1 % open rate and 18.2% click rate.
• Serving as SME on Decisioning and Marketing for a newly formed team called Communication Optimization.

Confidential, Alpharetta, GA

Senior Pega Decisioning Consultant

Responsibilities:

• Devised Next Best Action Strategies to deliver right offer to the right customer at the right time.
• Constructed complex eligibility, validity and relevancy rules to enhance the service response time.
• Pioneered and managed proposition rules with the intention of business users can change the rules effortlessly.
• Scrutinized rules by unit testing in HP- ALM and created a tool in Pega to perform functional testing to ensure all changes are tested properly.

Confidential, Atlanta, GA

Pega Decisioning Consultant

Responsibilities:

• Coordinated on a project developing the logic for Oscar Decision Hub as a part of Confidential consulting team.
• Customized UI to enable business users to dynamically update business logic inputs in real time.
• Responsible for developing the UI for edit proposition pages in different channels.
• Involved in bug fixes during the testing phase and deployed the changes.
• Defined custom Java functions to fit client requirements.

Confidential, Sioux Falls, SD

Pega Decisioning Consultant

Responsibilities:

• Implemented Proof of Concept for Web Channel using real-time Pega Decisioning.
• Constructed website using HTML, CSS3, Bootstrap3, AngularJS, jQuery, JavaScript.
• Inspected the application through RESTful service stubs.
• Leveraged industry standard project delivery frameworks including Agile, Waterfall and Scrum.

Confidential, Alpharetta, GA

Pega Decisioning Developer

Responsibilities:

• Collaborated with Confidential senior developers for design of business and technical requirements.
• Orchestrated decision tables for implementation of decision logic.
• Mapped Database tables to the decisioning system to get the customer data.
• Analyzed highly complex business requirements, designs and written technical specifications to design applications.
• Integrated the system with Confidential decisioning framework called accelerators.

Confidential, Alpharetta, GA

Pega Developer

Responsibilities:

• Gained extensive knowledge in Design, Development, Migration and deployment of PRPC.
• Optimized implementation to fit Pega guardrail warnings.
• Created Class Structures (Enterprise and Implementation layers), and Process flows.
• Configured Case management for the application by defining multiple stages and processes.

Confidential

Software Developer

Responsibilities:

• Operated under time constraint to design and implement a prototype iOS application, which aided in grading and testing of students in the startup.
• Employed multi-tasking skills to react to changes in a fast-paced environment and wrote a white paper on an ongoing project.
• Improvised and validated the code for Leap Motion Application, a computer hardware Sensor Device that supports hand and finger motions as input using Objective - C.

Confidential

Technical Trainee

Responsibilities:

• Trained in Trading and Investing Strategies, Analyzed chart patterns and Financial Statements, Managed investment portfolio.
• Reduced client risk by 11% on a live-project simulating investment portfolio of multiple clients.

Confidential

Intern

Responsibilities:

• Conducted audit and review of a private textile company. Assessed business inventory plan of client and devised alternative plan to improve inventory efficiency by 10%.
• Advised clients on areas of business such as Mergers & Acquisitions.
• Garnered cost-efficiency of 7% in budgeting by improving company transportation and leasing policies.