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Sr. Consultant - Sr. Business Systems Analyst/scrum Master Resume

Crystal City, VA

SUMMARY:

  • 17 years of experience in the field of information systems as Business/Systems Analyst and worked extensively on various domains in diverse business and technical environments.
  • Experience in user requirements gathering, use case design & analysis, use case specifications, business processes, work flow diagrams, process flows and technical documentation using Unified Modeling Language (UML), MS Office Suite, and Rational Suite.
  • Proficient in creating and transforming business requirements into software requirement specifications (SRS) using MS Word and Rational Requisite Pro.
  • Created user requirement specification (URS), functional requirement specification (FRS) and business process flow systems.
  • In - depth knowledge of the software development life cycle (SDLC) methodologies that include Rational Unified Process (RUP), Agile and Waterfall Methodology.
  • Proficient in analyzing and creating use cases, use case diagrams, activity diagrams, class diagrams, data flow diagrams, business flow diagrams, navigational flow diagram and sequence diagrams using MS Visio and Rational Rose.
  • Exceptional ability to research, analyze and translate technical information for end users at all levels.
  • Experience in setting up Joint Application Developments (JAD) & Joint Requirement Planning sessions (JRP), Interviews, Workshops and Requirement Elicitation sessions, sessions with end-user/clients/stake holders and the development group.
  • Extensively interacted with the QA Team in executing the test plans, providing test data, creating test cases, issuing defects upon detection of bugs and collecting the test metrics.
  • Thorough knowledge in Requirement Analysis, Planning, Scheduling & Tracking projects.
  • Strong business acumen, strategic thinking, communication, interpersonal and presentation skills, adept at creating, editing and coordinating extensive communication networks.
  • Involved in GUI testing, Functionality Testing, Regression Testing, System Testing, Unit Testing, Integration Testing, Performance Testing, and Stress Testing.
  • Broad Knowledge in reviewing test procedures, creating detailed test plans. Expert in facilitating User Acceptance Testing (UAT) analyzing defects and interacting with team members in fixing errors and assisting in post production support.
  • Strong work ethics taking ownership of all duties and responsibilities and efficient time management skills. Group and individual based problem solving and decision-making.

TECHNICAL SKILLS:

Business Analysis: Requisite Pro, DOORS, MS Visio, BPMN, BPR, Agile

FrontEnd Tools: MS Office (Word, Excel, Access, PowerPoint, and Outlook), MS Visio, MS Query, MS Project, TOAD

Languages: SQL, PL/SQL, UML, C, C++, Java

Data Bases: Microsoft Access, MS-SQL Server, Oracle, DB2

Web Technologies: HTML, VB, XML, ASP, Client-Server Programming

ERP/CRM/Cloud Software: Siebel CRM, People soft CRM, Salesforce.com

PROFESSIONAL EXPERIENCE:

Confidential, Crystal City, VA

Sr. Consultant - Sr. Business Systems Analyst/Scrum Master

Responsibilities:

  • Review and document the end-to-end SSC BPR efforts and make recommendations on efficient and effective vetting processes.
  • Participated in BPR processes to ensure that D/A equities are addressed, identified potential impacts on internal policies/procedures/IT systems.
  • Responsible for identifying areas of D/A end-to-end processes which may be refined, improved, or enhanced with the BPR results.
  • Collaborated with DoD to implement electronic automated adjudication (eAdjudication) capability for the SSC community. Engaged in stakeholder (DoD) activities to develop, evaluate, test and pilot eAdjudication systems.
  • Defined and developed the SSC Enterprise Architecture with appropriate views/diagrams for D/As to use as a reference model when building systems.
  • Conduct an As-Is System Architecture review in accordance with DoD architecture guidelines, updated System Architecture documentation to describe current state implementation and modernization efforts.
  • Partnered with DoD stakeholders to evaluate and define SSC data sources, data dictionaries, standards, and quality mechanics to ensure the relevance and correlation of SSC information.
  • Identified internal systems that were integrated or modified for optimal SSC data exchange with the low side repository. Conducted cost analysis/impact assessment on D/A operations.
  • Facilitated daily scrum, Sprint Planning, Sprint Demo and Sprint retro meetings. Track and remove internal and external impediments to the Scrum team.
  • Track and report Scrum team velocity. Facilitate to involve right teams to drive effort and estimation for new projects.
  • Worked on SAFe framework with other scrum teams, Attended Scrum of Scrums to coordinate dependencies across various other scrum teams in Agile Release train, worked with Release Train Engineer, System Architects and system Team
  • Facilitated the product grooming sessions with the product owner to build the product backlog. Handled escalations and drive to get resolutions.
  • Coordinate and worked with multiple teams both from business and technology sides for project planning, requirements and overall execution.
  • Used Tableau to build dashboards and views - Including line charts, maps, tables, scatter plots and more.

Environment: MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), MS-Project, MS-Visio, Oracle, JAVA, .NET, JIRA, Confluence, Agile/Scrum Methodology, SAFe, Tableau

Confidential, Arlington, VA

Lead Business Systems Analyst/Scrum Master

Responsibilities:

  • Created user stories, facilitated iteration planning meetings, lead work within individual sprints and coordinate retrospectives and demos.
  • Worked across all phases of the systems development life cycle including requirements, systems design, systems development, implementation, testing, and application support and maintenance
  • Experience with leading system planning and enhancements for solutions supporting web based applications, common services, business process engines, external interfaces and data reporting/warehouse in both a custom and COTS based application development environment.
  • Responsible for leading external third-party interfaces including system enhancements and development, end user support, reporting, and internal/external stakeholder management;
  • Experience with software design and development in an Agile/Scrum application environment - leading Agile teams in developing and deploying new capabilities including estimation sessions, development feedback, and stakeholder/client management
  • Interface with multiple stakeholders and teams including development, business analysts, change management, configuration management, QA, etc.
  • Extensively worked on change management, business process re-engineering, training, project management, planning and implementation support for large scale enterprise wide information system.
  • Briefly supported GSA Federal Acquisition Support Portfolio contract for Karsun Solutions (May’17 thru Aug’17). Developed and managed the software development lifecycle for specific systems and tools, including requirements gathering, technical design and testing end-user implementation. Extensively used Agile Methodology.

Environment: MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), MS-Project, MS-Visio, Process Suite BPM, Oracle, ASP.Net, JAVA, JIRA, Confluence, Agile/Scrum Methodology

Confidential, McLean, VA

Sr. Business/Data Analyst

Responsibilities:

  • Wrote user stories supporting business functional requirements as well as non functional requirements for system performance, flexibility, capacity, uptime, etc
  • Captured preliminary list of data elements supporting CBS/CE 1 functionality - identification & definition of the data elements
  • Develop Business, Data & Technical Architecture which is flexible, scalable & can accommodate future growth (volume & transaction types)
  • Worked on Data validation of new CBS / CE 1 data elements and mapping of them to existing data elements in CEI. Data movement requirements (i..e user stories) supporting data movement for the Back bridge
  • Responsible for converting functional requirements into technical requirements to provide the capability to set up CE tagging rules for a Single Loan Exception (SLE)
  • Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Scrum Methodology.

Environment: MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), MS-Project, MS-Visio, XML, Rational ClearCase, Rational ClearQuest, JIRA

Confidential, Herndon, VA

Sr. Functional Systems Analyst/Scrum Master

Responsibilities:

  • Analyze business requirements and collaborate with other technology team members in the development and delivery of projects within the specifications.
  • Communicate status of projects to stakeholders and effectively manage escalated issues.
  • Gathered, analyzed, and evaluated business requirements against existing application products to address end user requirements and created product roadmaps. Extensively used Agile methodology, conducted and lead Agile ceremonies.
  • Worked directly with clients at all levels within the organization and with outside parties to identify functional requirements with sufficient detail and clarity to allow development of the proposed solution.
  • Responsible for working with SBA functional experts and policy staff to review the categorization of business process elements and/or business rules based on categories required by legislation, federal regulation, agency regulation, mission critical and non-mission critical functions.
  • Develop and vet list of requirements for use in the recommendation and selection of a COTS product to meet the business process needs.
  • Extensively worked with team and SBA team members for approach and inputs (functional and technical requirements, as-is and to-be process flows).
  • Prepare and maintained priority list of business requirements, technical requirements, non-functional requirements, requirements traceability matrix and business loan process requirements.
  • Extensively worked with team to define and document use cases for home and business loan COTS solution. Also, worked on system feature requirements such as workflow management, case management, role based access, business rules engine, document management etc.
  • Performed activities and tasks related on COTS alternative analysis and prepared detailed documentation and summary of the analysis and work with team to provide recommendation for the home and business loans COTS solution.
  • Lead and participated in enterprise vendor, technology, and tool selection.
  • Facilitated complex design and technical discussions, reconciling differing opinions and driving the decision making process.
  • Performed tasks and activities related to COTS product review and selecting including market survey, product/vendor ranking, preparation of documentation for vendor proposal responses etc.
  • Expertise in the review and selection based upon vendor responses and prepared final recommendation based on requirements criterion.
  • Analyze business requirements and collaborate with other IT team members in the development and delivery of projects within the specifications.
  • Extensively researched and worked with cloud based vendors and solutions such as Salesforce, Pega, AWS etc. as part of analysis of alternatives.
  • Responsible for coming up with As-Is and To-Be Architecture diagrams depicting the overall proposed solution to meet SBA needs.
  • Identified the list of internal as well as external systems that the current system integrates with and the corresponding protocols for batch and real time interfaces.
  • Worked with team members to prepare blue print/road map and detailed plan to implement a COTS solution.

Environment: Agile Methodology, SnagIT, Web Services, Salesforce.com, AWS, SharePoint, JIRA, Confluence, MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), MS-Project, MS-Visio, XML, Oracle

Confidential, Herndon, VA

Sr. Systems Analyst

Responsibilities:

  • Analyze business requirements and collaborate with other technology team members in the development and delivery of projects within the specifications.
  • Gathered, analyzed, and evaluated business requirements against existing application products to address end user requirements and created product roadmaps. Conducted and lead requirement JAD sessions.
  • Worked directly with clients at all levels within the organization and with outside parties to identify functional requirements with sufficient detail and clarity to allow development of the proposed solution.
  • Worked with technical system configuration and implementation of business rules, workflows, and system configuration as required. Extensively worked on requirements and system design of automated workflows for information security, logging and monitoring aspects of the COTS.
  • Extensively worked on Salesforce.com as the multifamily transaction management system was built and hosted on COTS Salesforce platform for cloud computing.
  • Worked closely with enterprise architecture group and other technology partners to come up with a series of architectural views, wrote and presented proposed technical solutions to several groups across the organization.
  • Designed interfaces to work flawlessly with existing Multifamily Mortgage Business Applications.
  • Performed mapping of data requirements between the source and target environments on an Oracle platform.
  • Worked with developers to design and configure web services needed to integrate with Salesforce.com.
  • Worked with developers to design and configure web services needed to integrate with Salesforce.com. Experience with Web Service API design/development (SOA, etc.)
  • Review and consolidate GAP analysis results for Business, Data, Application and Technology Architectures.
  • Used Agile software development methodology for all projects under this initiative. Created and groomed user stories and facilitated scrum ceremonies. Involved with developers in sizing the stories and maintained them in Rallydev.
  • Extensively used visio/snagit for business process modeling diagrams including business process models, capability models, GUI screens, wireframes and other models required for data and technology architectures.
  • Created and maintained all project artifacts like stakeholder requirements, solution specifications, High Level Design Specifications, Interface control documents and architecture definition documents in DOORS.
  • Performed initial analysis of new data requirements, design of the software solution and project management from concept through implementation.
  • Extensive experience in Systems Analysis with both strong business systems knowledge and extensive competency in systems analysis and design to assist in the development of large, complex, custom applications - participating in every phase of the System Development Life Cycle.
  • Extensively worked on data requirements for Target State Centralized Data Store (CDS) - a trusted source for all key business data
  • Responsible for working on data load rule requirements and load rule design across a variety of data sources such as Business Rules Data, Reference Data, Metadata etc.
  • Extensively worked with Informatica ETL teams to define the data integration layer that provides a way to receive, process and store data
  • Helped external testers with the UAT to make sure all the scenarios are tested.

Environment: Agile Methodology, SnagIT, Web Services, Salesforce.com, DOORS, SharePoint, RallyDev, MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), MS-Project, MS-Visio, XML, Rational ClearCase, Rational ClearQuest, SQL, Oracle.

Confidential, McLean, VA

Business Systems Analyst

Responsibilities:

  • Created Business Requirements, High Level Design Documents & Requirements Traceability Matrix in the SDLC format for multiple major and light project enhancements.
  • Interviewed subject matter experts by asking detailed questions in the form of JAD sessions and carefully recording the requirements.
  • Experience in developing Business and Functional Requirements, including requirements traceability, categorization and prioritization.
  • Developed the test strategy and UAT execution plans for multiple releases.
  • Helped team complete the business requirements document, acted as the prime liaison with the business. Maintained all documents for subsequent releases, charter and scope.
  • Lead UAT exercise as a SME for COTS product with the Testing team. Maintained Defects logs and cleared defects by testing for business.
  • Extensively worked with COTS vendor across all phases of SDLC and responsible for resolution of postproduction issues. Extensive experience with the implementation of business rules engine.
  • Coordinated discussions on business scope and deliverables between business and data team.
  • Created source to target mapping for new data points within the third party vendor application.
  • Conducted training sessions for team members regarding business functionality of the COTS application.
  • Created level 1 & 2 process flows for Due Diligence Software, Fraud Case Documentation Tool & Servicer Risk Dashboard.
  • Liaised with Reporting and Analytics team to create mock reports and help deliver Treasury reports.
  • Coordinated with Vendor to save time and revenue to help create reports directly from the COTS system.
  • Used Rational Clear Quest as a change management tool to maintain and track stakeholders requested enhancements and changes.
  • Defined the data sources, data loads and data transformation using ER Diagrams.
  • Authored Data Flow diagrams, Sequence diagrams. Extensive experience in Business Process Modeling with special detail to Sub-Processes.
  • Worked on multiple concurrent infrastructure projects. Wrote technical and functional requirements for Data movement projects using AS2 webMethods File Transfer Protocol.
  • Performed overall project management, analysis, architecture, design and implementation of several data warehousing/business intelligence initiatives.
  • Worked on data warehousing projects from inception to implementation and delivered high quality solutions in a timely manner meeting and exceeding the business requirements. This involved working with the top management and executives, business sponsors and IT department.

Environment: MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), MS-Project, MS-Visio, XML, Rational ClearCase, Rational ClearQuest, AS2 File Transfer Protocol, webMethods, HP Quality Center.

Confidential, Baltimore, MD

Business Systems Analyst

Responsibilities:

  • Maintained all business requirements analysis, system requirements analysis, low level designs and technical implementation to develop new or redesigned software to meet MIDAS Program needs.
  • Evaluated programmatic information and data requirements, wrote functional specifications, procedures, instructions and standards (including security) for the MIDAS program.
  • Participated in the development, maintenance and coordination of the l approved SSA plans; this includes determining, classifying and ranking business/systems needs of SSA components and recommending final priorities for approval.
  • Performed requirement analyses, defining SSA-approved user needs and requirements for automated data processing services for Hearings, Appeals, Litigation, and Disability.
  • Wrote and maintained statement of work (SOW), Business Requirements, Functional/System Requirements, Design Documents, Change Requests and Technical Implementation across all phases of the SDLC.
  • Responsible for resolving systems discrepancies between Federal and State requirements and performance issues for all DDS offices.
  • Coordinated user requirements with SSA central and field offices and Federal and State agencies to ensure the efficiency and effectiveness of program information needs and overall systems support.
  • Developed and maintained a comprehensive, updated and integrated set of system documentation, requirements specifications and validation tests of system changes against user requirements.
  • Created use cases, use case diagrams, business flow diagram, navigational flow diagrams, process models, data flow diagrams, sequence diagrams, AS IS diagrams and activity diagrams using MS Visio.
  • Planned and conducted unit testing, integrated testing and unit and system-wide functional validation tests of newly-developed systems and modifications to existing systems against user-defined requirements and performance criteria.

Environment: MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), MS-Project, MS-Visio, HTML, XML, Java, COBOL, MKS, HP Quality Center.

Confidential, Northbrook, IL

Business Systems Analyst

Responsibilities:

  • Heavily interacted with the business users to get a better understanding of client business processes and gathered business requirements.
  • Wrote and maintained statement of work (SOW) that describes in “detail” what the project will accomplish. This document is intended to be an agreement between the various project stakeholders and the project.
  • Gathered budget and schedules from various groups to develop initial budget and project schedule to develop project business case and Cost Benefit Analysis (CBA) documents.
  • Wrote and maintained Requirements Traceability Matrix (RTM) that was used to represent links between requirements and other system elements.
  • Conducted JAD sessions with business management, SME (Subject Matter Experts), vendors, users and other stakeholders for new, open and pending issues to develop system specifications.
  • Conducted business process modeling including process mapping, process flow diagram and process re-engineering using business process modeling notations (BPMN).
  • Analyzed business requirements and created use cases, use case diagrams, navigation flow, business flow diagrams, work flow diagrams, activity diagrams using MS Visio and created conceptual model.
  • Conducted many informal sessions to develop an architectural solution so the application meets the business requirements, resolved open issues and change requests.
  • Interacted extensively with the QA Team in executing the test plans, providing test data, creating test cases, and documenting defects upon detection.
  • Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization and defect tracking.
  • Involved in validating the server spec. requirements with the vendor and the enterprise team to document the system set up.
  • Involved in the risk and impact analysis discussions. Documented the risks and the risk mitigation plans for the project.
  • Involved in analysis of the technical specifications of the current system and the infrastructure needs. Performed Gap analysis.
  • Gathered Business requirements to integrate My Call log information into the recorded calls.

Environment: Verint, MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), Web Service, TIBCO, MS-Project, ASP.NET, Visio and MS-Excel, SQL, Oracle, XML, Agile Methodology, TIBCO BW/BE

Confidential, Des Moines, IA

Sr. Business Systems Analyst

Responsibilities:

  • Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Played a pivotal role in JAD sessions helping to develop detailed solutions and documented the functional and system specification requirements.
  • Worked as an Interface between the end users and the different teams involved in the application development for the better understanding of the business and IT processes.
  • Followed RUP methodology and a structured approach to organize requirements into logical groupings of essential Functional Requirements, Non Functional Requirements, Interface Requirements and Report Requirements and insured that critical requirements are not missed
  • Conducted GAP analysis to regulate the gaps in the requirements and conveyed to various modules of the project.
  • Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
  • Prepared Workflow diagrams to analyze AS IS and TO BE scenarios, designed new process flows using MS Visio and documented the business processes and various business scenarios.
  • Performed quality audits of the requirements and distributed to all stakeholders. Conducted user interviews and JAD sessions as part of the requirements elicitation.
  • Documented test plans that contains test scripts, test cases, test data and expected results for the Integration, Functional, Performance, and User Acceptance Testing.

Environment: MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), Oracle, RUP Methodology, Pegasystems BPM Suite, MS-Project, Visio, Requisite Pro, and MS-Excel, MS Office Suite.

Confidential, NYC, NY

Business Systems Analyst

Responsibilities:

  • Worked closely with business teams/project stake holders/SME to map the expectations to the delivery capabilities.
  • Responsible for analysis, documenting system specifications and testing of the Peoplesoft CRM system. Responsible to interact and liaison with business partners and other technical teams to facilitate joint application development sessions and document the business requirements.
  • Conduct user interviews, gathering business requirements and analyze requirements to write system specifications documents. Extensively worked on business processes and workflow sessions.
  • Heavily interacted with the business users/technology teams to facilitate business and quality assurance reviews.
  • Business requirements are analyzed according to system specifications and to evolve a measurable Plan for the complete group.
  • Responsible for identifying and documenting business rules and creating detailed use cases. Created Use cases, use case diagrams, business flow diagram, navigational flow diagrams, process models, data flow diagrams, AS IS diagrams and activity diagrams using Visio.
  • Conduct workflow and process analysis & GAP analysis to derive requirements for existing systems enhancements.
  • Responsible for providing business events, rules and process information for workflow, external interfaces, and data definition requirements.
  • Partner with clients/peers/technical groups to perform quality reviews on business requirements in order to determine if the requirements fulfill the demands of the end users.
  • Conducted many informal sessions to develop an architectural solution, ensured the application met the requirements.
  • Worked closely with the UI/front end design team to model the screens, which met user defined requirements and also company standards.
  • Act as a resource in understanding how IS systems carry out business functions and assist in ensuring the timely and effective implementation.
  • Assist with user testing of systems, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Responsible for all project documentations and end user-training materials.
  • Performed source data profiling to verify that data meets the business requirements.
  • Facilitated Deign/Development (technical design) review’s and ensured that business requirements are met.
  • Developed system integration test plan and ensured customer acceptance / satisfaction.
  • Ability to interact effectively to internal and external parties. Coordinating related support and development activities.
  • Worked closely with the project managers to monitor progress, and the deliverables for the project
  • Regularly scheduled meetings to review the project status/plan with senior technology staff.

Environment: MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), Peoplesoft CRM 8.9, MS-Project, Visio, Requisite Pro, and MS-Excel.

Confidential, Greensboro, NC

Systems Analyst

Responsibilities:

  • Gathered and articulated Business Requirements from user interviews and synthesis those requirements into technical specifications.
  • Conducted walk through sessions for Business Requirement Document (BRD) and Use Cases to discuss certain issues with stake holders, Architect’s and Design & development teams. Performed GAP analysis.
  • Conducted Joint Requirements Planning sessions (JRP) as a facilitator to gather requirements from the Business Users and conducted many Joint Application Development (JAD) sessions.
  • Extensively interacted with the QA Team in executing the Test Plans, Providing Test Data, Creating Test Cases, and Issuing defects upon detection of bugs and collecting the Test Metrics.
  • Defined validations to be built into application in line with the functional requirements.
  • Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
  • Develop user manuals, presentations and training manuals as per project specifications and timelines.

Environment: MS Office, Siebel 2000/7.0.4,MS-Project, Visio, Igrafx, MSOffice Suite (Word, Excel, Access, PowerPoint, and Outlook)

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