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Technical Project Lead Resume

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WORK HISTORY:

Confidential

Technical Project Lead

Responsibilities:

  • I support clients implementing, sustaining or improving customer relationship management using Salesforce. With the support of a cross functional team of business analysts and developers, we create innovative solutions for our clients using the force.com platform, Community Cloud, Sales Cloud, and Service Cloud.
  • Leading team of business analysts and developers enhancing Salesforce Classic Service Cloud implementation. Optimized Company Communities to coordinate activities between IWINTL, Local Unions, District Councils, and union members.
  • Salesforce Service Cloud and Community Cloud implementation leveraging the Lightning Experience.
  • The Salesforce implementation enables better decision - making by providing management with better analytics based on a holistic view of member-centric data (360-degree view).
  • Optimized the worker experience to drive efficiency and proactive care of members via Case and Opportunity Management.
  • Increased member engagement through a community with meaningful member information and participation. Website engagement increased 70% post deployment of our new community.

Confidential, Washington, DC

Technical Project Lead

Responsibilities:

  • I supported contracts with clients using Salesforce. Using an Agile framework, we delivered monthly releases to clients while staying on budget.
  • I provided direction, oversight, and support for the design, development, implementation, and quality monitoring of the Salesforce platform using a Center of Excellence model.
  • Refactored the system from Platform to Sales Cloud; enabled users to track nuclear facilities, locations, criteria, evaluations and workflow processes.
  • Compressed time to capture and report on data by 30%. Enabled RAC Chairs, Site Specialists, and other personnel to capture exercises and related criteria evaluations to automate generation of the After Action Report (AAR).
  • Salesforce Service Cloud and Community Cloud implementation leveraging the Classic UI and Communities.
  • Transitioned Youth Preparedness, Community Emergency Response Team, Citizen Core Councils to stable community framework, integrated communities with Ready.gov.

Confidential, Harrisburg, PA

Director, Salesforce Strategy & Implementation

Responsibilities:

  • Responsible for $4,000,000 budget, on track to deliver significant savings to the 2016 budget
  • Managed time lines and reported status to executive sponsors, C-level stakeholders, and senior managers on a weekly basis
  • Transitioned CBC from implementation partner to self-sufficiency in Salesforce code and configuration
  • Transitioned CBC from waterfall to agile and implemented Agile Accelerator, Salesforce.com’s tool for managing agile development
  • Managed four sprint teams of ~30 developers, business analysts, and testers
  • Led requirements workshops with business SMEs and sprint teams to gather and document user stories
  • Led sprint planning sessions, sprint checkpoints, and sprint review sessions
  • Managed vendor relationships, negotiating SOWs, expenses, status reports, timelines, etc. Negotiated orders and renewals with Salesforce.com and other AppExchange vendors. Worked with Gartner analysts to identify optimal outcomes
  • Responsible for CPQ and CLM implementation using APTTUS, X-Author for Word, X-Author for Excel and other tools in cooperation with APTTUS professional services
  • Eliminated manual processes using Informatica Cloud, Conga Composer, Email-to-Case, Web-to-Lead, and Web-to-Case, etc.
  • Implemented monthly release schedule and consistently delivered monthly releases
  • Refactored the data model to normalize and simplify, removing unnecessary custom objects and simplifying reporting
  • Leveraged Quality Center to facilitate regression testing and traceability
  • Implemented CoE model with IT and operational solutions with an initial focus on security, development/source code control, release management, user management, user group, adoption, and training

Confidential, Owings Mills, PA

Project Lead, Salesforce.com

Responsibilities:

  • Conducted workshops to gather requirements and user stories
  • Translated business requirements into strategy based technical solutions in an agile software development environment.
  • Managed the time line and budget of the project, and reported status to executive sponsors, C-level stakeholders, and senior managers
  • Responsible for all technical aspects of Salesforce.com including data migrations, data quality, systems integrations, AppExchange products and custom code, including coordinating contract development resources. Used a combination of standard features, configuration, Visualforce, Apex, Javascript, and AJAX to limit customization to no more than 20%
  • Implemented nightly integration of 3rd party data using custom app, leveraging bulk APIs, bulk Query, and other Salesforce technologies
  • Managed technical operations for Salesforce environments including user provisioning, system configuration, and data manipulation using DemandTools, Informatica Cloud, Snapshot, and other tools
  • Transitioned the team from waterfall to Agile, delivering regular releases, and using Sprinter to manage agile development
  • Leveraged custom domain with SSO, integrated with Workday to facilitate user provisioning
  • Leveraged ServiceNow for change management
  • Leveraged Quality Center to facilitate regression testing and traceability.

Confidential, Philadelphia, PA

Business Systems & Integration Manager

Responsibilities:

  • Lead and manage service delivery for Salesforce.com and CPQ. Act as one point of contact for CPQ and Salesforce Application Responsible for Client and Business Management Manage SLA and keep escalations to minimum Liaise with external system/vendors Partner with internal development, business, and deployment teams
  • Manage Projects to completion on time and on budget
  • Provide functional and technical expertise to plan, analyze, define and support the delivery of functional and technical capabilities for Salesforce.com.
  • Assist in impact assessment efforts and in producing and reviewing estimates for client work requests.
  • Establish governance model for global Salesforce implementation.

Confidential, Hunt Valley, MD

Technical Area Manager

Responsibilities:

  • Interact with internal users directly from CEO on down, building relationships and alignment of Salesforce programs and technology in accordance with stakeholder needs
  • Lead the Salesforce Steering Committee, a team of individuals that includes Team Leaders and VPs from each part of the organization
  • Prepare and present quarterly updates to the Board of Directors
  • Provide architectural direction for Salesforce solutions and programs
  • Design, manage and deliver the Salesforce roadmap as defined by the steering committee
  • Manage multiple project timelines across organizational IT landscape using Microsoft project
  • Work with internal departments to manage projects, design and implement approved changes
  • Configure native objects, custom objects, maintain and configure workflow rules, maintain validation rules, etc.
  • Ensure data integrity and data cleanliness using DemandTools, DupeBlocker and other tools
  • Ensure that Salesforce integration with legacy ERP systems (mainframe) is running and working correctly
  • Implement and develop new functionality including identifying and proposing system customizations and applications, gathering requirements, and developing solutions, configuring the org, and installing/configuration solutions found on the app exchange
  • Manage contract development resources writing Apex and Visualforce code, including budgeting and invoicing
  • Manage releases and other change requests as specified by company change management standards
  • Monitor usage and user adoption. Create and implement user adoption plan
  • Develop and maintain the internal Salesforce blog, user guides, knowledgebase, training materials, and other user focused materials related to Salesforce
  • Conduct lunch and learn, training and other awareness sessions
  • Increase Chatter adoption and monitor Chatter activities
  • Assist with customer relationship management activities including data-mining, report creation, and dashboard development and maintenance.
  • Manage the Salesforce role hierarchy, user setup, user profiles, sharing settings, and corresponding page layouts.
  • Write Apex and Visualforce code as needed.
  • I was solely responsible for managing projects moving the organization from Salesforce platform licenses to Salesforce Unlimited licenses, designing, implementing and deploying new standard functionality including Leads, Opportunities, and Cases.
  • We used the following add-ons with Salesforce.com: DupeBlocker, DemandTools, Jitterbit Integration Server, Jitterbit Data Loader, Configuro miniGrid, Marketo, InsideView, Apsona, Riptide Popup Alerts, and FormAssembly, etc.
  • Manage team of testers and business analysts
  • Introduce industry standard SWQA and BA techniques and software
  • Write and review requirements for testability, design use cases and scenarios for testing
  • Ensure traceability between requirements and testing artifacts
  • Plan and schedule test cycles for all websites, web applications, and SaaS applications and adhere to project schedules
  • Perform risk analysis for all releases in conjunction with development, senior management, and stakeholders
  • Architect test strategy, write test plans, test suites, test cases, etc., and ensure that test documentation is up to date
  • Conduct peer reviews of requirements and testing documentation with business analysts and testers
  • Write and maintain scripts/files in QTP, SQL, and XML to ensure test data is correctly configured to demonstrate functional requirements and use cases
  • Ensure adequate configuration and compatibility testing
  • Participate in the software development life cycle using Agile software development methodologies
  • Train SWRQA staff in standard procedures and technologies such as JAD, Agile Requirements Analysis, XML, cXML, SOA, partition classes, boundary analysis, SQL, etc.
  • Log defects and participate in defect resolution process during the project life cycle, and provide Software QA and requirement metrics for individual projects and historical comparison
  • Ensure Sarbanes-Oxley compliance, and administrate the change management workflow.

Confidential, Collegeville, PA

Team Leader

Responsibilities:

  • Project Management - I was directly responsible for managing global software development projects and the corresponding resources for those projects. I managed the WBS and timeline using Microsoft Project, estimated and planned timelines, managed risk factors, obtained status updates from project team members and resolved issues, provided updates to senior managers and business partners, and kept projects moving forward according to the projected timeline. Approximately 50% of my time was spent managing projects.
  • Quality Assurance - Directly responsible for writing test plans, generating and resetting test data via SQL and PL/SQL, as well as performing functional, performance, and regression testing on in-house and purchased software. I was also responsible for coordinating and conducting user acceptance testing with users on site, obtaining business sign off, and deploying accepted applications into the production environment.
  • Business Analysis - I was directly responsible for analyzing business requirements; writing functional and technical specifications, writing use cases. I held workshops with users to obtain detailed functional requirements, mapped processes using Visio, and generated user interface designs in Visio, Access (VBA), Excel (VBA), and Visual Basic. As the business analyst on one Lean Sigma project, my analysis and the subsequent solution netted GSK a savings of an estimated two FTEs per year.
  • Local support - Compound Management and Cheminformatics spanned five international sites and used approximately 30 applications in the production environment connecting to nine different Oracle 9i database servers and over 40 different schemas. My team provided high quality application support to users at the UP site, resolving critical support calls quickly. I also managed several RAD projects to automate low value added tasks for users, saving ¼ FTE in one case, and ½ FTE in another.
  • Global Support - As the leader of the global matrix team, I implemented a call tracking system in 2005, and developed new best practices for support processes that improved turn around times from an average of six months to six weeks for complex tasks. As support lead on development teams, I ensured that support resources required for software development projects were available from the matrix team and balanced work load to ensure that production support was not adversely impacted by project work.
  • Data analysis and data integrity - In addition to tracking and resolving daily support issues, I repaired data, generated on demand reports using SQL, and inserted data into Oracle databases for a variety of systems using SQL and PL/SQL. Generated Brio reports. Configured Spotfire DecisionSite queries and reports. Participated in multiple data warehouse projects.
  • Software evaluation and selection - I was directly responsible for conducting reviews of 3rd party software in conjunction with in-house software developers, end-users, and support personnel to ensure that GSK and Cheminformatics selected cutting edge tools that would meet business needs. We evaluated statistical software, scientific software, business intelligence tools, defect tracking tools, and other applications.

Confidential, West Point, PA

Senior Technical Writer

Responsibilities:

  • Participated in feature design and functionality teams to produce requirements and specifications for new features in Primavera's project management software suite. These teams consisted of individuals from GUI design, programming, testing, and technical writing.
  • Developed online help for Expedition 6.0. This large help system won a Merit award in the STC 1998 online publications competition.
  • Wrote the Expedition 6.0 Installation Guide. This new book for version 6.0 instructed users in installing the software in a variety of configurations. This book won an Excellence award in the STC 1998 technical publications competition.
  • Wrote one half of the Expedition 6.0 User's Guide. This book won an Excellence award in the STC 1998 technical publications competition.

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