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Technical Systems Trainer Resume

SUMMARY:

I am currently seeking a full - time Training Program Manager position

EXPERT LEVEL TRAINING & SOFTWARE KNOWLEDGE:

  • SAP Transportation Management
  • Interwoven DMS Legal 8.0 - 8.11
  • Adobe Photoshop CS5
  • VMware Workstation 5 Expert
  • ERM & Proprietary Applications
  • MS Office Advanced user
  • Sales Force Lightning CRM
  • Training Scheduling & Coordination
  • Training Strategies/Project Planning
  • SAP PTP Plan to Procure
  • TechSmith Camtasia Studio
  • Global Training Solutions
  • Articulate Training Development
  • Call center training, Team building
  • Professional Power Point developer
  • Adobe Premier Pro CS5
  • Best Authority 2.01
  • Lectora Training Development
  • Adobe Captivate 4.0
  • Soft Skills Training
  • LMS Systems Management
  • Training analysis & assessment
  • Adobe Sound Booth CS5
  • Training Needs Analysis
  • Remote Training (WebEx)
  • Photo and Video editing
  • DocX tools 6

PROFESSIONAL EXPERIENCE:

Technical Systems Trainer

Confidential

Responsibilities:

  • Create all forms of training content for a user base of 4000+ users
  • Work in collaboration with 9 other training professionals for all corporate training development and delivery needs
  • Travel across N. America to all of Lennar client satellite offices to train all division staff on all new training programs

Global Training Lead

Confidential

Responsibilities:

  • Develop a comprehensive training program for the entire firm
  • Participate in key leadership meetings with other department heads Confidential strategic global offices
  • Create and manage a detailed training matrix spreadsheet
  • Develop numerous project proposals and present them to key stakeholders on the project
  • Create a comprehensive training plan that would align the objectives of the firm with the capabilities of the software developers.
  • Develop new training content concept ideas that will help drive future training goals of the firm
  • Participate in project planning and execute on all approved project milestones
  • Develop a comprehensive training program for the entire firm using uPerform

Training Deployment Manager

Confidential, Downers Grove, IL

Responsibilities:

  • Conduct needs analysis for a 600+ user organization
  • SAP training for TM Transportation Management
  • PTP Plan to Procure
  • Meet regularly with key stakeholders on planning and implementation of training plans.
  • Manage a team of 4 staff developers through curriculum development and training deployment.
  • Responsible for all areas of the training team’s goals and objectives uPerform content development within SAP interface

Global deployment IT Training Shift Manager

Confidential

Responsibilities:

  • Travel worldwide to client locations to deliver various advanced proprietary software courses.
  • Provide post training on-site support to employees who completed the course.
  • Conducting daily training in an average classroom size of 15 students.
  • SAP training for TM Transportation Management
  • PTP Plan to Procure uPerform content development within SAP interface

National Mobility Applications Trainer

Confidential

Responsibilities:

  • Travel nationwide to field offices to deliver 7 proprietary mobile applications to all personnel.
  • Schedule employees for training with department managers
  • Schedule arrival of training team for each location
  • SAP training for TM Transportation Management
  • PTP Plan to Procure
  • Distribute mobile equipment and hardware to all trainees prior to training and support post training

Client Applications Deployment Trainer

Confidential

Responsibilities:

  • Travel worldwide to client locations to deliver various advanced proprietary software courses.
  • Provide post training on-site support to employees who completed the course.
  • SAP training for TM Transportation Management
  • PTP Plan to Procure
  • Communicate with local managers on training plans and follow up with post training measurements and testing
  • Conducting daily training in an average classroom size of 15 students.

Senior Technical Instructor

Confidential, Chicago, IL

Responsibilities:

  • Travel worldwide to other firm locations to deliver various advanced level legal software courses.
  • Aid in developing and customizing content for curricula
  • Conducting daily training in an average classroom size of 8 employees.

Global Corporate Training Manager

Confidential

Responsibilities:

  • Travel worldwide to client sites and rented training facilities to deliver various advanced level cell phone equipment training.
  • Conduct daily training in an average classroom size of 12 employees
  • Communicate with local managers on training plans and follow up with post training measurements and testing

Senior Technical Trainer

Confidential, Chicago, IL

Responsibilities:

  • Travel worldwide to client (legal & other) sites and deliver various WorkSite 8.0 & 8.1 ECMS systems training.
  • Conduct high level administration & systems engineer courses.
  • Conduct training in an average classroom size of 12 clients focusing on: strategy, architecture, best practices, standards, design, installation, configuration, administration, and support with SQL database administration.
  • Use of VMware Workstation and VMWare Player for all classroom systems
  • Prepare labs, presentations, quick reference guides and other training materials.
  • Develop high-end power point presentations that are course related or customized for a client.

Financial and Banking Systems Training Specialist/Coordinator

Confidential, Chicago, IL

Responsibilities:

  • Coordinate training classes and schedule trainers.
  • Conduct surveys, evaluations, print reports and perform follow up interviews with course attendants.
  • Recommend vendor software and schedule demonstrations for vendor presentations.
  • Setup weekly meetings with other technical departments within the base to share training strategies and edit software-training manuals with uPerform
  • Consult with all training staff, technicians, and department managers.
  • Aid the staff with technical questions as appropriate to training function. Provide support and assistance after training. Conduct training in an average classroom size of 13 employees.

Medical Software Application Trainer

Confidential

Responsibilities:

  • One year project that involved traveling throughout the United States to provide end user training for proprietary N. America programs that were designed for patient information management and registration initiation.
  • Met with other trainers within the company to share strategies on training effectiveness. Consulted and trained facility committee members, patient care technicians, regional directors and other administrative departments.
  • Aid the staff with technical questions as appropriate to training function. Provide support and assistance after training.
  • Conduct daily training in an average classroom size of 8 employees.

Legal Applications Training Coordinator

Confidential, Chicago, IL & New York

Responsibilities:

  • Demonstrated new training methods and objectives, teach advanced level proprietary software programs to all employees and attorneys of a large law firm based in Chicago.
  • Meet with other trainers within the firm to share strategies on training effectiveness.
  • Consult with computer committee members, attorneys, secretarial supervisors, other administrative departments, and applications groups as appropriate for the development of specific training courses.
  • Assist desktop support with technical escalations as appropriate to training function.
  • Provide support and assistance after training. Conduct training in an average classroom size of 10 employees.

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