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Salesforce Developer/admin Resume

Charlotte, NC

SUMMARY:

  • IT Professional with 7+ years of experience which includes 5 years of experience in Salesforce.com, Service cloud CRM Platform, SFDC Consultant and around 3 years of experience with Web technologies
  • Experience in Salesforce.com setup, configuration, customization, administration, data migration, and integration tools like Informatica
  • Experience in building Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, and Components
  • Created various web apps using the UI framework through Salesforce Lightening Components.
  • Handled various applications through Service Cloud integrations
  • Designed various custom applications with Lightening components using Apex and Java Scripts
  • Adept in various stages of SDLC (Software Development Life Cycle) including analysis, architecture design, developments, enhancements, testing. Deployments, web and portal based object oriented enterprise applications
  • Developed Apex classes, Apex Triggers, Visual Force (page, Component & Controllers) on Force.com platform to customize application according to the functional needs
  • Expertise in maintaining the functional areas of Apttus Data Model, Data Management, Contacts, Products, Price books, Leads, Campaigns, Opportunities, quotes, Activities, Dashboards and Reports
  • Expert in implementing Sharing rules, Permission sets, Field level securities, Profiles, roles and Resource monitoring.
  • Expertise in working with production environments like Salesforce.com Sandbox, Force.com IDE, SOQL, and SOSL.
  • Worked on Migration tools Force.com IDE, Eclipse and Change Sets and Installing Applications by using AppExchange

TECHNICAL SKILLS:

Salesforce Technologies: Workflows & Approvals, Apex Classes/Controllers, Apex Triggers, Visual force Pages/Components, Reports, Dashboards, SOQL, SOSL, Chatter, Custom Objects, Analytic Snapshots, Communities

Salesforce Tools: Force.com IDE, Data loader, Eclipse, Eclipse IDE plug - in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool

Languages: APEX, Java, C, C++, SQL

RDBMS: MySQL 5.1, Microsoft SQL Server 2000/2005/2008 , Oracle 8i/9i/10g/11g

Web Technologies: Java, JSP, Struts, JDBC, Web Services, XML, XSLT, JavaScript, Spring MVC, Struts, HTML, DHTML, XML, JavaScript

ETL/Integration Tools: Force.com Workbench, Heroku, Jitter bit AppForce.com Data Loader

Operating Systems: Windows NT/2000/XP/Vista/7, Windows Server 2000/2003/2008 , Linux, Unix

WORK EXPERIENCE:

Confidential, Charlotte, NC

Salesforce Developer/Admin

Responsibilities:

  • Created various profiles and configured the permissions based on the organizational hierarchy requirement.
  • Used data loaders for daily customer uploads and camping uploads.
  • Designed the Apex Classes, Triggers with single architecture model, Visualforce pages and Visualforce components.
  • Used SOAP UI for integrating with third party (ACM, Citrix and WebCSR).
  • Created the Visual Work flows for call center to (Alorica, Arvato .) for routing the cases to corresponding queues.
  • Developed the process builders for scheduling the batches.
  • Designed and developed Validation Rules to maintain data quantity and data consistency.
  • Created email templates and inbound emails using Visual force for the clients and customers, Developed Email listeners to process incoming emails.
  • Created custom objects, fields and edited page layouts for grouping and editing field properties
  • Created dependent Pick lists, Lookup Fields, Formula Fields and adding fields to Search layouts
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
  • Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.

Confidential, Atlanta, GA

Salesforce Developer/Admin

Responsibilities:

  • Played a major role in launching the Cummins Service System using Salesforce.
  • Implemented JIT (Just in Time Provisioning) for the entire application as Single Sign-on Module.
  • Designed the global Search Module for the regional Jobs Search with in the application.
  • Designed the Apex Classes, Triggers with single architecture model, Visualforce pages and Visualforce components.
  • Tested apps by appending multiple components to a Lightning Application thereby deployed
  • Applications from Sandbox to Production.
  • Used field level security along with page layouts in Lightning to manage access to certain fields.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Implemented configuration oriented designing as part of plug and play using custom settings& labels.
  • Implemented the Job Close Functionality through various validations, callouts and data exchange process through local services.
  • Been part of the Integrations (EDS, QSOL, SRT, INSITE, CPQ, CLM and Many more) integrating to CSS
  • (Cummins Service System) using REST and SOAP web services.
  • Ensured the quality and best coding practices to avoid governor limits & view State issue across the applications.
  • Incorporated the visual force pages to support Mobile, Desktop and Tablet view support of the CSS Application.
  • Designed and developed Validation Rules to maintain data quantity and data consistency
  • Developed Workflows and workflow actions to send emails, update fields and assign tasks.
  • Supported in onboarding new locations through Account Creations, Role mapping and group access across the world (Australia, Mexico & Canada).

Confidential, Phoenix, AZ

Salesforce Developer/Admin

Responsibilities:

  • Used the Apex scheduler to schedule timely data back up operations
  • Developed Triggers, Apex classes and visual force pages as per the needs of the application
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved with salesforce.com premier support and handled the support cases with the help of Salesforce.com support.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirement
  • Worked on salesforce communities with branding and Registrations.
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
  • Worked on Communities with Branding and Registration features.
  • Created custom objects, fields and edited page layouts for grouping and editing field properties
  • Created dependent Pick lists, Lookup Fields, Formula Fields and adding fields to Search layouts
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Designed and developed Validation Rules to maintain data quantity and data consistency
  • Developed Workflows and workflow actions to send emails, update fields and assign tasks
  • Created Approval processes and created Approval steps to email alerts and field updates.
  • Worked on Integrating and Developing components using custom settings.
  • Developed Triggers, Classes and Visual Force pages
  • Configured email alerts through Hierarchical levels based on the role of the customer.

Confidential, Richfield, MN

Salesforce Developer/Admin

Responsibilities:

  • Performed detailed analysis of business and technical requirements and developed the Apex classes using platform-based technologies like Visual force, Force.com IDE
  • Involved in coding for modules for all the Sub-Application of the CRM application, which involves extending existing SFDC standard components using Apex, Visual Force and other utilities
  • Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards
  • Implemented Web-to-lead to track and solve leads from the website
  • Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Designed, and developed the Custom objects, Validation rules, Page layouts, Custom Tabs, Components, Visual force Pages to suit to the needs of the application
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
  • Used the Lightening Components using apex code in apps while retrieving data from servers over visual force pages.
  • Worked as Lead Service cloud functionalities to handling Customer services
  • Worked on Custom Settings in Apex and Field Sets in Visualforce Pages.
  • Involved in Deployment by using Change Sets and Force.com IDE tool
  • Worked on creating Apex Triggers, Apex Classes, and Visualforce Pages to get custom logic.
  • Installing Applications by using AppExchange.
  • Implemented Field Level security for sensitive data holder fields
  • Written Apex REST web service classes for inbound calls to salesforce from external applications; developed apex HTTP callout and generated Apex classes to invoke external application from salesforce to retrieve data and render in sales force UI.
  • Worked on Data.com for populating lead information into Salesforce.com by using REST API
  • Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
  • Developed and configured various Reports for different user profiles based on the need in the organization
  • Created email templates and inbound emails using Visual force for the clients and customers, Developed Email listeners to process incoming emails.
  • Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
  • Worked on writing Test Classes for Apex Triggers, Apex classes and Controllers.
  • Worked on Schedule Apex Class and Batch Apex Class.
  • Used Heroku integrate with Sales force
  • Used the sandbox for testing and migrated the code to the deployment instance after testing
  • Participated in the sessions provided by the Salesforce team and support end users.

Confidential, Phoenix, AZ

Salesforce Developer/Admin

Responsibilities:

  • Performed the role Salesforce Developer and Admin in the organization
  • Implemented the requirements on salesforce.com platform and Force.com IDE plug-in using Eclipse
  • Developed Triggers, Apex classes and visual force pages as per the needs of the application
  • Used the Apex scheduler to schedule timely data back up operations
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved with salesforce.com premier support and handled the support cases with the help of Salesforce.com support.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirement
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
  • Created custom objects, fields and edited page layouts for grouping and editing field properties
  • Created dependent Pick lists, Lookup Fields, Formula Fields and adding fields to Search layouts
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Designed and developed Validation Rules to maintain data quantity and data consistency
  • Developed Workflows and workflow actions to send emails, update fields and assign tasks
  • Created Approval processes and created Approval steps to email alerts and field updates.
  • Created email templates and inbound emails using Visual force for the clients and customers.
  • Written Apex SOAP and REST web service classes and provide WSDL and Endpoint URI for the external consumer applications to consume salesforce and insert data.
  • Integrated the Rest Web Services API for extracting the data from external systems to display in the pages of salesforce.com
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Worked on Apex Triggers and Apex Classes to achieve business requirement.
  • Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans
  • In charge of conducting the UAT with the Business users and QA with QA Team.
  • Providing Test cases to QA and UAT.
  • Participated in Change Management Process. Creating Pipeline document, attended go no-go meetings.
  • Release coordination and making sure changes to production are migrated without issues.

Confidential, Nashville, TN

Salesforce Developer/Admin

Responsibilities:

  • Performed the role of Salesforce.com Administrator in the organization.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
  • Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
  • Maintained language settings and advanced currency management.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Used field level security along with page layouts to manage access to certain fields.
  • Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
  • Developed a web-to-lead functionality to Companies website which directs leads to Salesforce CRM.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
  • Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
  • Performed troubleshooting of user accounts using Login access.

Confidential

Programmer Analyst

Responsibilities:

  • Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
  • Responsible for Coding using JSP, Java Servlets and XML.
  • Implemented Model View Control (MVC) architecture using Struts Framework.
  • Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model component
  • Implemented design patterns like session facade, business delegate, value object pattern and Data access objects
  • Developed web interface using Servlets, XSLT and JavaScript and desktop application using Swing
  • Used XSLT for transforming the XML content into HTML
  • Developed a webservice which will retrieve the details from the Database
  • Writing procedures and Packages for Report Generation using Oracle as Database.
  • Writing code for printing of Report pages in HTML format and Microsoft Excel files.

Environment: Java, JSP, Struts, JDBC, Web Services, XML, XSLT, JavaScript, Oracle 9i, ANT, Windows

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