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Salesforce Administrator/developer Resume

SUMMARY:

  • 5+ years of professional work experience across multiple functions in the IT industry with 3+ years of Salesforce CRM experience which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of Projects in SalesForce.com.
  • Have good knowledge about Java Concepts.
  • Detail - oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hand-on leader with exceptional presentation and client/customer relation skills.
  • A very good team player with the ability to work independently, a competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.

WORK EXPERIENCE:

Salesforce Administrator/Developer

Confidential

Responsibilities:

  • Involved in full SFDC implementation for Confidential . Involved in Data Migration from Legacy SLX CRM to salesforce.
  • Responsible for integrating Marketo with Salesforce. Providing Marketo support for Marketing users.
  • Daily administration of managing 200+ sales and marketing users - New user creation, profile and role assignment, assigning license to 3rd party applications.
  • Daily production support - through internal ticketing system
  • Managing Salesforce team - responsible for Junior Salesforce Admin and 3 Marketing users to manage salesforce and other 3rd party applications.
  • Interacting and reporting to company CEO and Marketing SME on getting new requirement daily.
  • Responsible for integrating third party application - Inside Sales (Power Dialer, Vision, Power Standings), and providing on-boarding for sales users.
  • Responsible for integrating AI application - Conversica to automate sales process.
  • Integrated Other 3rd Party application’s - LinkedIn Sales Navigator, Zoominfo.
  • Integrated 3rd party application Ring Lead DMS and Unique Entry for data cleansing, data deduplication and Normalization.
  • Created APEX Triggers on Account, Lead, Task objects extensively based on Balboa’s sales process requirement.
  • Worked on Salesforce Event Monitoring application/FairWarning to track forensic user activity on salesforce application
  • Created Visual force pages, custom report types, report scheduling, sites.com, web to lead, Email to Salesforce, Salesforce - Outlook Integration
  • Created Recruiting salesforce application to receive job application from different job portals directly into salesforce. Provided salesforce support for recruiting users.
  • Created Workflows, Process Builder and Flows
  • Created extensive reports and dashboards for company’s CEO and President to track sales activities

Salesforce Administrator

Confidential, El Segundo, CA

Responsibilities:

  • Salesforce Administrator for a 700+ user platform
  • Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
  • Worked in agile environment, as of solving the issues within deadlines.
  • Developed and deployed workflows and approval processes for opportunities
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
  • Fixing defects raised by QA team, production defect raised by users.

Freelance Salesforce Administrator/Developer

Confidential

Responsibilities:

  • Worked on creating Visualforce page for the Managers and Sales Person to know their Target Sales versus Actual Sales on various products every month/year using APEX Code.
  • Created Reports and Dashboards as per the customer requirements.
  • Worked on Data Migration from VTiger CRM to Salesforce.

Freelance Salesforce Administrator

Confidential

Responsibilities:

  • Worked with functional leads/VP to transform and develop new requirements into Design and implementation.
  • Designed, developed and deployed custom objects, page layouts to suit the needs of the application.
  • Customized the dashboards to the track usage for productivity and performance of Business centers and their sales teams.
  • Experienced in data migration using Salesforce data loader.
  • Created various profiles and configured the permissions based on the Organizational hierarchy requirements.
  • Designed and developed workflow rules, validation rules, and customizations within salesforce.
  • Extended native SFDC reports to leverage custom fields to create meaningful Reports and dashboards.

Salesforce Admin/Developer Trainee

Confidential

Responsibilities:

  • Created Reports and Dashboards as per the customer requirements.
  • Designed various Custom Objects, Tabs, Entity-Relationship data model, Validation Rules on the Objects, Components and Visualforce Pages.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Utilized Apex Classes, Controller and Apex Triggers for various functional needs in the application.
  • Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts.
  • Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, layouts, record types and validation rules.
  • Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
  • Created Workflows and Approval processes and developed validation rules.
  • Imported accounts and contacts data through Import Wizard.

Quality Assurance Analyst

Confidential

Responsibilities:

  • To resolve module-based queries from the development and testing team
  • Collect requirements from other users
  • Developer usage scenarios and use cases
  • Develop test cases from usage scenarios
  • Provide test data sets
  • Write portions of the user manuals and help text
  • Prepare materials for tutorials
  • Evaluate the impact of proposed requirements changes on users and business processes
  • Participate in making change decisions

Java Developer

Confidential

Responsibilities:

  • Understanding of the requirements given by customer.
  • Understanding the Coolgen Pseudo code.
  • Implemented with MVC Architecture using A-Series Framework.
  • Developed Web-Tier Action Classes, JSP's, Business Logic Classes to Perform MLI linking with themainframe systems.
  • Involved in the design of the presentation layer using JSP, JavaScript, CSS and HTML.
  • Involved in SIT & UAT support of the Project.

Confidential

Software Engineer

Responsibilities:

  • Understanding of the requirements given by customer.
  • Implemented with MVC Architecture using A-Series Framework.
  • Involved in the design of the presentation layer using JSP, JavaScript, CSS and HTML.

Software Engineer

Confidential

Responsibilities:

  • Involved in Client interaction to create BRD
  • Project Coordination
  • Module development
  • Written Developer Test Cases
  • Done code Reviews.
  • Done Unit Testing, Functional Testing and Integration Testing.

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