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Salesforce Developer/admin Resume

Raleigh, NC

PROFESSIONAL SUMMARY:

  • Over 4+ years of experience in IT industry in Salesforce Customization, Security Access, creating profiles, roles, users, page layouts, and email services.
  • Experienced in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
  • Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
  • Experience in development, configuration, Implementation, and Support of sales force CRM, and Sales Force applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
  • Experience working with salesforce1 mobile application development and customizations.
  • Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S - Controls, Visual Force Pages, and Apex classes
  • Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Salesforce App Exchange and JAVA and C# on demand.
  • Hands on experience implementing Role Hierarchies and Sharing Rules for system security design.
  • Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
  • Well versed with current releases of salesforce and hands on experience in new features such as lightening and Communities.
  • Experience in Standard and Custom Controllers in Visual Force for development of custom visual force pages and components as required by business requirements.
  • Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete.
  • Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
  • Experience in migrating data from various systems into Salesforce CRM using Data ETL tools - Informatica on Demand, Cast Iron, and Data Loader.
  • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center.
  • Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
  • Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
  • Worked in all stages of Software Development Life Cycle (SDLC).
  • Interacted with Customers for requirements elicitation and created BRD for Salesforce.com implementations.
  • Trained staff and executives to use the Salesforce application system.
  • Proficiency in in developing Web based applications using C++, C#, Java, Java Script, .NET, XML, HTML, Microsoft Visual Studio, IIS Web Server, PHP, UNIX and PERL.
  • Expertise in Object Oriented Programming involving Analysis and Design and Development of web-based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.

TECHNICAL SKILLS:

Salesforce Technologies: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production)

Other Programming Languages: Java, JavaScript, HTML, XML, DHTML, C, C++, C#

Databases: MS SQL Server 2000/2005/2008/2014 , PL/SQL, RDBMS, Oracle 8i/9i/10g, DB2, MS Access, and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Salesforce Developer/Admin

Responsibilities:

  • Worked in Coordination with Business Analyst gathering requirements and providing the solution effectively.
  • Developing and Designing custom user-interface using Visual force pages along with HTML, CSS, JavaScript and writing custom classes to support these pages in Salesforce.
  • Created Customer Portal and Communities so that Customers can register and manage their Accounts.
  • Experienced in handling help desk tickets for all types of salesforce.com and Integration requests.
  • Working on Opportunity, Lead, Products, Quotes, Accounts, Cases objects with business for Sale stool and Marketing.
  • Experienced with Data loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma-separated values (CSV), implanted Automation of their loads.
  • Designed and developed Apex Classes, Controller Classes, and Apex Triggers for functional needs in the application.
  • Implementing Email to Case for Customer Service.
  • Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
  • Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
  • Creating and managing custom fields, page layouts, Visual Force pages, triggers, search layouts, record types, workflows, approval processes and validation rules
  • Performing development, customization, and administration on the Salesforce.com CRM application for mapping it to the existing business process
  • Manage the software testing process, creating test classes to achieve the desired test coverage for migration of code.
  • Experience in using Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.
  • Experienced in SFDC configuration.

Confidential, Washington, DC

Salesforce Developer/Admin

Responsibilities:

  • Gather and documented enhancement business requirements, created and maintained functional and technical design and specifications, architecture design.
  • Performed and documented unit testing and support User Acceptance testing.
  • Provided initial diagnosis and triage of Salesforce issues.
  • Performed and documented system and regression testing in support of hot fixes, minor enhancements, and defects.
  • Documented system and business processes to guide support team.
  • Supported the resolution lifecycle of all Levels of tickets (Severity 1 & 2) in Salesforce Application and provided resolutions as per SLA’s.
  • Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
  • Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
  • Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
  • Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Answer to functional questions relating to the application and transactions
  • Provided support for various customized integrations (informatica, hybris, mule) to Salesforce.
  • Support provision of weekly reports and updates for business prioritization of backlog work.
  • Update all relevant documentation related to incident and enhancement efforts
  • On-call support to Salesforce application 7 days/week 24 hours
  • Working in Agile Methodology, planned all the activities to meet the sprint requirements with 99% Success rate.
  • Supported alignment with current Confidential ’ support governance model, release management and enhancement processes as well current metrics and SLAs.
  • Provided ongoing salesforce.com maintenance and administration services including periodic data purging, custom objects, workflow.

Confidential, Minneapolis, MN

Salesforce Developer/Admin

Responsibilities:

  • Worked as team member and performed the roles of Salesforce Developer/Admin in the organization.
  • Interacted with Business Stakeholders to gather the requirements and Implement these requirements on Force.com Platform.
  • Designed, implemented the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts, communities, chatter to suit the needs of the Application.
  • Worked on creating the users and assigning the roles, profiles for different users in the organization.
  • Created Object and Field level security to hide the critical information on the profile users.
  • Created Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
  • Developed the application interface using Visual Force Pages and Apex.
  • Designed and developed Apex Classes, Controller Classes, and Apex Triggers for functional needs in the application.
  • Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
  • Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
  • Used Organization security, Network-based security and Session security to implement platform security.
  • Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
  • Created custom reports and dashboards for analyzing the information provided by the user.
  • Responsible for managing Profiles, roles, public groups, queues, Permission sets, Sharing settings.
  • Migrated data from csv files to SFDC using data loader.
  • Used SOQL and SOSL within Governor Limits for data manipulation needs of the application using the platform database objects.

Confidential

Technical Analyst - Salesforce Administration Support

Responsibilities:

  • Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules and dependent picklists.
  • Design and implement Accounts, Contacts, Leads, Campaigns and Cases.
  • Create Workflows, Email alerts and Field updates as required.
  • Implement Data segregation through Record Types and Field level security.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Worked with SSO, SAML2.0 to enable the user to login to various applications simultaneously.
  • Worked on SOAP and REST API web service calls.
  • Performed Event Monitoring to keep track of events.
  • Created Lookup and Master Detail relationships between the objects.
  • Audited, uncovered and resolved data integrity issues with legacy systems.
  • Complete bulk import of data from legacy System to Salesforce. Analyzing the data and making necessary changes.
  • Worked on Sales Cloud and Service Cloud.
  • Made thorough testing of requirements before deploying to production.
  • Setup Trusted IP ranges for the organization.
  • Created custom Reports and Dashboards for Sales agents.
  • Batch reassignment of accounts and opportunities based on organizational changes.
  • Analyzing the current requirement process, identifying problems and making recommendations to improve the process. Interact with Business users and gather high Level business requirements.
  • Created templates, approval processes, approval page layouts and defined the approval actions on them to automate the processes.
  • Created users, profiles, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access for different users.
  • Setup Session security setting to restrict access of some functionality based on user’s level of security.
  • Hosting daily status meeting with the client manager and business users to provide the progress of the project, coordinating reviews and take necessary sign-offs.
  • Managing dependencies, risks and planning for contingencies to ensure minimal effect on deliverables.
  • Create Functional Specification document and Low-level design document.
  • Writing progress reports & presenting them to directors.
  • Prepared materials for business use.

Confidential

Jr Salesforce Administrator

Responsibilities:

  • Created custom objects, validation rules, Workflow Rules, Auto-Response Rules, Page layouts to suit the needs of the application.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects.
  • Customized tabs that worked with various standard objects like Accounts, Contacts, Leads, Campaigns, and Cases.
  • Developed workflow rules for various tasks and Email alerts as per the requirements.
  • Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
  • Created profiles and implemented Object and field level security to hide critical information.
  • Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
  • Proven analytical reasoning skills, which helped in understanding management and user needs, and being able to efficiently provide adequate solution

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