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Business Manager - Full Stack Product Owner Resume

Allen, TX

SUMMARY:

  • Day to day business not limited to relationship management but issue resolution with best in class technical proficiency. Upselling new functionality and managing projects to enhance business operations.
  • Extensive experience in project discovery, solutions, scoping, and project management.
  • DOM, store technology, and store ops SME: POS, Endless Isle, Click & Collect, multi - DC, popup DC, ship from store, order routing, and carrier integration
  • Go to contact for SIDs. Scoping and executing new integration projects for Uniqlo. Integration documents change controller.

WORK EXPERIENCE:

Confidential, ALLEN, TX

Business Manager - Full Stack Product Owner

Confidential

IT Support / IT Account Manager

Responsibilities:

  • Partnered with two PFS executives to join portfolio wide discovery sessions with new vendors: Kibo, Order Dynamics, Afterpay, and Narvar.
  • Relationship point contact for Kibo and Order Dynamics (strategic OMS / omnichannel partners).
  • Managed client message delivery via QBRs, conference calls, emails, ticketing systems: JIRA, kayako fusion, and salesforce ticketing
  • Fulfill from endless isle, Gift Cards, Apparel alterations, FedEx HAL, Apple Pay, Afterpay, Narvar, and email migrations.
  • Updated ~ 40 Confidential system integration diagrams. Led team validation across departments.
  • Expert is industry standard integration methods: APIs, XML, AS2, SFTP, and EDI. Expert in Sterling B2B integrator.
  • Implemented Order Dynamics Distributed Order Management System and Store Fulfillment Platform.

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