- Day to day business not limited to relationship management but issue resolution with best in class technical proficiency. Upselling new functionality and managing projects to enhance business operations.
- Extensive experience in project discovery, solutions, scoping, and project management.
- DOM, store technology, and store ops SME: POS, Endless Isle, Click & Collect, multi - DC, popup DC, ship from store, order routing, and carrier integration
- Go to contact for SIDs. Scoping and executing new integration projects for Uniqlo. Integration documents change controller.
Confidential, ALLEN, TX
Business Manager - Full Stack Product Owner
IT Support / IT Account Manager
- Partnered with two PFS executives to join portfolio wide discovery sessions with new vendors: Kibo, Order Dynamics, Afterpay, and Narvar.
- Relationship point contact for Kibo and Order Dynamics (strategic OMS / omnichannel partners).
- Managed client message delivery via QBRs, conference calls, emails, ticketing systems: JIRA, kayako fusion, and salesforce ticketing
- Fulfill from endless isle, Gift Cards, Apparel alterations, FedEx HAL, Apple Pay, Afterpay, Narvar, and email migrations.
- Updated ~ 40 Confidential system integration diagrams. Led team validation across departments.
- Expert is industry standard integration methods: APIs, XML, AS2, SFTP, and EDI. Expert in Sterling B2B integrator.
- Implemented Order Dynamics Distributed Order Management System and Store Fulfillment Platform.