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Salesforce Admin/developer Resume

NY

SUMMARY:

  • Certified Salesforce Developer/Administrator with 9+ years of IT Involvement and 4+ years in salesforce Admin/Developer, Experience in enhancing Service Cloud, Sales Cloud, Community Cloud functionality as well as performing administrative tasks. Application Plan, Customization, Development, Advancement, Support of Salesforce.com CRM.
  • Expertise in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
  • Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
  • Proficient knowledge of Governor limits.
  • Experienced in optimization of existing code in according to the governor limits according to version change control procedures.
  • Software Development Cycle Testing Methodology Database Design Scripting Languages Data Migration Application Setup Campaign Management Component Development Wizard Visual Force Workflow and Approvals Sandbox Salesforce Platform Account Management Informatica Sales Lead Management Application Setup
  • Experience in using third party tools in Salesforce.com AppExchange .
  • Worked on Eclipse IDE with Force.com Plug - in for writing business logic in Apex programming language.
  • Expertise in Force.com technology stack: APEX, Visualforce, SOQL, SOSL .
  • Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud ), Communities, Sites and Force.com platform.
  • Worked on the various concepts of custom objects, custom fields, rolebased page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
  • Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
  • Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
  • Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
  • Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs,Reports and various other components as per the client and application requirements.
  • Administration, Configuration, Implementation multiple applications experience on Salesforce.com CRM.
  • Implemented security and sharing rules at object, field, and record level for different customers at different levels of organization.
  • Advance knowledge of Software Development Life Cycle (SDLC ) and Software testing methodology.
  • Experience in implementing Web-to-Case, Email-to-Case to generate cases based on Case objects.
  • Designed junction objects and implemented various advanced fields like Field Dependencies, Validation Rules, Work Flows, Pick list, Custom Formula Fields, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Implemented both Lightning Components and Mobile Development.
  • Experience in implementing design pattern methodologies and promoting standard operating procedures(SOP).
  • Experience in scripting languages like XML, HTML and Java Script.
  • Experience in Database Design, writing stored procedures data migration scripts, functions, triggers, DDL, DMLSQL queries.
  • Ability to quickly master new software and apply its full range of capabilities.
  • Self-motivated, Hardworking and sincere towards goal.

TECHNICAL SKILLS:

Sales Force Technologies: Sales force CRM, Sales force SFA, APEX Language, Lightning Component, S - Controls, APEX Web Services, Dashboards, Workflow & Approvals Classes, Triggers, SOQL, SOSL, Visual force (Pages, Components and Controllers), APEX Data Loader, Analytic Snapshots, Custom Objects.

Sales Force Tools: Force.com Importer, Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Migration.

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Standard operating procedures, Reports, Custom objects, Custom labels & tabs, Email Services, APEX Exchange Package & Custom Application, Sandbox data loading, Role Hierarchy, Dashboards, Security controls.

Programming Languages: APEX, Java J2EE, C, C++, J2SE

Web Development Technologies: Web Services, XML, HTML, DHTML, CSS, JavaScript, AJAX

Database Servers: Oracle 10g/11g/12c, PL/SQL, MS Access, My SQL

Operating Systems: Windows Vista/7/8/RT/10, Linux, UNIX

Software Development Methodologies: Agile, Scrum, MVC, SDLC

IDE: Eclipse 3.x, My Eclipse, Data loader, Force.com IDE

PROFESSIONAL EXPERIENCE:

Confidential, NY

Salesforce Admin/Developer

Responsibilities:

  • Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
  • Worked with Lightning Design System , Lightning App Builder , Lightning Component Framework, Lightning customizations , Lightning CSS framework .
  • Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
  • Implemented communities and built external pages.
  • Security for community portal so users could only see reports and dashboards assigned to them as well as data security access
  • Used Lightning components available for drag and drop in the Lightning Components pane in Community Builder and also had to create a custom theme styles from lightning design. system layout to transform the appearance and overall structure of the pages in the Customer Service.
  • Developed custom solutions and interfaces leveraging the CRM/Salesforce platform.
  • Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
  • Used Salesforce Lightning App Builder to create a custom application using components built with the Lightning Component Framework.
  • Experience in using Salesforce Lightning UI. Created Lightning Apps combining Lightning
  • Design System, Lightning App Builder and Lightning Component features
  • Created Workflow rules, Approval process on various objects to automate actions Email Alert, Field Update, Creating a task, outbound messaging and time-dependent actions.
  • Created custom pipeline report and other reports for different business users using tabular, summary and matrix reports and dashboards.
  • Written SOQL, SOSL queries in Apex triggers and controllers , used Salesforce workbench to generate queries.
  • Used Data Loader for insert, update and bulk import or export of data from Salesforce.com. Extract, and load data from comma separated values (CSV) files
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Developed apex custom and extension controller classes for actions defined in Visual force pages.

Environment: Force.com, community cloud, Lightning, Apex, Triggers, Visual force pages, Apex Data Loader Tool, Git Hub, IntelliJ, Eclipse

Confidential, St.louis, MO

Salesforce Admin/Developer

Responsibilities:

  • Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
  • Worked with Lightning Design System , Lightning App Builder , Lightning Component Framework, Lightning customizations, Lightning CSS framework .
  • Used Lightning components available for drag and drop in the Lightning Components also had to create a custom theme styles from lightning design system layout to transform the appearance and overall structure of the pages in the Customer Service.
  • Developed custom solutions and interfaces leveraging the CRM/Salesforce platform .
  • Experience in creating and maintaining Automations Data Extensions and connector data transfer processes in Service Cloud .
  • Worked on Salesforce Lightning Components for building customized components replacing the existing ones
  • Used Salesforce Lightning App Builder to create a custom application using components built with the Lightning Component Framework
  • Experience in using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
  • Created Workflow rules, Approval process on various objects to automate actions Email Alert , Field Update, Creating a task, outbound messaging and time-dependent actions.
  • Created custom pipeline report and other reports for different business users using tabular, summary and matrix reports and dashboards.
  • Worked on Account & Contact, Opportunity , ManagementTerritory Management, Security, Roles Hierarchy.
  • Tested End-to-end Integration between Salesforce and Siebel.
  • Tested SFDC Leads, Campaigns, Accounts, Opportunities.
  • Planned and Performed detailed integration testing between Salesforce to other Domains like Oracle, MDM, SAP, TruComp, Eloqua, eBI etc.
  • Experience with exclusive focus on CRM-Sales & Marketing Applications and Sales Force Automation (SFA)
  • Tested SFDC custom objects, custom fields, Pick list, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs and custom reports,
  • Participated in various meetings and addressed Enhancements and Modification Request issues.
  • Implemented mass data loads and pre-deployment testing.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Customized page layouts , search layouts to organize fields, custom links , related lists, and other components on record pages.
  • Developed various Custom Reports and deployed them for different business user levels.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Written SOQL, SOSL queries in Apex triggers and controllers, used Salesforce workbench to generate queries.
  • Used change sets for deployment.
  • Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
  • Developed apex custom and extension controller classes for actions defined in Visualforce pages.
  • Validate new enhancements or releases in a production environment.

Environment: Force.com, service cloud, Lightning, Apex, Triggers, Visual force pages.

Confidential

Software Programmer

Responsibilities:

  • Analyzed data and involved in creating reports using SQL queries for all issued Action items.
  • Prepared UML artifacts viz. Use Cases, Activity Diagrams, recommended by RUP (Rational Unified Process) for Requirements.
  • Developed Web components using Servlets, JSPs, tag Libraries, XML, XSL, Tiles Framework, Struts and UML.
  • Used Eclipse as an IDE and Apache Tomcat as an application Server.
  • Involved in Testing and debugging the project for proper functionality and documenting modules.
  • Used AJAX in one of the modules to do asynchronous changes to the pages.
  • Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
  • Developed Client request validations and processing using JavaScript.
  • Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
  • Used JNDI realms to authenticate users in a web application.
  • Developed Session and Entity Beans to implement business functionality.
  • Worked on XML conversions and Validations.
  • Worked on CSS (Cascading Style Sheets).
  • Involved in all phases of testing (Unit, Integration and System ).
  • Prepared the User’s Manual and organized cross training of team members and users to become more responsive.

Environment : Java, Servlets, HTML, CSS, JQuery, JavaScript, XML, UML, MS SQL, JDBC.

Confidential

Software Engineer

Responsibilities:

  • Developed use cases, class diagrams and sequence diagrams using UML .
  • Developed the application as per the requirements and business rules.
  • Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.
  • Responsible for developing the Registration modules of the wholesale application.
  • Utilized the various J2ee Design patterns to develop the Business modules based on the required Functionality.
  • Responsible for developing the application level flow by utilizing Java, JSP and Struts .
  • Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
  • Used java Script front end Validations.
  • Developed Session beans and entity Beans representing business logic abstractions.
  • Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
  • Communicating across the team about the processes, goals, guidelines and delivery of items.
  • Maintained and debugged the production application.

Environment : Java, JSP, Oracle 8i, Servlets, Apache Tomcat, Java Beans, JDBC, Java Script, HTML, UML and Dream weaver.

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