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Customer Engineer Resume

Southfield, MI

SUMMARY:

Experienced Project Manager and UC Engineer offering 9 years of success leading all phases of Cisco LAN and Unified Communications implementations. As Project Manager; plan, manage, budget and report on multimillion - dollar projects as a supplier. Align targeted project milestones and business technology goals. As UC Engineer; plan, design, provide proof of concept, and implement Cisco LAN and Unified Communication solutions. Provide ongoing systems support and solutions recommendations based on business technology goals.

SKILLS SUMMARY:

  • Plan customer integrations, migrations, and green-site implementations
  • Document and report project milestones, status, and requirements
  • Ability to lead large implementation teams
  • Known for high-quality deliverables that meet project timeline and budgetary targets
  • Provide project close documentation and next step consultation
  • Cisco Unified Communications design and implementation solutions including:
  • CUCM (Cisco Unified CallManager) and CME (CallManager Express)
  • CUC (Unity Connection) and CUE (Unity Express)
  • UCCX (Unified Contact Center Express)
  • Cisco IM & Presence
  • Voice and analog gateway configuration and implementation
  • CUBE, MGCP, H323, and SIP Trunks
  • Analog voice gateways
  • PRI, T1, and E1 voice circuits
  • Legacy systems analysis
  • Pre-implementation site survey and documentation
  • Day 1 solutions testing and verification
  • Day 2 customer support and ongoing solutions recommendation consultation
  • Customer training and acceptance
  • Project planning, bill-of-materials, and pre-sale efforts
  • Providing project status updates and milestones

CAREER PROGRESSION:

Confidential, Southfield, MI

Customer Engineer

Responsibilities:

  • As a team-member within network operations department, my daily tasks involved responding to network break/fix incidents, installations, and maintenance in a multitude of environments from data-center to manufacturing floor.
  • Customers Engineers were also responsible for new and refreshed network implementations.

Confidential, Dearborn, MI

Cisco Voice/Network Engineer

Responsibilities:

  • Over the next year, I trained and developed the new network operations Day 1 support and break/fix team.
  • Confidential then chose to move me to their corporate headquarters where I was assigned special projects and trained under senior engineers. Soon after, I began managing my own IP-Telephony unit designing and delivering projects.
  • I was promoted to Confidential ’s IP-Telephony department manager.
  • As the department manager, I have worked with my team members to develop ID & Assess documentation, an IP-Telephony SharePoint collaboration site and training materials.
  • My team was assigned a 7-year Enterprise wide Cisco IP-Telephony migration which was successfully completed in 2016. This migration detailed migrating the customer from legacy analog PBX to Cisco CallManager and Unity solution.
  • Unfortunately, there was little to no documentation on the existing telephony infrastructure. My solution was to divide the implementation/migration into three phases.

LAN / Voice Planner

Confidential, Dearborn, MI

Responsibilities:

  • Responsible for designing, providing proof of concept, implementing, and documenting Confidential ’s local area and wireless networks.
  • Review current network infrastructure
  • Design new infrastructure based on end-user requirements and technology goals
  • Obtain supplier quotes for project related services
  • Create bill-of-materials and work with purchasing to ensure PO’s are sent to the supplier
  • Schedule required support services and verify completion
  • Schedule network change controls, design, and change implementation reviews

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