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Lead Consultant Resume

SUMMARY:

  • A proven Senior User Experience Designer with 20+ years project - level experience, leading the User Experience design and overseeing development of associated User Experience deliverables for project initiatives in Finance & Banking, Insurance, Logistics, Healthcare, Pharmaceutical, Information Technology, Mobile, Media and Retail industries.
  • Proven results in designing solutions based on contextual inquiry, interviews, persona development and the data analysis performed.
  • Having wide multi-disciplinary skills with a deep understanding of customer experience, marketing and communications, Confidential has played multiple roles as an individual contributor as UX /UI designer, Visual Designer and UX researcher, as well as UX lead roles.
  • Confidential has played pivotal roles in project management, in design conceptualization and execution, as well as in conducting business needs analysis and solutions delivery in both waterfall and Agile environments. She has worked on complex issues where analysis of situations or data requires an in-depth evaluation of competition, market drivers and systems, exercising judgment in selecting methods and techniques for obtaining results.
  • Having significant experience mentoring staff in all areas of user experiences, she has over the course of her career led teams of user experience professionals, visual designers and front-end prototyping specialists guiding in the design strategy and solutions in developing enterprise applications and web portals, with a track record of delivering quality work.

SKILLS:

  • Requirements analysis and specification documentations, use case development
  • Collaboration with business analysts and business stakeholders
  • User Experience Consulting & Design
  • User research - User study, Contextual enquiry, User Interview and Focus Group discussions, Persona & Scenario development. Identify and develop effective research methods and approaches that best meet needs in partnership with product, design and engineering teams
  • Facilitate workshops and conduct user testing.
  • Analyze data and findings, developing insights, outputs and concepts
  • Study current system and provide recommendation on opportunities for UI optimization validated and signed-off through Business workshops
  • Gather market research and industry patterns to help inform/inspire design
  • Interaction Design modeling
  • UX Project Management, project planning and scoping, design execution and delivery, resource management and scheduling; project tracking & reporting
  • Identify and develop effective research methods and approaches that best meet needs in partnership with product, design and engineering teams
  • Facilitate workshops and conduct user testing.
  • Analyze data and findings, developing insights, outputs and concepts
  • Study current system and provide recommendation on opportunities for UI optimization validated and signed-off through Business workshops
  • Gather market research and industry patterns to help inform/inspire design
  • Design and documentation of project specifications through all development phases, including Creative Briefs, Flow diagrams, Info. Architecture, Wireframes, Prototypes, UI style guides, and UI and Functional Specifications

WEB TOOLS, TECHNOLOGIES:

  • Axure RP Pro, iRise, InVision, Sketch, Adobe XD, Visio, Balsamiq, InDesign and Adobe Creative Suite. A good understanding of data visualization using Tableau
  • HTML, JavaScript, CSS, jQuery, Angular

WORK EXPERIENCE:

Confidential

Lead Consultant

Responsibilities:

  • Managed the assigned Confidential project teams in the U.S. and in India in coordination with the information technology counterparts in India, leading project-level experience design strategy, overseeing design and development of essential user interfaces designs and components, collaborating with client, business analysts, engineering and digital strategy teams on several projects to ensure compliance with the functional specifications, as well to ensure business goals and user needs are met
  • Guiding professionals comprising the design team (which requires onsite and offshore project management functions), planning and executing customized design deliverables, knowledge transfer and overseeing user testing to ensure customer satisfaction), serving as an escalation to resolve technical issues, and setting goals and providing performance feedback for team members
  • Responsibilities also included handling key managerial issues such as project prioritization, changes to engagement scope, and tracking the project actuals, and reviewing the projects’ performance to ensure the attainment of the business objectives

Lead UX Consultant

Confidential

Responsibilities:

  • Confidential has collaborated with IMS-Digital Customer Application Experience and Enablement teams in creating a responsive customer centric digital experience for card application and enablement journeys - UX design strategy, multichannel localized wireframes and creative execution, and in conducting usability evaluation for self-directed, as well as assisted (Face2Face) card application journeys for international markets. Other initiatives included designing a responsive experience for Digital Document Upload and Digital Signatures for Italy market.
  • She has supported Amex Product Owners in conducting formal and informal Usability and A/B testing in Test and Learn process - identifying usability goals and scenarios, preparing and conducting user testing. She has collaborated with Business to prioritize and in corporate the insights from user testing for improving the card application experience; and to drive conversions.
  • Usability and business process analysis at Confidential (WellPoint Inc) in collaboration with business analysts and users to provide recommendations related to design of the Confidential system with an objective of optimizing the work flow process for efficiency, effectiveness and providing for reduced call handling time. Conducted interview and focus group sessions to understand user pain points and identify their needs. The keys indicators for the redesign being reduction in the number of clicks, easy navigation to access customer information and website menus, designed a more intuitive and efficient system to meet the stated intent and project scope.
  • During the engagement with Confidential, Confidential has been involved in designing several web-based applications for managing and reporting regulatory compliances in the drug manufacturing and in quality programs across Confidential ’s various divisions.
  • Managed a core-flex delivery program in collaboration with Confidential and Confidential account managers, tracking and providing program level metrics on team utilization, financials and performance
  • Contributed in growing the Confidential account demonstrating deep understanding of the client’s business, providing strategic ideas for their ecommerce transformation initiative. Was part of core UI team at Confidential in evaluating the effectiveness of the current portal and presenting solutions in optimizing the ecommerce portal in a business transformation initiative with an objective for positioning and re-strategizing their ecommerce portal.
  • Contributed towards developing procedures and process initiatives for UI delivery for Car Share project at Confidential.
  • Identified opportunities for improving overall UX delivery model in an Agile framework and in the client’s process maturity level by implementing standards for UI delivery, streamlining onsite /offshore delivery processes, and also educating and supporting client on best practices

Confidential

Location Lead

Responsibilities:

  • Managed Interactive Design teams comprising of a large 120+ member group at multiple client locations in Chennai, India, and was responsible for the prioritization, team assignments and utilization, supervising day-to-day activities, and team development
  • Responsibilities included project and resource management. This included defining team structure and interviewing potential resources and overseeing the day-to-day team operations
  • Contributed towards Marketing and Business Development initiatives taking ownership for pre-sales activities, providing estimates and solutions for new prospective Confidential customers

Confidential

Project Manager, Application Development & Management

Responsibilities:

  • Supported the marketing group in creating collaterals and in designing a web-based platform for showcasing Confidential ’s products and services.
  • Confidential has also contributed towards business development, providing estimates and solution approaches in responding to RFPs/RFIs.

Confidential

Manager, User Experience Design

Responsibilities:

  • Owned User Experience design efforts and provided creative support to marketing and engineering teams in many developmental projects for Confidential ’s core products, client projects as well as support in Confidential ’s marketing initiatives.
  • Responsibilities included managing User Experience group for India office.
  • Managed the UX design of several Confidential ’s core product design, administrative and content management applications, and retail website development in partnership with the product teams located across US and India.
  • A rapid customization effort and UI Design initiatives for Confidential ’s retail clients.

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