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Salesforce Developer/admin Resume

Pittsburgh, PA

SUMMARY:

  • Over 8 years of experience as Salesforce CRM Developer which involves Administrator, Development, Integration, communities and lightning like classic to lightning migration and lightning component development.
  • Experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
  • Experience in administration, configuration, Implementation, and Support of salesforce CRM and salesforce SFA applications based on Apex Language and leveraging Force.com Platform - world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
  • Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
  • Good Knowledge about Salesforce lightning schema builder, process builder, lightning app builder, Components and Lightning connect.
  • Developed single page Applications using Lightning Homepage, Lightning record page, lightning Application page with lightning app builder.
  • Experience working with Force.com IDE and salesforce.com Sandbox environments.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
  • Experience in Force.com sites development using Visualforce, jQuery, custom labels, AJAX toolkit and CSS
  • Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
  • Expertise in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports, and Dashboards.
  • Assisted developing Apex test cases for Apex code to ascertain that they are in accordance with the governor limits before deploying them in the production org.
  • Strong Knowledge in AppExchange Applications and their integration with third party applications.
  • Worked on integration with external applications using SOAP and Rest web services.
  • Extensive experience of analyzing business requirements and entity relationships.
  • Administering, maintaining and managing Customizing reports, monitoring daily activities, creating user stories to be used for the Release Planning and Sprint Planning.
  • Extensive experience in writing unit test cases and test coverage for all the apex classes designed.
  • Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
  • Replaced the JavaScript buttons with Quick Actions or Lightning Components in Lightning
  • Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.
  • A quick learner to new concepts, Applications and implement them in the project successfully.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VisualForce Pages/Components, S Controls, Apex Web Services, Lightning (components, apps and system designs), Workflows & Approvals, Reports & Dashboards and Custom Objects.

Tools: Eclipse, Force.com Eclipse IDE, ANT, Jitterbit Cloud, Agile, Adobe

Databases: MS SQL Server 2000/2005, PL/SQL, RDBMS, MS Access, and MySQL

Operating Systems: Windows 8/7/ NT / 2000 / XP Pro / Vista, Windows Server / 2008

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Salesforce Developer/Admin

Responsibilities:

  • Identified business requirements and translated them to technical specifications for Force.com
  • Worked with multiple integrations like SIL, Zuora, Call Cloud, Auto Pay etc.
  • Working as an onshore - offshore coordinator, leading the offshore call on a daily basis.
  • Worked closely with offshore team in knowledge sharing/Transition sessions.
  • Woked on Community cloud and setting up different communities like Napili, customer account portal and lightning bolt.
  • Goto person for tools SourceTree (GIT), Jenkins, Eclipse, MavensMate and Sublime.
  • Experience working with Implementation partner in closely providing the required deliverables.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Implemented external identity through O Auth and client id and provided all the required meta tags to client to add them on their existing site core website
  • Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Created Lightning pages for complete customization of our communities like Registration, Login, forgot Password Etc
  • Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Workflows, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Implemented, designed and developed Standard and Custom Apex Classes, Controllers Classes, extensions and Apex Triggers to handle business logic and used debug logs to trace the execution and used Apex Data Loader to migrate data such as accounts, campaigns.
  • Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
  • Worked on XML files and SOQL.
  • Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implemented Salesforce Chatter functionality for one to many business users.
  • Developed Triggers in MySQL for lowering traffic between client-server, as well as to handle bulk records within the governor limits to automate business logic.
  • Interacted with various business team members to gather the requirements and documented the requirements in a test-driven and formal QA Development environment that included development, staging, and production deployment cycles.

Confidential, Fairfield, NJ

Salesforce Developer/Admin

Responsibilities:

  • Identified business requirements and translated them to technical specifications for Force.com• Dynamically replicating an existing website.
  • Used JIRA tool for project issue and bug tracking.
  • Worked on Service Cloud, focusing majorly on cases and solutions.
  • Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
  • Implemented various Custom Reports and deployed them for different business user levels.
  • Developed several Triggers, Apex classes and Visual force pages as part of the application development.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Worked in Agile SDLC environment.
  • Used Force.com CLI (Command Line Interface) tool for data backup.
  • Used GIT BASH to run GIT from the command line, using which merged all the components to other environments (IntDev, QA, Stage and Prod).
  • Hands-on experience using build automation tools like Jenkins.
  • Worked on Email-Templates associated to multiple profiles.
  • Created various profiles and permission sets according to the business needs.
  • Worked on community cloud to share and collaborate on content in real time and connect with other employees in real time.
  • Data migration from external systems to sales force using Data Loader, Import wizard.
  • Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
  • Worked on Inbound and Outbound change sets for deployment.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements
  • Customized tabs for different business user's groups and business centers• Helped the team in requirement gathering phase for the current project.

Confidential, Basking Ridge, NJ

Salesforce Developer/Admin

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
  • Performed the role of Salesforce.com Developer in the organization.
  • Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
  • Developed several Triggers, Apex classes and Visual force pages as part of the application development.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Strong experience working with ETL Informatica.
  • Used SOAP for services within the enterprise downloading the WSDL file.
  • Used the ServiceMax to solve the tickets which are raised by customers.
  • Customized tabs for different business user's groups and business centers.
  • Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
  • Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
  • Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
  • Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
  • Supported the data migration activities for Migrating the data from various business centers and business center users with the support of Saleforce.com.
  • Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
  • Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
  • Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.
  • Developed complete Custom Objects as specified in the scope document.
  • Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential

Salesforce Developer & Administrator.

Responsibilities:

  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked with various salesforce.com objects like Accounts, contacts, Solutions and Custom Objects.
  • Involved in identifying, planning new Salesforce.com features and functions like, new screens, workflow, force.com objects, and reports in response to business needs set by the supervisor.
  • Worked with Data Loader and App Exchange Applications.
  • Worked with different Deployment Plans for each release and Sandbox Refreshing.
  • Created user accounts, managed profiles, security, and workflow rules.
  • Identified and established the sharing rules for restricting access to business objects such as opportunities, leads, and cases.
  • Knowledge in Apex Classes, Controller Classes and Apex Triggers for functional needs in the application.
  • Worked with different Record types to setup for different Page layouts based on profiles.
  • Experience with SOQL and SOSL statements within custom controllers, extensions and triggers.
  • Involved in the Web Services Integration to connect with the different Applications.
  • Customized dashboards to monitor lead activities based on regional sales, sales geography.
  • Developed and configured various Reports for different user profiles based on the need of the organization.

Environment: Salesforce.com Platform, Data loader, Work flows, Force.com, Custom Objects, Reports, Profile Level Security, Sandbox data loading, Eclipse IDE Plug-in, Record Level Security, Dashboards.

Confidential

Java developer

Responsibilities:

  • Developed Business logic using J2EE, JSP, Servlet and Spring Bean Classes.
  • Developed the application using Struts Framework which is based on the MVC Design Pattern.
  • Interacted with end applications and performed Business Analysis and Detailed Design of the system from Business Requirement documents.
  • Design and Development of Objects using Object Oriented Design in Java.
  • Extensively used Hibernate Query Language (HQL) and Criteria based queries to work with MySQL databases.
  • Created security certificates and established secured connections between Application Servers and Web Servers.
  • Configured springapp-servlet.xml, web.xml Spring-specific deployment descriptor
  • Used REST Web Services to transfer the amount to transfer application that is remote and global to different financial institutions.

Environment: Java, Servlet, JSP, Tomcat, JBoss, Struts, ANT, MVN, Spring, Hibernate, SVN, Eclipse, Maven, HTML, JavaScript, UNIX and Oracle 10

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