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Data Analyst Resume

Garland, TX

PROFESSIONAL SUMMARY:

  • IT Technical Manager - 12 years
  • EDS trained Systems Engineer / Architect - 7 years
  • Confidential & Confidential trained IT Manager - Wireless Billing Integration, eBill Implementation, Switch Provisioning, Scripting, Requirements, Telecom vendor management - 17 years
  • IT Change Mgmt & managing software development ITIL projects of varying sizes - 11 years (work Remotely - 5 years)
  • IT Compliance / Risk Management & Incident / Solution Management - 3+ years
  • Lean Agile Development Mgmt and Oracle SQL Certified, UNIX / Linux experience

PROFESSIONAL EXPERIENCE:

Confidential, Garland, TX

Data Analyst

Responsibilities:

  • Performed inventory control, tech and test PCs, laptop and servers.
  • Maintain MS based database containing operational schematics and inventory processing.

Confidential

Data Analyst

Responsibilities:

  • Performed inventory control, created and modified data models in Excel to support sales analytics and reporting for the merchandising department
  • Built excel based (Pivot Tables and Charts) reports that provided insights into staff workload and productivity

Confidential, Plano, TX

Data Analyst

Responsibilities:

  • Performed complex data transformation and data cleansing using Excel functions like vLookups, Pivot tables and IFS
  • Design and maintain daily system update routines with Excel Pivot Tables to ensure customer and company systems are synchronized
  • Perform daily updates to Confidential systems of record with IBM Kronos as required

Confidential, Richardson, TX

Data-mining Analyst

Responsibilities:

  • Manipulate formulas for auto sales in AutoAlert tool and CDK CRM
  • Using SQL queries for auto diagnosis issues
  • Built excel based (Pivot Tables and Charts) reports that provided insights into staff workload and productivity

Confidential, Richardson, TX

Metrics / Reporting Analyst

Responsibilities:

  • Assist the Confidential & Confidential Business Solutions Organization in the collection, analysis and communication of pre-production testing metrics & reports (SharePoint admin)
  • Work with project managers, test leads and application contacts to obtain current testing status - creating Dashboards
  • Produce reports - with Excel - Using SQL queries Pivot tables, Tableau, MS Power BI, Risk management of impact IT testing

Reporting Data Analyst

Confidential

Responsibilities:

  • Plan QA test case scenarios for Enterprise applications - End-to-end testing
  • Make Strategy decisions regarding scheduling various scenarios implementation
  • Coordinate with various applications dependencies on their configuration of work

Confidential, Richardson, TX

Application Defect Manager/Risk Mgmt

Responsibilities:

  • Resolved AMPD defect issues in Remedy, JIRA between eBill applications
  • Managed the helpdesk reps on the nature of the defect issues and verification from customers
  • Explained technical issues to lay personnel regarding ITIL telephony concepts

Senior Specialist/Technical Architect

Confidential

Responsibilities:

  • Provided Information Risk Management to the Centrex Applications
  • Managed the IRM on four Centrex applications for sFTP protocols and SMDR data collection (State Governments & large al institutions)
  • Provided network support of system routing and switching for NUIS billing group
  • Possess a working knowledge of Agile & Lean development practices / Scrum teams

Confidential, Richardson, TX

Senior Analyst/Technical Manager

Responsibilities:

  • Involved in the roll - out of Big Data of the iPhone, eBill & Enabler
  • Coordinated / managed Oracle database configurations with MySQL of the Teradata of Local Number Portability (LNP) and Oracle table fields for FCC compliance and SDLC activity (Telcordia and SOA compliance) using TOAD
  • Enhanced LNP and Number Mgmt tables with triggers and Oracle stored procedures
  • Wrote integrity checks with Sequel statements in Oracle for IT Change Mgmt mobile - to - mobile issues related to Oracle tables generating additional revenue to the company

Confidential, Richardson, TX

Senior Analyst/Technical Architect

Responsibilities:

  • Maintained Local Number Portability issues, Number Pooling, Telcordia Interface and most FCC mandates implemented (SOA architecture) into TLG Billing
  • Produced High Level Designs and Technical Detail Designs and write procedures for Numbers Mgmt./SIM Mgmt./Switch Control sub-systems and its business needs
  • Developed code in ‘C’ and PowerBuilder, Pro C, TUXEDO, UNIX scripts
  • Supported TLG Switch Control for switch upgrades (vendors management Lucent, Nortel & Ericsson) switches within vendors (BEA, SOA, Telcordia, Schlumberger (SIM cards)

Confidential, Richardson, TX

Systems Analyst

Responsibilities:

  • Managed seven Systems Analysts taking over development from a third-party contractor - WebTrax, Clarify ticketing systems
  • IT/Billing development and production support for customer service management system (CSM)
  • Developed code and procedures in ‘C’ and PowerBuilder, Oracle 7.0 SQL, Pro C, TUXEDO and some COBOL

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