We provide IT Staff Augmentation Services!

It Servicenow Administrator Resume

Sioux Falls, SD

SUMMARY:

  • Excellent analytical and investigative skills
  • Background in customer service and management
  • Skilled in streamlining procedures for maximized productivity and profitability
  • Effective working independently as well as contributing to a team effort
  • Highly motivated, reliable, confident and committed to professional standards

EMPLOYMENT HISTORY:

Confidential, Sioux Falls, SD

IT ServiceNow Administrator

Responsibilities:

  • Provide primary software development responsibilities to manage Service Now software development lifecycle as well as develop overall design and implementation to support Confidential ServiceNow instances respective to Incident Management, Problem Management, Change Management, CMDB and Knowledge management.
  • Subject matter expert for complex administrative issues to ensure care and feeding of the Confidential Service Now Instances

Confidential, Sioux Falls, SD

IT Service Desk Analyst

Responsibilities:

  • Responsible for resolution of IT Support tickets; and identifying, escalating and helping determine ways to address more complex hardware or software issues.
  • Functioned as a single point of contact for Associates and worked with other IT Operations teams to address issues/requests.

Confidential, Sioux Falls, SD

IT Service Desk/Technical Support

Responsibilities:

  • Help desk assistance via telephone and in person. Supported Active Directory, Exchange, Citrix, and several proprietary software suites along with general Windows and PC support activities.

Confidential, Sioux Falls, SD

Accounts Receivable Coordinator

Responsibilities:

  • Billing to Medicaid, Medicare and various South Dakota and Minnesota Counties, Cash Applications, General Ledger Reconciliation, Insurance follow up, Cost reporting and financial reporting.

Confidential, Sioux Falls, SD

Technical Support/Customer Service

Responsibilities:

  • Assisted customers via telephone with Data and Telephone questions to include troubleshooting, billing, and service changes.

Confidential, Sioux Falls, SD

Account Manager

Responsibilities:

  • Used claim management software to support current and new client base.
  • Act as a single point of contact for Confidential to all clients.
  • Support all current and new Confidential services.
  • Help troubleshoot reported issues to determine best approach for resolution.
  • Market new and existing services to clients to reduce client problems.
  • Work with implementation to bring new clients live.
  • Work with Confidential employees to resolve reported issues.

Confidential, Mobile, AL

Vertical Support Programmer

Responsibilities:

  • Support, maintain, and troubleshoot medical billing and insurance verification software using Visual Basic and SQL.
  • Provide problem analysis and resolution for each client.
  • Provide after hours support for application related calls.

Confidential, Sioux Falls, SD

Technical Support/Customer Service

Responsibilities:

  • Assisted customers via telephone with Video, Data and Telephone questions to include troubleshooting, billing, service changes, and programming questions.

Confidential, Sioux Falls, SD

Insurance Specialist

Responsibilities:

  • Processing Patient and Insurance refunds created by overpayments. Insurance follow - up.

Hire Now