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Salesforce Systems Administrator Resume

Hamilton Township, NJ

TECHNICAL SKILLS:

Programming Languages/Web : HTML 5. CSS 3. PHP, JavaScript, SASS/LESS, Java. Apex. VisualForce, Responsive Web Design, MySQL, SQL, Ruby, Force.com

Frameworks and Content Management System: WordPress, Drupal, Foundation 5, JointsWP, Custom Responsive Themes, Custom Frameworks

Tools and Software: Linux SSH Terminal, Filezilla FTP Client, Adobe Photoshop CC 14, Adobe Dreamweaver CS6/CC 14. Sublime Text Editor, Eclipse IDE, Komodo IDE, Force.com IDE, BitBucket, Git Version Control, Mercurial Version Control, Compass SASS Processor, Grunt SASS Processor, Salesforce.com, Salesforce1, Demand Tools, APEX Data Loader, Microsoft SQL Server, Balsamiq, and Appery.io

Operating Systems: Windows 98/XP/Vista/7/8/8.1/10, Apple OSX Lion/Mavericks/Yosemite, Linux - Ubuntu 12.04/14.04/15.04

CAREER EXPERIENCE:

Confidential, Hamilton Township, NJ

Salesforce Systems Administrator

Responsibilities:

  • Completed handoff of administrative responsibilities from Salesforce consulting group.
  • Audited the state of the current Salesforce environment and user base.
  • Expanded the use of a change log object to keep track of changes within Salesforce.
  • Completed rollout of Salesforce for Outlook for the Sales Department.
  • Completed a conversion to Lightning Experience for the Sales, Training, Professional Services, CSC, Finance, Product Management, and Customer Success departments.
  • Worked on the SatMetrix NPX and InsightSquared system integrations.
  • Completed audit of current AppExchange products to find cost savings.
  • Created a tool for the Sales Directors and VPs to track the sales opportunities on a quarterly basis within Salesforce.
  • Training for Platform Developer I and App Builder I certifications, mandated by both personal and management goals.
  • Worked with the Salesforce governance committee to set priorities for the company Salesforce policy and overall goals.

Confidential, Camden, NJ

Pro Bono Salesforce Implementation

Responsibilities:

  • Evaluate the business process of the Confidential during discovery requirement gathering sessions.
  • Evaluating and cleaning up legacy eTapesty data.
  • Secure Salesforce.org licenses for new implementation.
  • Evaluate AppExchange packages and receive quotes, and implement the approved packages.
  • Implement the Non-Profit Starter Pack for the Confidential Salesforce implementation.
  • Build out custom fields and objects for the implementation according to the business requirements.
  • Train Confidential personnel in the use and best practices of the Salesforce system.

Confidential, Washington, DC

Certified Salesforce.com Administrator

Responsibilities:

  • Evaluated the current state of the Salesforce environment and make recommendations for improvements.
  • Created a cohesive improvement plan for the implementation of the improvements for the environment.
  • Developed and established standard operating procedures for their Salesforce.com usage.
  • Trained personnel in best Salesforce practices and usage through personalized and group training.
  • Built out improved user interface, user experience, and data integrity through page layouts, business processes, record types, validation rules, workflow automation rules, AppExchange packages, and ETL data cleanup.
  • Acted as a liaison between the Business Development department and the IT team to inform of Salesforce needs, wants and potential issues.
  • Worked with stakeholders in several Graduate School departments to find areas where Salesforce could enhance workflow and the business capabilities of those individual departments.
  • Communicated with AppExchange vendors as well as Confidential ’s Salesforce customer success manager to achieve the best pricing and services.

Confidential, Marlton, NJ

Certified Salesforce.com Administrator

Responsibilities:

  • Performed all Salesforce.com administration tasks and troubleshooting of issues for the Sales, Support, and Services teams, including adding users, setting up user roles, and on the fly reporting.
  • Customized Salesforce.com instance through the use of custom objects, fields, APIs, workflows, AppExchange packages, and VisualForce coding using HTML5, JavaScript, CSS 3, and custom CSS responsive framework.
  • Reconfigured the security and sharing settings for their Enterprise level Salesforce.com instance.
  • Migrated data from Excel Spreadsheet and APEX Data Loader and complete data cleanup and elimination of duplicate records
  • Completed the implementation and configuration of their Community Cloud for a customer portal.
  • Built customer facing completely custom responsive VisualForce Community Customer portal landing/gateway page using HTML5, JavaScript, CSS3, and a custom CSS responsive framework.
  • Backup Pardot Administrator.

Confidential, Camden, NJ

Salesforce.com Administration Consulting Team Member/Certified Salesforce.com Administrator

Responsibilities:

  • Assisted in Discovery/requirement gathering meetings for non-profits and for profit companies/organizations client projects.
  • Built custom Salesforce app for tracking donor visits for the Development Director.
  • Completed the customization of client and internal Enterprise level Salesforce.com instances through building custom objects, fields, installation and configuration AppExchange packages, APIs, workflows, and HTML email templates through 12+ client environments.
  • Migrated data using Excel and DemandTools from clients' existing legacy databases (Raiser's Edge, DonorPerfect, and eTapestry, etc.) to client Salesforce.com instances as well as Salesforce to Salesforce.
  • Assisted in the maintenance and optimization of the internal Confidential ' Enterprise level Salesforce.com instance through workflows, installation and configuration AppExchange packages, custom objects/fields, HTML email templates, and on the fly custom reports.

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