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Sr. Delivery Manager, Hr & Financial Applications Resume

Atlanta, GeorgiA

OBJECTIVE:

To drive a steady, well organized program of Software Delivery Management within an organizationwhile naturally fostering strong partnerships and relationships to that end. Particular interest in Delivery Management, Project / Program / Portfolio Management, and Consulting Practice Management.

PROFESSIONAL SUMMARY:

  • Balanced (technically/managerially/interpersonally), highly effective leader offering 20+ years of experience in the Information Technology, Consulting, Telecommunications, Retail, and Human Potential Industries including 20 years of managing technical teams in the full Systems Development Life Cycle (SDLC).
  • Proven track record of successfully managing highly visible/critical projects, systems, and accounts with annual continuing development budgets up to $6.5M and single implementation efforts up to $60M.
  • Superior level of customer satisfaction and exceeding customer and management expectations.
  • Demonstrated ability to build effective teams, facilitate organizational change, provide financial management, and lead new or expanding initiatives in large, cross - functional, or multi-company efforts.
  • Directly supported teams of 40+ developers and project managed teams of 400 developers.
  • Excellent analytical, organizational, collaborative, and interpersonal skills.
  • Consistent exceeds / far exceeds employee-intrapreneur; comfortable and effective as a self-starter in operationally challenging and/or turnaround environments.

AREAS OF EXPERTISE:

Focus Areas: Delivery Management Project Management Program Management Financial Management Practice Management Consulting Operations Management Process Improvement Change Management

Financial: Account Management Budget Administration Stakeholder Management Tax Compliance Business Case Development / Funding / Prioritizations Vendor Management Procurement Cost Reductions

Managerial: Building High Performance Teams Personnel Development Performance Appraisals Salary Admin

Technical: Mainframe Client/Server Cloud ERPs Business Intelligence/Data Warehousing Big Data System Integrations Security/Authentication Business/Systems Analysis

SDLC Methodologies: Waterfall RAD Agile

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Sr. Delivery Manager, HR & Financial Applications

Responsibilities:

  • Drove integration of Degreed, a Learning Experience Platform (LXP), and Qualtrics, a survey platform, for the Confidential ’s Enterprise.
  • For both systems, served as single point of contact for Confidential ’s Technologies and worked strategically with Confidential ’s Corporate business partners to guide them through the technology side of business implementations.
  • Also, managed technical implementation via direct interaction with technical leadership in vendor corporations and Confidential ’s internal technical team.
  • Delivered smooth integrations including extracts of HR data for data transfers, set up of FTPs, whitelisting of necessary domains, security requirements, single sign on, and multi-factor authentication.

Confidential, Atlanta, Georgia

Sr. Delivery Manager

Responsibilities:

  • Led the delivery of the Customer Data Domain Confidential .
  • Ingested data from sources across the Customer ecosystem, creating a data lake and 360-degree trusted view of the customer, establishing control points for Data Governance and Data Management, and providing a flexible and responsive environment to support emerging system requirements across the enterprise.

Technologies: Hadoop, Azure Cloud.

Confidential, Atlanta, Georgia

Sr. Project Manager

Responsibilities:

  • One of four PMs on a 3-year implementation of Oracle HCM Cloud, the largest industry implementation with 200,000+ employees.
  • Responsible for the management of all outbound Integrations from Oracle Fusion Cloud to internal systems and external vendors.
  • Approximately 100 integrations for HR, Benefits, and Payroll Data converted from Peoplesoft to Oracle Fusion by extracting data from Cloud via HCM extracts, SplashBI, BI Publisher, Smooks, and other tools towards data integration and production of interfaces, architected tables in an ODS, Fusion Delivered Reports, etc.

Confidential, Atlanta, Georgia

Sr. Project/Program Manager

Responsibilities:

  • Managed the Consulting and Delivery of the Enterprise Platform Services group representing the team to programs within Confidential.
  • Managed projects to build Enterprise level frameworks and data platforms along with their implementation into programs involving 5 to 15 functional teams within Confidential ’s.

Confidential, Atlanta, Georgia

Sr. Project/Program Manager

Responsibilities:

  • Managed Business Intelligence Projects and Production Support for Confidential ’s Financial Applications (MFA) supporting Corporate Purchasing, Corporate Accounting Services, Corporate Expense Payables, Corporate Travel Group, and MST Purchasing with applications in Oracle EBS, OBIEE, iExpense, EAM, Spend, etc.
  • Engaged development team comprised of onshore, offshore, perm, and contract resources.

Confidential, Norcross, Georgia

Business Intelligence / Data Warehousing Practice Manager

Responsibilities:

  • Served as Practice Manager / Resource Manager for Confidential ’s Business Intelligence / Data Warehousing Consulting Division with approximately 15 dedicated resources providing complete business intelligence solutions.
  • Solutions were developed using the LogiXML, Qlikview, and Pentaho suite of BI products.
  • Components included dimensional database modeling and implementationETL design and development, BI server implementation, KPI design and development in the form of dashboards, reports, data analysis cubes, forecasting, etc., and corresponding SQL/stored procedures.
  • DBMS implementations/utilizations included Microsoft SQL Server, MySQL, Oracle, Postgres, Progress.
  • Interfaced with customer executives/teams and provided project oversight and excellent customer service.

Confidential, Alpharetta, Georgia

Software Delivery Manager / IT Program Manager / Customer Account Manager

Responsibilities:

  • Led the transition of Data Warehouse / Decision Support Systems and 40+ IT professionals (including 15 contractors) in an outsource move from Confidential & Confidential to Confidential while continuing to meet all system deliverable deadlines.
  • Facilitated new working relationships and immediate contractual disconnects between Confidential & Confidential and Confidential .
  • Managed development team and an annual budget of $4.5M. Insured cohesiveness of multiple ongoing projects (sometimes 18 months in duration) and monthly releases while also managing the daily production environment, data center issues, user help desk, change management, resource needs, software/hardware upgrades, vendors, and financials.
  • Engaged team in system re-writes to increase system flexibility for customer via web-enabled, table driven components which would minimize ongoing system changes and programming resources, thus cost savings to the customer.

Confidential, Alpharetta, Georgia

Software Delivery Manager / IT Program Manager / Customer Account Manager

Responsibilities:

  • Served three primary customer accounts for Confidential & Confidential s Access Data Warehouse / Decision Support System. Managed a $6.5M systems budget and provided overall leadership and guidance to a team of 40+ IT professionals with direct supervision of 15.
  • Provided technical direction to team in all phases of the SDLC for 5 to 10 concurrent development/enhancements projects. Worked with customers to create business cases then reviewed and monitored project management activities for all phases of all projects.
  • Oversaw the production environment, help desk support, software/hardware/personnel vendors, and data center interface.
  • Guided team through several high - risk but highly successful conversions/transitions, including a move from a mainframe --environment (MVS/DB2) to a client/server environment (Unix/Oracle/PowerBuilder) which netted the customer $2M in annualized savings; a conversion to a web-enabled environment (HTML/Javascript/Visual Basic/Visual Interdev) that provided greater customer satisfaction and ease of use; and a transition from aging Unix servers to the Sun Solaris system which was accomplished along with a cut of major new Oracle release (8i) and extensive Y2K changes.

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