SUMMARY:

• 20+ years diversified professional experience including portfolio/program management and strategy, business transformation, project management and software integration.
• He began his professional career as a Big 4 management consulting technical software programmer and business analyst and progressed through the ranks to executive management.
• He developed and managed IT/business relationship management strategy, business transformation and process reengineering, enterprise software and systems integration, and software development lifecycle projects ensuring deliverables met or exceeded client expectations.
• Confidential is seasoned in partnering with industry - leading domestic and international clients to deliver projects that directly impact their profitability, efficiency and ability to use and adapt to operational change and technology with minimal risk.
• He brings a proven track record in delivering sustained change results in a defined leadership role.
• He is skilled technically while also understanding the interdependencies with the strategic business ‘big-picture.’
• He also offers additional skills and experience in team development and coaching, consultative selling, negotiation, Client Relationship and Project Management, IT Program/Project Governance, Release Management, IT application integration, IT Management Strategy, IT Quality Assurance, CRM, ERP, Risk Management, Business Intelligence, Web Content Management, M&A integration, Operational Excellence, Supply Chain Operations, and Business Case and Account Plan Development.
• Confidential has work experience in the following industries: Management and Technology Consulting, Telecommunications, Media and Entertainment, Government, Consumer and Industrial Products Manufacturing, Retail, Security, Transportation, Health and Life Insurance, and Real Estate.

TECHNICAL SKILLS:

• Object-Oriented, SQL, UNIX, Pascal, C, BASIC, Visual Basic, Lisp UNIX, Linux, DOS, OS/2, Android, Windows 10, 7, Vista, XP, NT, 2000, ME Client/Server, Web, Mainframe, Distributed
• Oracle E-Business Suite, Siebel eBusiness, DB2, Microsoft Windows Office - Word, Excel, Access, Calender, Exchange, Outlook, Internet Explorer, PowerPoint, Publisher, and Project; Blackberry, Lotus SmartSuite - Notes, Organizer, 1-2-3, and Freelance; PVCS, ICAD, AutoCAD, CATIA, McAfee Security Suite, Norton Security Suite, Powerbuilder, WordPerfect, Visio, Project Workbench, Ariba ORMS

WORK EXPERIENCE:

Executive Consultant

Confidential

Responsibilities:

• Developed the IT short-term tactical and long-term strategic vision aligned with the client’s key business priorities and objectives.
• Assessed performance of client’s current IT systems to determine operating costs, productivity levels and upgrade requirements.
• Developed and operationalized an IT Roadmap for building the client’s long-term vision and strategy based on assessment of their current technology and IT needs for the future against industry benchmarks and best practices.
• Proposed, designed and implemented IT governance solutions aimed at delivering real-time IT business information to IT executives and improving operational effectiveness.
• Established a scalable governance, base processes and artifacts that aligned to the client’s strategic direction resulting in an IT Stage Gating delivery assurance governance structure.
• Planned, directed and oversaw the daily operations of the IT Stage Gating delivery assurance governance initiative.
• Provided leadership and oversight to IT staff and vendors to assure timely, quality, and efficient support.
• Partnered closely with client business and IT staff to evaluate, analyze, and interpret business needs in technical terms, and then successfully lead the on-time, on-budget development and delivery of the strategic IT initiatives.
• Provided thought leadership to engage and convince senior executives, middle management and the business on IT strategy, operations, cost optimization, innovation and efficiency improvements.
• Lead business requirements definition and advised/influenced the client on business process reengineering and SDLC best practices.
• Analyzed client’s issues needs and proactively developed, designed, and proposed documented solutions.
• Estimated the initial project costs and enhancement costs associated with proposed solutions and change orders.
• Planned, analyzed, and presented project costs of proposed solutions against the benefits to be gained.
• Identified, recruited, directed and scheduled IT staff and vendor resources, defined project team roles/responsibilities.
• Solicited vendor bids, facilitated vendor selection process, evaluated RFP responses and negotiated with vendors.
• Set and communicated high expectations and constantly managed and evaluated vendors to ensure SOW/SLA terms were timely accomplished; approved deliverables and authorized payment.
• Created and maintained overall project plan including development, testing, deployment, maintenance support and contingency/recovery plan.
• Reported directly to C-level/senior executive management alongside management peers, IT and business middle management maintaining trust and positive perception of project efforts
• Presented project kick-off meetings and developed project organization, structure, and communication strategies ensuring IT resources and vendors were aligned and in support with business objectives and goals.
• Defined and communicated project plan, milestones, service level agreements, and resource allocation to management, support staff and end users.
• Revised project plan and budget as necessary and with appropriate change control approvals.
• Identified and resolved proactively project issues and facilitated milestone and status meetings.
• Lead the business process review and improvement effort to influence business solutions that met the business need and in accordance with the technology strategy
• Coached and mentored IT staff, consultants and project leads to further their professional growth and development.

Project Manager

Confidential

Responsibilities:

• Supervised and managed projects specific to the deployment and integration of Confidential -based ECM solutions.
• Planned and managed the requirements gathering and analysis, design, build, and deployment of a 3.4M Websphere Content Management and Commerce Portal solution to support client’s vision of a best-in class internet presence.
• Defined project scope, approach, and project plan for on-time, with-in budget completion of project deliverables.
• Created project guidelines, details and deadlines with business sponsor (interactive marketing) and IT groups.
• Managed financials, staff and client personnel and resources assigned to the project across multiple locations.
• Partnered with clients and prospective clients in designing technology solutions to meet their needs.

Real Estate Consultant and Sales Associate

Confidential

Responsibilities:

• Appraised properties using local property comparative market analysis.
• Presented several sites and explained features of properties, financial information and analytical data enabling clients to make educated decisions.
• Discussed costs of maintaining properties and possible renovations with client.
• Developed new business opportunities and clients through referrals, networking and community events.
• Facilitate and managed transactions ensure all paperwork was properly completed and in compliance with state laws and regulations and working with attorneys to close legal and binding purchase.
• Created and cultivated relationships with buyers and sellers for future purchases and transactions.
• Inspected, prepared and staged properties to ready for sale and placed properties for sale.
• Acted as an intermediary in negotiations between buyers and sellers over property prices and settlement details, and during the closing of sales.
• Compared properties with similar properties to determine fair market price and price adjustments if necessary.
• Coordinated with team of professionals: loan officers, attorneys, and co-broker agencies to successfully close purchases.

Project Manager / Siebel-Certified Consultant

Confidential

Responsibilities:

• Served as the focal point-of-contact performing day-to-day Project Management (including Staff Management and Financial Management), as well as project progress monitoring, and project reporting activities to management; and escalated problems for resolution, as needed, to ensure effective communication among all participants.
• Managed IT Assessment projects of internal and external clients to in corporate an integrated Confidential /Siebel CRM solution to improve customer relationships for competitive advantage and differentiation.
• Created the eCommerce/CRM strategy and Statement of Work to define engagement scope, approach, objectives, responsibilities, and deliverables.
• Led teams of junior and senior consultants to ensure client expectations, engagement objectives and deliverables were met with quality according to methodology and client standards, workplan specifications and budget.
• Gathered workflow data and evaluated/audited the IT infrastructure and management processes to define the “As-Is” and “To-Be” business processes, rules, technical, and functional specifications.
• Developed deliverables consisting of: fit/gap analysis, prioritized recommended actions, associated findings and conclusions, integration approach, and detailed project plan and timeline to present engagement results.

Manager

Confidential, Cleveland, OH

Responsibilities:

• Developed and implemented custom business solutions and systems, aligned to the strategic vision and business strategy for a broad range of clients of multiple industries, throughout multiple locations within the United States.
• Managed project scope (including change order process), approach, and workplan with strict cost control; and ensured on-time, with-in budget completion of quality project deliverables.
• Defined, secured, and managed project resources, both internal and client personnel, to ensure delivery excellence in accordance with the agreed upon Statement of Work with the client.
• Resolved project issues in a timely manner, monitored project progress, and prepared regular progress reports for C- Level management to mitigate risks and maintain good working relationships and effective communication with both the client and project personnel.
• Lead a strategic business assessment for the replacement of a legacy procurement system with an Ariba/Peoplesoft integrated eProcurement system to support the client’s new enterprise-wide B2B strategy and standard.
• Managed object-oriented knowledge-based engineering integration projects to improve design precision and reduce design-to-manufacture cycle time for a major industrial manufacturing client.
• Developed eCommerce/CRM software and process improvements using a sound methodology, CMM, and best practices to deliver state-of-the-art business and technical solutions that improved clients' customer satisfaction by at least 70 percent.
• Designed a newly-acquired telecom client’s billing and audit business process and managed the daily operation.
• Created and implemented UAT and system test, communication, and production support strategy, working closely with client management to end-user representative teams, and Subject Matter Experts to confirm gathered requirements.
• Contributed to business development by participating in sales calls, RFPs, assisting proposal development efforts and delivering client presentations
• Identified, upgraded, renewed, and sold new business development opportunities with existing client relationships and potential clients, seeking out companies which have high value, innovative, and partnering characteristics (revenue, ability to accommodate rate structure, potential for business opportunities, and strategic alliance).
• Mentored and conducted formal and evaluations of staff to maintain a high-level of competence and effective work habits.

Systems Engineer

Confidential, Cleveland, OH

Responsibilities:

• Supported office sales and marketing initiatives for hardware and software solutions targeted to industrial manufacturers including Computer-Aided Design (CAD) applications.
• Installed, configured, and demonstrated the latest hardware and software developments and services to ensure customer confidence and satisfaction with Confidential products and services.
• Created customer sales presentations, maintained customer profile data, and assisted with sales proposal package creation to support the development of sales leads, resulting in an increase in field personnel utilization.
• Supported a Professional Electrical Engineer in a photographic product research and development lab for consumer and commercial film products.
• Designed and installed a chemical specimen plate identification scanner system into a sampling process to streamline research process.
• Developed Scanner-to-PC communication software applications to gather sampled data of research specimens through the process.