SUMMARY:

Business management professional with proven skills in project management, software implementation, process improvement, team building, and client relationship management who provides measurable change to the bottom - line. I am a critical thinker who possesses analytical, communication, and problem solving skills needed to coordinate activities across multiple business units. I demonstrate my technical and interpersonal skills in developing relationships with business users, IT professionals, senior management and C-level stakeholders.

SKILL:

Programs: Windows OS, SaaS, MS Office, MS Project, MS Visio, MS Dynamics CRM Online and O365, MS SharePoint, SFDC, SPSS, Minitab, ERP, Zoho Projects, Adobe, Viewpath Projects, ADP, aCd, Workday, Confidential Marketing Cloud, Watson Campaign Automation, Continuous Improvement, LSS.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

CRM Solutions Implementation Consultant

Responsibilities:

• Responsible for leading the technical customer integration implementation of the IBMMC (marketing cloud)/ Watson Campaign Automation platform with regards to client strategy; IBMMC technical configuration, and system integration.
• Actively involved in every aspect of the implementation from analyzing the clients business requirements to configuring the CRM application to meet the clients’ needs, to testing support and cut over support for go-live
• Actively providing recommendations and overseeing detailed field mappings and system process designs of CRM, SFA, ERP and other marketing application integrations while identifying client requirements and working effectively towards expedient completion of client projects.
• Actively involved with teams of people including sales engineers, software engineers, and key departmental and project stakeholders across the organization developing processes and methodologies and taking advantage of new concepts, business models and technologies.
• Responsible for documenting the business requirements and processes which express what actions a solution must take and what outcome is expected.
• Facilitate the clients’ decision-making process and develop the functional design documents that drive the development process, while writing proposals and giving oral presentations and demonstrations.

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

• Responsible for working on projects integrating NAMB’s CRM application, Workday and MyMoMe (web application), with project sponsor, senior management and stakeholders to complete project charter outlining scope, goals and deliverables while providing project status reports to project sponsor.
• Successfully managed the CRM Test/DEV project which entailed creating test and development environments to mirror the current production environment for NAMB’s CRM and MyMoMe applications, thus allowing changes to be tested in these environments prior to making changes in production.
• Actively involved with teams of 10-15 people including external clients, contractors and vendors communicating project expectations while resolving issues and solving problems during project life cycle.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Provided direct leadership for full-scale project plans, progress reports, proposals, documentation, and presentations to COO while implementing customer requirements, budgets, and objectives.
• Successfully managed the prioritization of software enhancements including the development of business and functional requirements for iterations annually based on client requirements, and provided clarifications to developers as needed.
• Coordinated project activities across five cross-functional teams and outside vendors to ensure on-time project deliverables within designated budget allocation.

Senior Support Analyst

Confidential

Responsibilities:

• Led systems integration project to migrate company’s e-mail client from Microsoft Outlook to Google Apps for Business saving over $10,000 per year from paying per user license fees.
• Implemented and managed Confidential ’s Credential Manager (web application) inclusive of all client’s needs from hardware requirements, technical advice, and to ongoing customer account management. Over 500 hospitals were successfully implemented by project management team.
• Designed and developed new process documentation tools for project teams to enhance requirement gathering and scope definition to improve execution of function, integration, and acceptance testing.

Confidential, Kennesaw, GA

Performance Analyst

Responsibilities:

• Managed oversight of over 200 existing credit card account portfolios in the card services line of business while identifying potential risk issues and preparing detailed reports on findings.
• Performed data analysis on credit card transaction trends to mitigate errors to a 92% process improvement success rate.

Operations Research Analyst

Confidential

Responsibilities:

• Resolved outstanding process and workflow issues by addressing process trends that impacted and increased process workflow efficiency by 90%.
• Managed team activities to minimize losses and expedite the resolution of client account issues, thereby achieving 98% reduction in processing errors.