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Family Investment Specialist Ii Resume

SUMMARY:

Business Coordinator/Administrative Assistant with superior interpersonal skills and ability to work in a dynamic environment. Supportive nature, with a desire to grow both in business skills and industry knowledge.

PROFESSIONAL EXPERIENCE:

FAMILY INVESTMENT SPECIALIST II

Confidential

Responsibilities:

  • Determined eligibility for programs in accordance with federal/state policies and procedures
  • Assessed client files to obtain accuracy/completeness for submission and evaluation
  • Generated and assembled case clearances on new applications
  • Conducted interviews in accordance with state, federal and local time frames
  • Processed client interim changes such as income, housing expenses, address, family composition, redetermination of continued benefits and narrating case actions
  • Maintained client case files to ensure compliance with guidelines
  • Administrated current policy/procedure manuals, desk guides, and schedules
  • Created new online applications on behalf of clients requesting medical assistance through Maryland Health Connection Exchange (MD HBX)
  • Supervised and assisted clients submit online medical application and enrollment options within MD HBX, Medicaid or Qualified Health Plans (QHP)

BANK TELLER

Confidential

Responsibilities:

  • Provided excellent member services and maintained member satisfaction
  • Employed security measures to ensure funds were not compromised
  • Entered member and transactions data into computer and issued computer - generated receipts
  • Cashed checks, disbursed monies after verifying signatures, endorsements and member balances
  • Explained, promoted and sold credit union products and services

SOLE PROPRIETOR

Confidential

Responsibilities:

  • Managed day-to-day activities such as sales, service, marketing, and accounting
  • Employed communication tools (e.g. creative briefs, proposal templates, estimate forms, and project tracking spreadsheets), that facilitated and promoted client interaction
  • Executed strategic initiatives to cultivate and grow client base
  • Promoted online social media campaign to drive brand awareness and product placement
  • Prepared and executed deliverables based on client priorities
  • Established services and price points based on time, budget, and client demands

RESIDENT SERVICE COORDINATOR

Confidential

Responsibilities:

  • Designed and implemented marketing strategies to achieve a 95% occupancy rate
  • Restructured mobile communication that resulted in a cost savings
  • Developed PR message to grow relationships with prospects, residents, and stakeholders
  • Supported special events designed to integrate activities with marketing objectives
  • Directed aspects of operations that affected “first impression”
  • Facilitated resident’s transition, orientation, and discharge procedures

ADMINISTRATIVE ASSISTANT

Confidential

Responsibilities:

  • Provided complex administrative support for the Director of the Confidential
  • Managed all aspects of a $40,000 departmental budget
  • Directed timely submissions of forms such as requisitions, vendor payments, and student work time sheets
  • Maintained Director’s calendar and coordinated appointments
  • Revised and updated all cross-departmental documents

OUTREACH MARKETING & SALES

Confidential

Responsibilities:

  • Coordinated design of promotional materials for distribution throughout the region in support of events
  • Organized all aspects of events including promotional material, room reservations, catering, digital support, and human assets
  • Provided leadership to organize master class activities
  • Prepared contracts and other supporting documents for each outreach activity
  • Created instructional materials that communicate cultural values for each performance to k-12 and post-secondary audiences

Confidential, Maryland

Business Management

Responsibilities:

  • Selected for The Sloop Institute for Excellence in Leadership at Confidential
  • Office of Student Support Services, Confidential

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