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Sr. Operations Analyst Resume

Dallas, TX

SUMMARY

Business Intelligence professional with more than 10years ofexperience providing operational support and optimization within diverse platforms including over 6 years ofSalesForce experience.

TECHNICAL SKILLS

  • SalesForce Administration
  • Operations Management
  • Business Process Analysis
  • Data Analytics
  • Project Management
  • Process Improvement/ Redesign
  • Change Management
  • Loss Mitigation/ Cost Savings create users permissions objects fields workflow automation, reports dashboards
  • Expert MS Excel Skills vlookup complexformulas pivottables
  • Experienced MS Office User
  • Outlook
  • PowerPoint
  • Word

PROFESSIONAL EXPERIENCE

Sr. Operations Analyst

Confidential, Dallas, TX

Responsibilities:

  • Responsible for developing and maintaining SalesForce workflows, reports and dashboards.
  • Implemented and maintained SalesForce case management system.
  • Calculated, reconciled and communicated quarterly commissions for 150 sales agents.
  • Created daily reporting and provided analysis of sales and distribution KPIs.

Software: SalesForce (create objects, fields, users, permissions, workflow automation, reports, dashboards, case management), MS Excel (vlookup, complex formulas, pivot tables), Access, PowerPoint, Outlook, Word

Senior Operations Mgr

Confidential, Fort Worth, TX

Responsibilities:

  • Developed business operations architecture to support needs of nationwide consumer sales start­up company.
  • Created and implemented new operational processes to create a scalable workflow system to account for rapid growth and a diversified client base: 300% revenue increase over 2 consecutive quarters.
  • Reorganized the Operations Department to reduce weekly overtime by 80% on average within 4 weeks.

Software: Proprietary CRM (create objects, fields, users, permissions, workflow automation, reports, dashboards), MS Excel (vlookup, complex formulas, pivot tables), PowerPoint, Outlook, Word

Sr. Director of Operations

Confidential, Fort Worth, TX

Responsibilities:

  • Responsible for the review, management and ongoing development of all operational support processes and staff.
  • Reduced operational expenditures by 11% year - over-year by ongoing data and process analysis of departments such as Commercial Real Estate, Sales Operations Support, Recruiting and Advertising.
  • Participated in the development and implementation of proprietary asset management tool which decreased asset losses by 92% in the first quarter of utilization.

Software: SalesForce (create objects, fields, users, permissions, workflow automation, reports, dashboards, case management), MS Excel (vlookup, complex formulas, pivot tables), Access, PowerPoint, Outlook, Word

National Business Mgr

Confidential, Orlando, FL

Responsibilities:

  • Oversaw all standard functions of the Sales Operations Department including management of all remote office administrators.
  • Sales Operations Department was responsible for management of apparel, collateral and asset inventory fulfillment processes.
  • Calculated and reconciled commission payroll for all levels of the organization.

Software: MS Excel (vlookup, complex formulas, pivot tables), Access, PowerPoint, Outlook, Word

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