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Sales Support Manager Resume

Nashville, TN

SUMMARY

Financial Manager with over twenty - five years of proven experience successfully leading global sales and credit operations in new and established markets with an emphasis on customer service and satisfaction.

PROFESSIONAL EXPERIENCE

Confidential, Nashville TN

Sales Support Manager

Responsibilities:

  • Led operations supporting the field sales force for the US central regions ($1.5B in sales revenue) comprised of thirteen states, including the Houston, Indianapolis and Minneapolis regional offices
  • Directed and monitored all regional merchandising programs to better incentivize customers to enter into retail financing and leasing transactions
  • Led and trained up to seven direct reports on financial quoting, dealer and customer interactions, and other career related topics
  • Mentored employees inside and outside the department and imparted to them skills and knowledge necessary for advancement to desired field sales force roles

Retail Credit Manager

Confidential, Nashville, TN

Responsibilities:

  • Led credit operations for the US southern region comprised of nine states (including Texas and Florida) and eleven Caterpillar dealerships
  • Analyzed, approved and processed over $950 million in business annually, consistently leading all of the other US regions in construction equipment financing volume and revenue
  • Complied financial reports consisting of data from all US regions and communicated such results to other departments and managers
  • Spearheaded multiple cross-departmental teams that used the 6 Sigma methodology to streamline internal processes related to evaluating customer lines of credit, reviewing municipal leasing submissions, and improving the dealer relationship
  • Led and trained up to eight direct reports on credit policies, credit analysis, customer interactions, and other career related topics
  • Mentored employees inside and outside the Credit Department and imparted to them practical skills and knowledge necessary for their advancement, assisting in eight direct employees’ promotions within three years

Business Accounts Manager

Confidential, Nashville, TN

Responsibilities:

  • Led finance sales volumes for three consecutive years with an average of $60 million in sales annually and the highest ROE results within the sales team
  • Generated new business volume with turbine customers in the North American, Latin American and European markets
  • Negotiated and closed international energy financing transactions in Spain, Dominican Republic, Argentina, Turkey and other international markets
  • Provided oversight and management to internal and external local counsels to document and close transactions in tight deadlines

Regional Accounts Manager

Confidential, Houston, TX

Responsibilities:

  • Led finance sales volumes for two consecutive years with over $100 million in sales annually across a territory spanning six states and seven Caterpillar dealerships for the newly formed Confidential
  • Developed the position with policies and criteria for financing EPG and standby power equipment that was adopted as the standard for the division and the Power Sales groups within the Caterpillar dealerships
  • Established a new customer base for the organization by fostering relationships with major accounts in the Global Petroleum sector

Territory Manager

Confidential, Salt Lake City, UT

Responsibilities:

  • Developed and booked sales in assigned sales territories, which consisted of customers with the construction, services and mining industries
  • Assisted customers in obtaining the necessary equipment and financing by supporting them through the sales and credit processes
  • Visited and communicated regularly with customers to establish and maintain relationship improving customer satisfaction

Confidential, Atlanta, GA

Registered Investment Advisor and Retail Broker

Responsibilities:

  • Developed and managed stock and bond portfolios in excess of $40 million in client assets
  • Completed certification as a Series 7 Registered Investment Advisor

Confidential, Atlanta, GA

Credit Analyst and Collection Representative

Responsibilities:
  • Reviewed customer credit applications
  • Called and met with customers in order to collect past due payments

Confidential, Atlanta, GA

Auditor

Responsibilities:

  • Audited FHA HUD Housing Authorities throughout the US

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