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Returns Department Specialist Resume

Valley Brook, AvenuE

SUMMARY

  • I have 13 years of sales experience, including positions as a Customer Care Specialist, an Investment Adviser and as a Relationship Banker in industries including insurance, investments and retail, as well as 12 years of managment postiotions in the hospitality industry.
  • Most recently, I have been working at Confidential Enterprises from as a Customer Care Specialist, and transferring to the Returns Department in April of 2015 where I have broadened my product knowledge as well as learning the new launches and implementing the companies new operating systems.
  • I thoroughly enjoy my job, but coming from a lucrative background in sales I am interested in furthering my career in a sales role.

AREAS OF EXPERTISE

  • Talented client relations manager
  • Advertising, Billing,Cold Calling, Consulting, Credit, resolving customer concerns, Customer Relations, Customer Service, Sales
  • Customer satisfaction, Customer service,Finance, Futures, General Management, Hiring, Insurance, inventory control, Inventory Management, investment strategy,
  • Skilled in call center operations
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Marketing savvy
  • Strong problem solving aptitude
  • Persuasive speaker
  • Networking, Packaging, Policy Analysis, presentation selling, Sales, Scheduling, Telephone Skills.

PROFESSIONAL EXPERIENCE

Returns Department Specialist

Confidential, Valley Brook Avenue

Responsibilities:

  • Respnsible for receiving retail, wholesale and E commerce returns as well as from Trunk shows and store closings.
  • Verifying all returned inventory and addressing style numbers and pricing.Light quality control inspection.
  • Precessing returned units for refunds, credits and exchanges.
  • Lead point for the Returns department for utilizing Sales Force for E commerce return issues.
  • Versed in using Oracle desktop and mobile application systems, Hybris, KWI and QAD.
  • Working in conjunction with Order Management, Inventory Control, Quality Control, Shipping and Customer Care.
  • Strong product knowledge and company structure.Attended sales training classes at Vestry

Customer Care Specialist

Confidential, Valley Brook Avenue

Responsibilities:

  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Attended Sales Training at our Vestry location.
  • Met with designers from different product lines for new launches.
  • Set up in store appointments for clients.
  • Received a 5 star Yelp review for a customer accommodation

Investment Advisor

Confidential, Paramus, NJ

Responsibilities:

  • Set up accounts for new and existing clients.
  • Built and maintained client base.
  • Interviewed clients to gain information on their financial status.
  • Obtained risk tolerance and account objectives.
  • Created detailed profiles for new clients.
  • Told clients about financial products and services.
  • Advised clients on a variety of investment products.
  • Guided clients in gathering financial records from bank accounts, income taxes, life and disability insurance and pension plans.
  • Developed investment strategy.
  • Tracked progress of financial plans.
  • Provided ongoing consultation and support.
  • Collaborated with financial analysts and counselors to develop integrated solutions.

Relationship Banker

Confidential, Ramsey, NJ

Responsibilities:

  • As a relationship banker my job functions were to open checking accounts, savings accounts, credit cards,CD\'s and Retirement accounts for new clients, and to manage existing Clients accounts.
  • I was also active in referring Business to our Financial advisor, Loan Officer and Business Banker based on profiling my clients to get know and understand their financial needs.
  • I was consistently in the top ten bankers in my district for sales and referral business as well as in thriving to meet our goals for customer satisfaction scores.
  • I am proficient on the aspects of opening and maintaining both business and personal accounts, and pride myself on product knowledge.

Agent

Confidential, Saddle Brook, NJ

Responsibilities:

  • On the business side I would also sell insurance policies for key employees as well as for buy /sell agreements.
  • I was also proficient in selling Annuities, both fixed and variable to my clients.

Financial Advisor

Confidential, Saddle Brook, NJ

Responsibilities:

  • As an agent at Confidential I actively prospected out new business through cold calling, networking and setting up meet and greet lunches and dinners for prospective clients.
  • My main objective was to set appointments, discuss my clients financial goals as well as to assist them in preparing for their futures.
  • This was done through profiling, presenting a comprehensive financial plan, weather it was for a short term goal, college planning or retirement planning.

Owner

Confidential, West New York, New Jersey

Responsibilities:

  • My company was set up to collect on financial judgments in the State of New Jersey \'s small claims court system.
  • I would collect data from the local courthouses to find prospective clients who were near the end date of the statute to collect on their judgments.
  • I would contact the clients by mail to set up a phone interview.
  • Upon reaching an agreement with the client, I would then look into the other party to find their assets to satisfy their legal obligation to my clients.

Shipping Clerk

Confidential, Secaucus, NJ

Responsibilities:

  • My duties at Confidential, which is a textile company, I would ship out their products, Worldwide through Confidential.
  • The Process included packaging, weighing and addressing the packages as well as setting them up for pick up.

General Manager,

Confidential, Cliffside Park, NJ

Responsibilities:

  • I was hired as General Manager to start a new restaurant up for the owner.
  • I was involved in all aspects from setting up vendors, hiring and training staff, menu planning, advertising, setting up private parties as well as inventory control, staff scheduling and house accounts.
  • After the initial set up I managed the restaurant, with two managers working for me to assure that the establishment functioned properly.

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