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Credit Risk Analyst Ii Resume

Dallas, TX

SUMMARY

  • Over three years of call center experience in conducting and providing analytical, administrative support within an internal control environment.
  • Responsibilities include assisting line of business and evaluation of customer's needs.

TECHNICAL SKILLS

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Works
  • Novell Group Wise
  • Windows 2000

PROFESSIONAL EXPERIENCE

Credit Risk Analyst II

Confidential, Dallas, TX

Responsibilities:

  • Evaluate portfolio risk by monitoring metric trends.
  • Evaluate and monitor the impact of proactive and reactive line changes.
  • Evaluate and monitor the impact of overlimit authorizations.
  • Evaluate and monitor the impact of collections strategies.
  • Performance Reporting.
  • Portfolio loss reporting - contractual and manual losses.
  • Portfolio delinquency reporting - roll rates and lag rates.
  • Forbearance program performance reporting - CCCS, Short and Long Term programs.
  • Production reporting - collections metrics - contacts, reviews, reach etc.
  • Ad hoc Analysis.
  • What if/scenario analysis to assess loss impacts over different time frames e.g. quarterly, seasonally.
  • What if/scenario analysis to assess delinquency impacts over different time frames e.g. quarterly, seasonally.
  • What if/scenario analysis to assess revenue impacts over different time frames e.g. quarterly, seasonally.
  • What if/scenario analysis to assess revenue and loss impacts over different time frames e.g. quarterly, seasonally based on different out standings.

Lead Customer Service Associate

Confidential, Addison, TX

Responsibilities:

  • Research and respond to questions received on the Field Support/VP Support, Solutions and escalation queues.
  • Input and process orders received into the company computer system (MLM and AIO).
  • Research and respond to questions concerning shipments and backorders as well as escalated issues.
  • Field supervisor escalations.
  • Provide information about company products, specials, marketing programs, business practices, qualifications and commissions to CSAs, Consultants, VPs and management.
  • Communicate with all levels of department management when significant issues arise.
  • Ensure all trouble shooting actions have taken place by the Tier I CSA and determine appropriate solution for escalation and/or contact of consultant.
  • Create issue tickets in Confidential system and follow until resolution is complete and tested.
  • Provide software implementation support.
  • Gather and report on details against call driver data in support of root cause analysis.
  • Ability to retain and process information provided in company training program.
  • Perform the essential functions and basic duties as described for this position.
  • Possess a technical aptitude to diagnose system and or process issues.

Customer Service Representative

Confidential

Responsibilities:

  • Provide expeditious customer service in the credit card payment processing industry
  • Provide technical support for any equipment/technical issues
  • Trained and expanded newly learned skills to other departments of the company

Confidential

Customer Service Representative

Responsibilities:

  • Supervised employees customer interactions
  • Performed coaching sessions with struggling employees
  • Handled callers whom have chosen to escalate their call to the supervisor

Supervisor, DFW Airport

Confidential

Responsibilities:

  • Train New Employees
  • Customer Satisfactory Supervision
  • Customer Service
  • Cash Management Duties

Vault Clerk

Confidential, Dallas, TX

Responsibilities:

  • Trained new employees on the proper techniques of sorting Mortgage Documents
  • Performed audit process on numerous accounts headed for foreclosure
  • Conducted extensive Mortgage file review and Credit Risk Evaluations
  • Researched missing files via computer
  • Scanned images into PDFs for file simplicity

Unloader

Confidential, Dallas, TX

Responsibilities:

  • Responsibilities included organizing company product
  • Utilized company policy and procedure to maximize profits

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