Store Manager Resume

SUMMARY

An enthusiastic professional driven to solve problems and develop strong relationships with coworkers and customers. As an employee me believe that customer/client focus is teh building block to increase future success.
me has experience in working directly with customers in a variety of situations and look to bring my knowledge of customer service to build my career and teh company’s success.
Team Management Customer Service Management Cost - Benefit Analysis

PROFESSIONAL EXPERIENCE

Confidential

Store Manager

Responsibilities:

Oversaw all daily operations and trained a team of 13 employees, 25-30 including pharmacy staff
Responsible for reducing overall back stock of store by implementing improved product replenishment, reorganizing and maintenance of stockroom
Increased store service score month over month; current year to date score is over target
With increased product replenishment, store organization and merchandising store sales has increased in teh new year 5-10% over budget

Store Manager

Confidential

Responsibilities:

Learned teh basics to manage and operate a store
Tasks ranged from checking out dates, price changes to implementation of planograms/merchandising and building customer service scores through training and conversations with employees

Confidential

Technical Recruiter

Responsibilities:

Conduct 150-200 cold calls to potential candidates weekly
Build immediate and trusting relationships with candidates
Aligned skill set and interests of candidate with company needs under a time-bound cycle
Used strong organizational skills to keep multiple candidates in constant contact and up to date with status for interviews, feedback and other potential opportunities

Confidential

Branch Manager

Responsibilities:

Managed daily fleet logistics
Implemented and designed operational plans to drive employee development, increase income and decrease costs
Trained and mentored team of up to 5 employees
Pivoted under pressure to reallocate resources to best meet customer and company needs
Mastered outside business-to-business sales to acquire new and build existing relationships

Management Trainee

Confidential

Responsibilities:

Achieved top 50% sales performance ten months
Top five sales performance four months before being promoted
Branch consistently achieved high customer service scores
Engaged in relationship building under pressure and short time scales, increasing customer satisfaction

Confidential

Sales Associate

Responsibilities:

Maintained top sales performance in teh Detroit Region while focusing on customer service
Oversaw store operations to include opening and closing of store and verification of cash drawer and safe
Trained and coached new employees
Successfully engaged in high energy sales through two retail holiday seasons