We provide IT Staff Augmentation Services!

Senior Business Consultant Resume

4.00/5 (Submit Your Rating)

SKILLS:

  • Fluent in verbal/written Spanish, fluent in verbal Persian
  • Lean Learning Center certification, Data Analytics & Problem Solving, Continuous Improvement

RELEVANT EXPERIENCE:

Senior Business Consultant

Confidential

Responsibilities:

  • IT Lead for project upgrading from Manhattan WMOS 2015 to WMOS 2019
  • Oversee defect and enhancement team and provide stream - lined solutions to process for multiple distribution centers’ Manhattan WMS application
  • Strategize for continued team growth and continuous development strategy for multiple teams for supporting Operations IT teams
  • Responsible for team of both on-site and off-shore testing analysts and manage workload balance including FUT, UAT, and automated regression testing in an Agile workflow environment.
  • Develop long-term planning and assessment of IT technology solutions and provide direction for departmental future-state strategy
  • Development of end-to-end process solutions and subsequent development of UAT testing scripts
  • Work with Cardinal DC Operations team for process improvements via increased utilization of Manhattan capabilities, including Inventory Control processes and Labor Management reporting.
  • Assist in modifications/development of SOPs for training for ops teams based on system changes
  • Extensive analysis of process flow and providing recommendations to increase efficiencies with emphasis on LEAN methodologies

WMS System Analyst

Confidential, Columbus, OH

Responsibilities:

  • Solicit and document requirements from operations teams to develop process diagrams for software enhancements requests and configuration changes and subsequently all related training
  • Development of end-to-end process design and subsequent development of UAT testing scripts
  • UAT testing and validation of configuration changes prior to implementation into production
  • Implementation of multiple system modifications, including Carton Rate Shopping, Labor Management module and Cognos (SCI) reporting enhancements
  • Develop reports using intermediate SQL skills for data analysis, i.e inventory status, sales rates, etc
  • Prepare for annual IT SOX compliance audit and rectify processes to ensure compliance
  • Directed and administered the 2015, 2016, and 2017 peak season postmortem hindsight review process in collaboration with engineering team
  • Conducted various continuous improvement projects to streamline operations with strategic improvements and cost-saving initiatives, including pick-path efficiency modifications, maximize active location cube utilization to reduce footprint, and developed auditing techniques to increase order fill rate to 99.97%

Operations Manager

Confidential, Groveport, OH

Responsibilities:

  • Extensive technical use of E-time (Kronos), WCS Pyramid, Manhattan WMOS, and MS Office.
  • Directed seven exempt and 700+ (peak volume) non-exempt associates for fulfillment operations of clients including WWE, Eloquii, Shopko, and primarily J. Crew
  • Increased departmental productivity from 10k to 40k+ units daily during for holiday season 2014 by establishing Manhattan WMOS waving strategies, pick path modifications, inventory correction processes, and establishing product flow cadence for operations
  • Utilized WCS system knowledge to improve product flow and reduce MHE inefficiencies in carton pack and shipping areas, increasing carton flow capacity by 17%
  • Restored operations after building roof collapse of 400k+ sq ft warehouse including systematically re-mapping building layout, removal of client product inventory, and reintroduction of full operations within limited usable space during building reconstruction
  • Improved customer order fill rate by implementing packing audit process, order problem resolution improvements, and new-hire training plan to reduce inventory errors
  • Decreased departmental CPU from $1.20/unit to less than $.75/unit in under a 4 month period

Operations Supervisor - Data Management

Confidential, Columbus, OH

Responsibilities:

  • Extensive technical use of Manhattan iSeries WMS, Pyramid WCS, SAP, Kronos, Manhattan Labor Management systems, MS Office and other internal software
  • Responsible for planning, production control, and systems monitoring for the VSD operation fulfilling up to 650k units per day
  • Key contributor to various LEAN projects:
  • Developed staffing strategy to show savings of over $2M in replenishment process
  • Cost study of packing sorter chute accuracy vs. problem order unit resolution
  • Planned waving cadence to maximize throughput, drove production balancing meetings on a daily basis, strategically moving resources between departments to maximize operational productivity

Operations Supervisor

Confidential, Columbus, OH

Responsibilities:

  • Responsible for warehousing and replenishment operations for Confidential ’s Secret Direct
  • Managed up to 5 team leaders and up to 40 associates processing over 30,000 transactions/shift
  • Increased team efficiency from 45 UPH to 58+ UPH by driving labor standard efficiencies
  • Promoted seven associates to elevated roles during tenure via extensive training of employee relation skills, WMS software use, and critical thinking

Project Manager

Confidential, Columbus, OH

Responsibilities:

  • Managed organization IT infrastructure and provided immediate support to minimize downtime
  • Oversaw and managed multiple POS and back office server upgrade projects simultaneously, including management of multiple vendors and assured strict adherence to project timelines
  • Maintain continuous alignment of project scope with key shareholders on operations teams
  • Developed training plan for implementation of new software for training of end users
  • UAT testing and validation at project end to verify software and hardware upgrades
  • Provided necessary post-installation support

District Senior Operations Manager

Confidential, Columbus, OH

Responsibilities:

  • Supervision of up to seven direct exempt employees and 125+ non-exempt employees in a $16M/year organization
  • Accountable for human resources, sales, supply procurement, inventory control, food labor costs, operations, and maintaining sanitation procedures in multiple locations.
  • Increased average sales from $1.5M to $2.2M per location via training &improved staff planning
  • Upgraded monthly profit from 27% to 31% per location through increase labor controls, detailed inventory management, increased staffing retention, and weekly P&L analysis

We'd love your feedback!