Senior Business Consultant Resume
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SKILLS:
- Fluent in verbal/written Spanish, fluent in verbal Persian
- Lean Learning Center certification, Data Analytics & Problem Solving, Continuous Improvement
RELEVANT EXPERIENCE:
Senior Business Consultant
Confidential
Responsibilities:
- IT Lead for project upgrading from Manhattan WMOS 2015 to WMOS 2019
- Oversee defect and enhancement team and provide stream - lined solutions to process for multiple distribution centers’ Manhattan WMS application
- Strategize for continued team growth and continuous development strategy for multiple teams for supporting Operations IT teams
- Responsible for team of both on-site and off-shore testing analysts and manage workload balance including FUT, UAT, and automated regression testing in an Agile workflow environment.
- Develop long-term planning and assessment of IT technology solutions and provide direction for departmental future-state strategy
- Development of end-to-end process solutions and subsequent development of UAT testing scripts
- Work with Cardinal DC Operations team for process improvements via increased utilization of Manhattan capabilities, including Inventory Control processes and Labor Management reporting.
- Assist in modifications/development of SOPs for training for ops teams based on system changes
- Extensive analysis of process flow and providing recommendations to increase efficiencies with emphasis on LEAN methodologies
WMS System Analyst
Confidential, Columbus, OH
Responsibilities:
- Solicit and document requirements from operations teams to develop process diagrams for software enhancements requests and configuration changes and subsequently all related training
- Development of end-to-end process design and subsequent development of UAT testing scripts
- UAT testing and validation of configuration changes prior to implementation into production
- Implementation of multiple system modifications, including Carton Rate Shopping, Labor Management module and Cognos (SCI) reporting enhancements
- Develop reports using intermediate SQL skills for data analysis, i.e inventory status, sales rates, etc
- Prepare for annual IT SOX compliance audit and rectify processes to ensure compliance
- Directed and administered the 2015, 2016, and 2017 peak season postmortem hindsight review process in collaboration with engineering team
- Conducted various continuous improvement projects to streamline operations with strategic improvements and cost-saving initiatives, including pick-path efficiency modifications, maximize active location cube utilization to reduce footprint, and developed auditing techniques to increase order fill rate to 99.97%
Operations Manager
Confidential, Groveport, OH
Responsibilities:
- Extensive technical use of E-time (Kronos), WCS Pyramid, Manhattan WMOS, and MS Office.
- Directed seven exempt and 700+ (peak volume) non-exempt associates for fulfillment operations of clients including WWE, Eloquii, Shopko, and primarily J. Crew
- Increased departmental productivity from 10k to 40k+ units daily during for holiday season 2014 by establishing Manhattan WMOS waving strategies, pick path modifications, inventory correction processes, and establishing product flow cadence for operations
- Utilized WCS system knowledge to improve product flow and reduce MHE inefficiencies in carton pack and shipping areas, increasing carton flow capacity by 17%
- Restored operations after building roof collapse of 400k+ sq ft warehouse including systematically re-mapping building layout, removal of client product inventory, and reintroduction of full operations within limited usable space during building reconstruction
- Improved customer order fill rate by implementing packing audit process, order problem resolution improvements, and new-hire training plan to reduce inventory errors
- Decreased departmental CPU from $1.20/unit to less than $.75/unit in under a 4 month period
Operations Supervisor - Data Management
Confidential, Columbus, OH
Responsibilities:
- Extensive technical use of Manhattan iSeries WMS, Pyramid WCS, SAP, Kronos, Manhattan Labor Management systems, MS Office and other internal software
- Responsible for planning, production control, and systems monitoring for the VSD operation fulfilling up to 650k units per day
- Key contributor to various LEAN projects:
- Developed staffing strategy to show savings of over $2M in replenishment process
- Cost study of packing sorter chute accuracy vs. problem order unit resolution
- Planned waving cadence to maximize throughput, drove production balancing meetings on a daily basis, strategically moving resources between departments to maximize operational productivity
Operations Supervisor
Confidential, Columbus, OH
Responsibilities:
- Responsible for warehousing and replenishment operations for Confidential ’s Secret Direct
- Managed up to 5 team leaders and up to 40 associates processing over 30,000 transactions/shift
- Increased team efficiency from 45 UPH to 58+ UPH by driving labor standard efficiencies
- Promoted seven associates to elevated roles during tenure via extensive training of employee relation skills, WMS software use, and critical thinking
Project Manager
Confidential, Columbus, OH
Responsibilities:
- Managed organization IT infrastructure and provided immediate support to minimize downtime
- Oversaw and managed multiple POS and back office server upgrade projects simultaneously, including management of multiple vendors and assured strict adherence to project timelines
- Maintain continuous alignment of project scope with key shareholders on operations teams
- Developed training plan for implementation of new software for training of end users
- UAT testing and validation at project end to verify software and hardware upgrades
- Provided necessary post-installation support
District Senior Operations Manager
Confidential, Columbus, OH
Responsibilities:
- Supervision of up to seven direct exempt employees and 125+ non-exempt employees in a $16M/year organization
- Accountable for human resources, sales, supply procurement, inventory control, food labor costs, operations, and maintaining sanitation procedures in multiple locations.
- Increased average sales from $1.5M to $2.2M per location via training &improved staff planning
- Upgraded monthly profit from 27% to 31% per location through increase labor controls, detailed inventory management, increased staffing retention, and weekly P&L analysis