PROFESSIONAL PROFILE:

• Results - driven and focused Executive for 19 years in the Information Technology (IT) industry with a top AMLAW 200 firm and lobbying group.
• Supervised teams of IT professionals responsible for all corporate and local office systems.
• Designed and implemented the firm’s WAN/LAN and Back-Office Server Infrastructure for all locations.
• This includes both On PREM and Cloud Infrastructure (i.e. 2 data centers (On Prem and Virtual (IAAS)), 150 virtual servers).
• Implemented and managed IT operations as directed by the Chief Technology Officer for over 1000 users.
• Served as an Officer in the United States Marine Corps for 20 years.
• Effective in fostering collaboration and consultative relationships with senior management and across traditional boundaries.
• Adaptable - skilled at supporting individuals building systems, handling problems; as well as managing teams, training, developing strategies, polices, and processes.

TECHNOLOGY:

Network: Cisco Routers and Switches, Firewalls, BANYAN Vines LAN/WAN

Telephony: VOIP, Cisco Call Manager, Cisco Unity Voicemail, Cisco Unified Presence (IM), Video Teleconferencing, WEBEX

Languages: Mainframe Programming (Natural II, Statistical Analysis Software); Relational Database Programing Languages (Dbase, Paradox, Approach, Access);

Applications: AMI, Word Pro, Word Perfect, MS Office, Interwoven (iManage, Desksite, Worksite), etc.

Operating Systems: Unix, Oracle, Novell, Windows Operating Systems, VMWare EXSI

Cloud Services: MS Azure IAAS, MS Office365, Cisco Meraki Wireless Services and Remote Office Servies

PROFESSIONAL EXPERIEINCE:

Associate Director of Infrastructure / Operations

Confidential, Washington, DC

Responsibilities:

• Manage and supervised a large Infrastructure/Operations Team of senior engineers and Subject Matter Experts (SME) in their respective disciplines.
• Directly responsible for managing a 3rd Party Network Operations Center (NOC) managed services vendor.
• Also responsible for managing a 3rd Party Security Operations Center (SOC) vendor providing monitoring and analysis of the Firm’s security posture.
• This includes detecting, analyzing, and responding to cybersecurity incidents using a combination of technology solutions and processes.
• CYBERSECURITY/INFOSEC oversee/verified the installation and testing and all Linux/Apache and Windows computers, servers, and appliances received monthly security patches; and ensure all Firm-Wide applications receive required updates as they are released.
• Direct team of Subject matter experts to execute cybersecurity assessments, vulnerability scanning, penetration testing, incident response and mitigation of findings and review of potential security risks; while maintaining the appropriate cybersecurity posture.
• Design, implement and manage Two Data Centers one (1) physical and one (1) Virtual in MS Azure Cloud IAAS for all 5 branch Offices.
• Managed the Firm’s MS Azure Subscriptions, MS O365 Subscription and feature set (Exchange, Teams, SharePoint, Intune, OneNote, etc.).
• This includes management of the Firm’s On Premise Data Stores and IAAS Data Volumes.
• Supervised the configuration and management of the Firm’s Virtual Infrastructure (VMWare and MS Hypervisors).
• Responsible for the configuration, implementation and management of the Firm’s WAN and LAN for all offices.
• Configuration, implementation and administration of MS Active Directory Services and Azure Active Directory Services as it relates to the Firm;
• Provides systems, network, end-user and technical support and maintenance across the Firms data centers;
• Responsible for data center design, office space networking, access controls; HVAC, electrical and networking installation contractors;
• A large portion of the budget was dedicated to Infrastructure/Operations. Responsible for the procurement and maintenance of all Cisco Devices (Routers, Switches, Firewalls, and Appliances) throughout the Firm.
• TELEPHONY/VOIP supervised the Firm’s telecommunications team which was directly responsible for the care and maintenance of the Firm’s Unified Communications Systems (Telephony, Voicemail, Instant Messaging) for the all branch offices.
• This include the care and maintenance of the Video Telepresence Infrastructure (Video Conferencing, WEBEX Meetings, teleconferencing events).
• Microsoft Active Directory Federation Services (ADFS). Designed, implemented and administered the Firm’s ADFS Infrastructure to include configuration of various Single Sign On (SSO) Relying Party Trusts with 3rd Party SAAS Organizations. Provided the ability for the Firm to use SSO functionality, available within a single security or enterprise boundary to Internet-facing applications to enable users a streamlined user experience while accessing the web-based applications within the Firm’s enterprise.
• Directly responsible for the implementation and maintenance of the Firms Remote access Solutions using Cisco AnyConnect VPN, MS AlwaysOn VPN, Citrix, and Remote Desktop Protocol (RDP) leveraging MS Multi Factor Authentication (MFA) Solution.
• Responsible for the implementation of the Firm’s Disaster Recovery solution to include nightly backup of all Firm-Wide Systems. Including the configuration and maintenance of the Firm’s On Premise data stores (NAS, SAN) and IAAS data volumes.

NETWORK ARCHITECT

Confidential

Responsibilities:

• Network Security, Unified Communications .
• Responsible for firm-wide systems including; Email, Voice-Mail, IM, Telecommunication, Video Conferencing and inter-office connectivity.
• Responsible for the Firm’s Wide Area Network (WAN), Local Area Network (LAN) and Wireless Network.
• Supervises the WAN Team to provide direct support to all Firm offices on all issues relevant to communications and network connectivity.
• Provides guidance, conduct research and make recommendations on network products and services.
• Implements and Manages the Firm’s Disaster Recovery Plan, implements and maintains policies and procedures established by the Chief Technology Officer (CTO).
• Direct representative to the Financial Department for maintenance of all Financial Systems (Elite).
• Provide direct support to the Records Department and Immigration Practice for maintenance of their respective systems.
• Maintains an in-depth technical knowledge of network and Personal Computers operating systems including Microsoft Windows Operating Systems, Microsoft SQL Server, Cisco IOS and ASA, Elite Enterprise, Nortel Succession and FileSurf Records Management Application.

Key Accomplishments: Promoted in July 2007 from Manager of Enterprise Systems Operations to Associate Director of Enterprise Services

Manager, Enterprise Systems Operations

Confidential, Washington, DC

Responsibilities:

• Responsible for the implementation and administration of the Firm’s Wireless Network.
• Responsible for the Firms WAN/LAN and administration thereof.
• Responsible for Care and Maintenance of the Firms Video Telepresence (VTP) Infrastructure
• Responsible for the Firm’s Disaster Recovery Solution to include nightly and backup of all Firm-Wide Systems. This includes management of the Firm’s On Premise Data Stores.
• Directly responsible for the implementation and maintenance of the Firms Remote access Solutions (Cisco AnyConnect VPN, Citrix, Remote Desktop Protocol (RDP)
• Ensures all Windows Computers/Servers receive required Security Patches monthly
• Ensures all Linux/Apache servers/appliances receive required security patches/updates.
• Ensures All Firm-Wide applications receive required updates as they are released.

Senior Network Engineer

Confidential, Washington, DC

Responsibilities:

• Responsible for the configuration and maintenance of the Firm’s Microsoft Windows NT Domain. Windows 2000 Infrastructure and its integration with the Novell Network.
• Responsible for the configuration and maintenance of the Firm’s Compac Proliant and Dell PowerEdge Servers and their respective Operating Systems (Novell 5, MS WINNT 4.0, Terminal Server, MS Windows 2000).
• Responsible for the configuration and maintenance of all Back-Office Applications (MS Exchange, MSSQL Server, MS Office, MS Proxy Server).
• Project Manager for the migration from Novell GroupWise 5.5to MS Exchange 5.5 and MS Outlook 2000. Assists the Network Manager with configuration of Cisco Routers and switches, Access Servers, Cache Engines and Cisco Pix Firewall.
• Responsible for the High Level Maintenance of the Firms, Accounting System (HP 9000, UNIX Informix OS, Elite).
• Responsible for the maintenance of the Firm’s WAN/LAN.
• Project lead on Migrating from MS Exchange 5.5 to MS Exchange 2000 Enterprise Server and the Migration from MS WINNT 4.0 Accounts to MS Active Directory Services/Accounts.
• Directly responsible for the Enterprise Disaster Recovery Plan and Execution. WAN Team Supervisor .

Interim Network Manager / Systems Administrator

Confidential, Washington DC

Responsibilities:

• Responsible for the maintenance and administration of the Firm’s Novell Network, MSWINNT Domain, MS Exchange Organization and LAN/WAN.
• Responsible for the installation, configuration, deployment and maintenance of all MS WINNT BackOffice Servers to include Cisco Routers, Switches, Remote Access Servers, SHIVA LANRover Devices and the Firm’s Firewall (Checkpoint Firewall 1). Responsible for the supervision and training of all Network Operations personnel.

System / Network Administrator

Confidential, Washington, DC

Responsibilities:

• Responsible for the maintenance and administration of the Firm’s Novell Network, WINNT Domain, MS Exchange Organization, and LAN/WAN.
• Responsible for the installation, configuration, deployment and maintenance of all MS WINNT BackOffice Servers to include Cisco Routers, Remote Access Servers, SHIVA LANRover Devices and the Firm’s firewall (Checkpoint Firewall 1). In charge for the administration of the Firm’s BackOffice Applications (MSSQL Server, MS Exchange Ent Server, MS Outlook, MS Office, IIS).
• Administer the Firm’s Internet Access through MS Proxy Server, Surfwatch Software and communications with the ISP.
• Maintain the Firm’s Anti-Virus Protection Software. Schedule and oversee regular maintenance and backups for all approved BackOffice applications.
• Maintain and administer the Firm’s Lotus Notes Domino Servers and Notes Domino Email Gateway as well as client software.
• Assist in the maintenance of litigation software and image server. Information Systems liaison to the Accounting Department during 4 month migration to MSSQL based Accounting System (Elite) and continuing technical lead. Supervise and train co-workers and subordinates within the IT Department.
• Project Lead for Novell GroupWise Email Client to MS Outlook, Soft Solutions to PCDocs and Windows 3.1 to WINNT for 400 Users. Systematize and Document IT Practices.

Systems/ Network Administrator

Confidential, Washington, DC

Responsibilities:

• Responsible for maintenance and administration of the Firm’s Novell Network.
• Responsible for the maintenance of all Network Hardware and Systems Software.
• Responsible for the analysis, testing, installation and maintenance of approved software (Network/Standalone), for the Firm through the use of standard Life Cycle Management techniques. Responsible for the security of all Network supported applications.
• Provide Network Access (Security Profiles) to end-Users and/or program managers on an as required basis.
• Responsible for the implementation and Management of the Firm’s Software Virus Protection Program to include the identification and removal of all reported Malware Network, local work station and/or magnetic media.
• Responsible for implementing and maintaining the Firm’s Data Recovery Programs.
• Is responsible for the maintenance of the Firm’s Data Communications Hardware and Software.
• Ensures connectivity between the LAN and the end-user. Is responsible for the maintenance and inventory of all end-user computing equipment.
• Maintains the Oracle Database providing Electronic Mail service to all firm employees.
• Maintain Unix Database providing access to required Unix applications. Maintains connectivity between LAN and WAN.
• Responsible for the Administration and maintenance of the Firm’s MS WINNT 4.0 Network Servers as they relate to the Washington DC Office.
• Responsible for the Administration of the Firm’s MS Exchange 5.0 Server with associated MS Outlook Client.
• Is directly responsible for the migration of existing Novell Network to MS Windows NT 4.0 server as it relates to Systems/Network Administration.
• Provides PC Literacy and/or application specific instruction to end-users on an as required basis. Is the technical liaison between software/hardware vendors and end-users.

User Support Coordinator

Confidential

Responsibilities:

• Responsible for coordinating all levels of end-user support.
• Provide software support for all firm approved software.
• Provide hardware support (to include replacement if necessary).
• Responsible for and manages the Firm’s Help Desk.
• Provides PC literacy and/or application specific instruction to end-users on an as needed basis and technical liaison between software/hardware vendors and the end-users.