Sr. Manager Salesforce Consultant Resume
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SUMMARY
- He has extensive experience improving and transforming business and organizational performance through the application technical solutions. He has knowledge and experience across industries, startups and professional services. Salesforce solution Architecture technology experience over (13) plus years working with Sales teams, solution design, technical delivery and organizational change.
- He is a seasoned professional, identifying and delivering the right Business and Technology solutions for each client/project, including organizational change alignment, while continuously exposing and enabling new insights, perspectives and reach, driving highly valued outcomes.
- Passionate about making a difference, leading with a high - energy results-oriented entrepreneurial spirit. Salesforce (Sales, Service and Marketing) clouds.
TECHNICAL SKILLS
- Agile Project Management, Scope, Budgets, SOWs, Release Plans, Backlogs and Roadmaps while continuously measuring across channels.
- Admin, Solution Architecture and Development. (Apex, Visualforce, Process Flows, Configurations and API integrations). Marketing Cloud Segmentation, automation and Journeys.
- Functional and solution design in CRM-based frameworks, to deliver value and business agility while meeting applicable requirements and constraints.
- Leveraging a strong understanding of Salesforce (multi-cloud) capabilities and limitations.
PROFESSIONAL EXPERIENCE
Confidential
Sr. Manager Salesforce Consultant
Responsibilities:
- Managed technical engagements hands on. Functioning as a project technical manager and (Solution Architecture/Development) consulting. Delivery with a standard team of (7), along with being a Trusted Advisor establishing and aligning organizational and business change to technology while continuously exposing and enabling new insights, perspectives and reach, driving highly valued outcomes.
- Solution, manage and implement IT solutions across ((3)-Divisions of First group: Home to School, M&A and Charter Lob) Transportation industry. Salesforce (Sales, Service, Marketing Cloud and Social Intelligence), SAP migration, along with SAP and JDE API integration. API Integration to Payment processing. Sales predictive phone dialing and predictive task management. Working with a large national based client team. Managed project in Jira working in an agile methodology.
- Solution, manage and implement the custom delivery of Service Cloud for Hallmark in a Retail industry. Service Cloud, Knowledge and Live Agent, along with Marketing Cloud. API integration to (4) legacy support systems. In addition, API connection to Heroku. Working with a large national based client team. Managed project in Jira working in an agile methodology.
- Work with Sales Account teams, SME’s and BA’s on RFP’s, Presales, Architecture, Project estimates and SOW’s, as well as presentations and demos. Able to hold room and collaborate with client teams.
Confidential
Consultant
Responsibilities:
- As a solution and technical consultant, managing transforming company into the Salesforce ecosystem. Functioned as a (Solution Architecture and Developer). Worked with a small set of Client power users in a Retail industry of Products, Distribution and Services as well a Rental Space business.
- Conversion from legacy retail store front, web site, CRM and rental application into a new Salesforce org (Sales, Service, Mobile Scheduling and Marketing Cloud). Implementation and training. Managed project in Agile Accelerator.
- Re-Aligned organization to change how they formally worked to now working in Salesforce. Most of the change was within Marketing strategies as well streamlining end to end administration.
Confidential
Consultant
Responsibilities:
- Managing technical engagement as a technical Architect in a Health Care industry. Implemented (2) Salesforce managed packages, (Apptus and Passage Technologies) within Salesforce. API and workflow integration and automation.
- Gathered requirements from (3) diverse business groups, designing the solution, configuring the application, implementing, custom development, document, test, deployment and providing customized training. Managed a team of (23) technical and business resources, large national based client team.
Confidential
IT Director
Responsibilities:
- Managing technical engagement as acting IT Director/ Solution Architect in a consulting role within a Retail, Distribution and Manufacturing industry startup division. Managed and Directed IT, managing a group of (13) and interfacing across (4) brands of business and technical users.
- Implemented a new Salesforce org - (Sales, Service and Marketing Cloud), including e-Commerce B2C & B2B. Cloudcraze within a Salesforce Community Cloud. Integration to SAP and SAP migration. Dell Boomi Integration. API integration to AWS, SEO and Payment Processing. Managed project in Jira.
- Migrated an e-commerce Magneto PHP retail environment across (4) brands to Salesforce, while implementing Cloudcraze to transform e-commerce, implemented Marketing Cloud to transform Marketing, along with InsideSales.com to transform Sales predictive phone dialing and predictive task management, as well as operations improvements with Salesforce Lightning Consoles, transforming the Sales and Service organization with alignment and change control while expanding reach and accelerating connection and conversion rates, streamlining a Sales and Service organization.