SUMMARY

• Assisted creatively to promote ideas for 25+ interactive HR training workshops throughout Asia Pacific region, and helped in tailoring to specific audience & location needs (topics regarding Workday Launch etc.)
• Performed analysis of business and user needs for Data Conversion using current systems functioning at that time, and document business requirements, features, and functional specifications for associated tools
• Documented (Visio process flows other tools) & standardized HR functions (including payroll, talent development, total rewards/compensation) for communication to business.
• Conducted joint application development sessions to create and review existing gaps, determine current and future process flows, and gathered and validated requirements pertaining to Data Conversion for successful implementation of Workday Payroll (2 full time implementation Projects)

CORE COMPETENCIES

• Over Ten years of Techno - Functional experience in Business Analysis
• Agile, Agile SaFe- Scrum Master
• Over five years of experience in Project Coordination & Management
• Vast experience in ERP
• Extensively trained in Six Sigma Methodologies (Green Belt)
• Over one-year experience in Data Analysis and Trends
• IT Infrastructure Library (ITIL)
• HEDIS, Health Plans, Contracts, Regions, Clinics
• Release, Change Management, Change Control Board
• Cloud - AWS, Chat Bot, Machine Learning, S3 Bucket
• Experience in Reporting Tools- Jira, ServiceNow, Cognos
• Currently in PMP Training
• Experience in Logistics (Supply Chain) and finance modules
• CRM- Salesforce, Infor and NetSuite
• Business Intelligence Tools- Tableau, Power BI
• Workday- Payroll, Benefits, HR Functional, Reporting
• ECM - Enterprise Cloud Management

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Senior Business Systems Analyst/ Technical Scrum Master/ Tableau Developer

Responsibilities:

• Responsible for creating and refining business and systems requirements to address business opportunities and formulating documentation to support the development and implementation of the technical solution
• Played a major role in the development and implementation of core business systems, mentored and guided other Business Systems Analysts
• Developed a report in Tableau which served as an application for Resource Management (to estimate the capacity) to the Directors
• Proficient in drafting and documenting as is and to be business processes.
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Protected team from over-commitment, managed backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of major Initiatives (by providing accurate deadlines which were derived from metrics) by United Health Group and Optum.
• Equip the team to have an early understanding of the product backlog
• Act as a servant leader and as a leader where necessary, escalate impediments
• Delivered requirements, performed analysis, and evaluated downstream business, systems, process, and/or organizational impacts
• Planned and assisted with oversight of testing processes and activities including defect identification and resolution
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Assisted clients in converting IT strategic vision into actionable projects that employ innovative solutions
• Very well versed in Release, Change, Expedited Change, Standard Change, Incidents, Full Change Control, Change Control Board.
• Performed SWOT Analysis and gathered strengths from different teams and projected a Process Change
• Created sheets, dashboards, stories, ad-hoc, and advanced reports in Tableau
• Experience in SSIS, SSRS and ad-hoc reports.
• Good understanding of ETL Data Warehouses
• Captured variables for Predictive Analysis using AWS Lex and Lambda
• Experience using algorithms such as Random Forest etc. for accurate model building
• Converted Reporting Structures into Data Science using Visualizations and Predictive Analysis
• Good understanding of HEDIS, NCQA and CMS Specs
• Experience in working with the Contracts, Health Plans, Measures, and its specs provided by the NCQA every year
• Worked closely with Pharmacy Teams for efficient generation of reports and to identify Gaps in the reports for all the Measures.
• Involved in vigorous testing while HEDIS Season
• Generated dashboards in Tableau for deep visualization of Resource Allocation and other management duties.

Environment: Business Process, Process Re-Engineering, Data Science, Python, Alteryx, AWS, Lex, Lambda .Net Platform, Agile- SAFe, SQL, Flow Diagrams, UML, Workday, HCM, SAP, SAAS, Microsoft Visio, PowerPoint, TFS, GAP Analysis, Change Management, ITSM, As Is To Be,Tableau, Risk Management, Excel, Power Pivot, Process Flows, Data Flow Diagrams, HEDIS, Measures, Data Mapping, Integration and Migration, Lean Six Sigma, and Microsoft Word, UAT, Tableau Dashboards, SSRS, SSIS, Defect Testing, SWOT

Confidential, San Antonio TX

Lead Business Systems Analyst/ Technical Scrum Master/ Tableau

Responsibilities:

• Worked closely with business analysts and business owners to enable business process using SFDC
• Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase
• Proficient in drafting and documenting as is and to be business processes.
• Defect Analysis, Joint App Dev. Sessions, Document Analysis and Interface Analysis.
• Analyzing and processing data using statistical methods and techniques, interpreting the results, and providing a written summary of data analysis.
• Assess opportunities to re-engineer current workflow and processes related to end-users.
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.) and migrated an entire department from Waterfall to Agile.
• Experienced in designing customized interactive dashboards in Tableau using Marks, Action, filters, parameter, calculations and Relationships
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Assisted testing team in developing test scenarios, test logic and test data to support unit and system integration testing and executed test plans
• Tracks and communicate team velocity and sprint/release progress to management and affected teams
• Facilitate the removal of impediments for the team by targeting the issue internally in the team or escalating to the right company personnel
• Performed data acquisition, mapping, integration and transformation for HCM Suite.
• Tableau - Creating dashboards, stories, upgrading, installing, backing up the server, adding and changing nodes.
• Experience with load balancer
• Hands-on experience with creating solution driven views and dashboards by developing different chart types including Heat Maps, Geo Maps, Symbol Maps, Pie Charts, Bar Charts, Tree Maps, Gantts, Circle Views, Line Charts, Area Charts, Scatter Plots, Bullet Graphs, and Histograms in Tableau Desktop and Tableau Server
• Performed GAP analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center and Chatter applications
• Experience in writing Test Scripts (SIT, UAT, Unit Testing) and making sure all the requirements are included( Requirements Traceability Matrix).
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hosted Scrum Ceremonies and led the development team
• Assigned business process from end to end to identify error and omissions clinic daily operations
• Gathered crisp requirements from business and developed the reports in Tableau. Showed the business about the KPI’s and how to understand the trends and how to best look at the data (Metrics) in Tableau.
• Identified opportunities to eliminate waste and decrease risks within the HR and IT Department
• Delivered business requirements documentation and business process maps (BPMN) for a project combining all the Diverse Business Groups- Diversity and Inclusion satisfying the compliance check.
• Managing all aspects of a project, including project planning, execution, timing, quality, cost and early identification of potential issues
• Provide the stakeholders with transparent, accurate and regular information regarding the status of project deliveries
• Proactively assisted in identifying stakeholders and clients, also to evaluate their interest and establish effective communication channels with them
• Efficiently and effectively oversaw the incident management processes and reports including
• KPIs. Managed, audited and reviewed the incident processes and procedures, ensuring the policies and guidelines are followed by the teams while reporting incidents
• Reported "Request for Changes (RFCs)" and presented them to change advisory board on a weekly basis. Acted as liaison between multiple teams of the organization and the change advisory board, in coordinating change building, logging, testing, and any processes implemented to improve service quality
• Planned, monitored, recorded software license and hardware assets ensuring vendor compliance contracts are followed
• Implements new policies, processes and/or procedures, ensuring compliance to operative policies and regulations.
• Provided daily, weekly and monthly reports with detailed analysis on open tickets, vendor tickets, SLA trends, key accomplishments, long outstanding cases, etc
• Responsible for evaluating, monitoring, and reviewing programs processes, claims, documentation and files to ensure compliance with internal company requirements and/or government regulations.
• Reviews related operations for adherence to procedures and providing guidance to lenders or other staff regarding documentation and underwriting requirements.
• Prioritized with HR and Operational business team the HR business needs using finite available resources to develop solutions that were consistent with the technology strategy and generated financial benefit.
• Conducted routine and ad hoc data analysis activities in support of the Regulatory Compliance Program.

Environment: Salesforce, Tableau, Sales Cloud, Agile- SAFe, SQL, MYSQL, .Net, Python, Alteryx, Python, Flow Diagrams, UML, Workday, HCM, SAP, SAAS, Microsoft Visio, PowerPoint, TFS, GAP Analysis, As Is To Be, Tableau, Risk Management, Excel, Power Pivot, Process Flows, Data Flow Diagrams, Data Mapping, Integration and Migration, Lean Six Sigma, and Microsoft Word, UAT, Tableau.

Confidential, Texas

Lead Business Systems Analyst/ Technical Scrum Master/Tableau

Responsibilities:

• Perform daily data queries to develop reports on a daily, weekly, monthly, and quarterly basis to support management decisions.
• Ability to gather business and technical requirements from both formal and informal sessions, utilizing a variety of elicitation techniques including one-on-one interviews, GAP analysis.
• Proficient in drafting and documenting as is and to be business processes.
• Defect Analysis, Joint App Dev. Sessions, Document Analysis and Interface Analysis.
• Analyzing and processing data using statistical methods and techniques, interpreting the results, and providing a written summary of data analysis.
• Assess opportunities to re-engineer current workflow and processes related to end-users.
• Prepared detailed statistical analysis of market trends, demand behavior, buying patterns, effectiveness of marketing campaigns and customer profiles, to identify potential markets and factors affecting product demand.
• Performed data acquisition, mapping, integration and transformation for HCM Suite.
• Created Tableau scorecards, dashboards using Stack bars, bar graphs, scattered plots, geographical maps, Gantt charts using show me functionality.
• Performed GAP analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Identified, analyzed, and interpreted trends using data analysis techniques, R and Hadoop.
• Facilitated requirements meetings, gathering and documenting requirements for Workday models such as Payroll, Reporting, Analytics and Recruiting.
• Experience in writing Test Scripts(SIT, UAT, Unit Testing) and making sure all the requirements are included( Requirements Traceability Matrix).
• Used Waterfall, Agile and fusion of both in some instances. Robust experience in Agile- SAFe.
• Interpreted data and analyzed results using statistical techniques.
• Creating reports, dashboards, stories and installing nodes in Tableau
• Collaborated with Scrum Master to ensure closure of Backlogs
• Applied inductive and deductive reasoning to solve critical problems. Created KPIs, goals, and dashboards in Google Analytics for ecommerce sites.
• Website performance and analysis for trends, using results to implement changes to product mix, pricing, and marketing.
• Identify key metrics on which to evaluate marketing performance and build out reports and dashboards to surface and monitor business-critical KPIs and trends.
• Conducted data quality reviews to ensure data integrity for all metrics, dashboards, and reporting produced.
• Conducted routine and ad hoc data analysis activities in support of the Regulatory Compliance Program.

Environment: Google Analytics, MS Access, Agile, SAFe, .Net, SQL, MYSQL, Flow Diagrams, UML, Workday, HCM, SAP, SAAS, Microsoft Visio, PowerPoint, TFS, Project Office, Tableau, GAP Analysis, Risk Management, Syteline, 'R', Excel, Power Pivot, Process Flows, Data Flow Diagrams, Data Mapping, Integration and Migration, Hadoop and Microsoft Word, UAT, Tableau.

Confidential, Texas

Project Manager- Data Conversion / Sr Technical Business Analyst

Responsibilities:

• Acted as liaison between HR Services, Benefits, & Payroll on daily basis, handling system projects, reporting, & issue resolution.
• Coordinated communications and acted as a liaison between internal and external stakeholders.
• Conducted GAP Analysis to document the shortcomings of the system in place and the advantages and functionalities of the proposed system
• Coordinated and maintained track of four different work streams in Workday- Payroll (IT, Integrations, Testing and Data Conversion).
• Updated status and trackers and sent to every respective member of the work stream on a daily basis.
• Escalations and follow ups are done on a daily basis so that the Project Plan is always to its latest.
• Worked closely with Project Manager and evaluated current business processes to identify gaps and implement solutions for smooth flow.
• Develop and maintain strong relationship with Confidential, ADP business partners’ team members to remove any dependencies in work streams.
• Continuing and defining business objectives and scoping the change with business analysis plan- as is and to be business processes.
• Created and maintained Corporate HR SharePoint Website templates and structure per project design requirements and in accordance with corporate standards.
• Consulted with Team Leads and Subject Matter Experts and Senior Management regularly regarding change management progress and necessary changes
• Ensured that Hyper Care (Post Go Live) period is right on track to scrutinize the issues severity and dealt with respect to the severity of the issue for assigned Work streams.

Environment: Workday- Payroll, HCM, Microsoft Visio, Microsoft Project, Microsoft Word, SharePoint, TFS, SAP, SAAS, One Note, Agile (Fusion of both Scrum and Water Fall), SAP, GAP Analysis, UAT, Data Migration, Data Conversion (Hoover Loads, Legacy Systems)

Confidential, Texas

Business Systems Analyst, Data Analyst

Responsibilities:

• Creation of a new and innovative e-commerce strategy for effective customer retention from scratch.
• Assessment of current state and desired state for enterprise wide configurations management tools and processes as a part of ITIL focused Configuration Management Database-CMDB.
• Coordinated an offshore development team with timely execution of deadlines and efficient use of resources
• Created Business Case document, Activity diagrams, Sequence diagrams, Entity-Relationship diagrams based on Agile Methodology
• Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS)
• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, knowledge, Request and Release Management

Environment: Java, Jira, JSP, Struts, Spring, Hibernate, Asset Management, Tableau, Agile, Risk Management, MS Office Suite, Dot Net, MySQL, Apache Tomcat, Microsoft Visio, TFS, Microsoft Project, Share point, ServiceNow

Confidential

Business Systems Analyst/ Technical Project Coordinator

Responsibilities:

• Collating business requirements, and then translating these into functional specifications and detailed test plans.
• Worked closely with Senior Project Coordinator on Systems Development Life Cycle(SDLC) to create, test and deploy
• Ajile/Scrum(worked directly under Scrum Master and helped to assist in ajile/scrum)
• Created functional and technical specifications documents for various ServiceNow modules
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow
• Good knowledge and understanding of ITIL process
• Created functional and technical specifications documents for various ServiceNow modules.
• Maintained data repository to support installation, configuration management and change management.
• Implementation, Customization and Maintenance of ITIL Modules such as Change, Incident, Problem, Service Catalog and CMDB.

Environment: MS Visio, MS Office Suite, Agile, Test Director, UML, Windows XP, Test Director, MS Project, SQL, ServiceNow, Jira

Confidential

Jr. Business Analyst/ Quality Analyst

Responsibilities:

• Collaborate with project stakeholders to elicit and review project requirements and design workflows
• Develop detailed communication plans and products which are distributed to the entire institution of employees utilizing various medium and used retail links under supervisor
• Worked not only as a liaison among stakeholders but also integrated different set of iterations.
• Integrating all the user stories to be put in a Product Backlog
• Facilitated JAD Sessions and open-ended discussions to Elicit Requirements and resolve any open items to bring them to a closure

Environment: MS Office, MS Visio, Quality Center, JBoss Application server, STRUTS framework, EJB2.0.Rational Rose, Ajile- Scrum, ServiceNow, Change Management, Service Catalog, SQL.