Sr. Account Manager Resume
4.00/5 (Submit Your Rating)
Atlanta, GA
SUMMARY
- Successfully delivered completed project 90 days BEFORE its due date; resulting in $75K cost savings to the Org
- Exceeded sales quotas by 10% through strategic alignments and consultative methods
- Improved customer service satisfaction by a 5% annually through resource management initiatives
TECHNICAL SKILLS
- Large projects (Domestic & Foreign)
- Requirements Documentation
- Contract & Financial Mgmt of Vendors
- Salesforce
- SharePoint
- Business Expansion (Domestic & Foreign)
- JIRA
- Logistics Management
- IT Asset Portfolio Management
- Disaster Recovery
PROFESSIONAL EXPERIENCE
Confidential - Atlanta, GA
Sr. Account Manager
Responsibilities:
- Responsible for managing (10) Enterprise franchise accounts with over 125 sites combined across various phases of the project lifecycle
- Support the Silver Small Business Division infrastructure projects within Business Operations.
- Mobilize cross functional teams to ensure accountability towards the program and held them accountable for their deliverables (Partner Success, Customer Excellence, SW Support, HW Support, Training, Solution management, Marketing, Go to Market, etc.)
- Develop internal and external status meetings and reporting (tracking timeline, cost, scope). Ensuring Go-No-Go checklist are followed for each phase.
- Develop dashboards to track deployment plans - limited releases, customer specific issues, etc.
Confidential
Project Manager
Responsibilities:
- Responsible for understanding, developing, and maintaining a consistent voice across Pharma Enterprise accounts.
- Managed hardware and software type projects across the full lifecycle.
- Developed and nurtured relationships with strategic partners to keep open lines of communication between the Sr. Leadership and the Client(s).
- Owned the strategy to improve existing client relationships and generate new accounts.
- Reported to Sr. Leadership program status, risks, issues and mitigation plans.
- Managed and implemented On-Call and Training procedures with projects across the full lifecycle of Hardware and Software solutions.
Confidential
Business System Consultant
Responsibilities:
- Responsible for the coordination between customers and technical teams to understand customer needs, plan and lead the analysis of complex problems and data.
- Collaborated with users to resolve queries, provide training requirements and recommend changes and enhancements to the system.
- Analyzed and determined process problems, resolved them and prepared technical specifications of incidents related to warehouse management applications and MS Dynamics
- Responded to customer requests regarding issues in the system and enhancements and escalated issues when required for swift resolution.
- Prepared test plans, test scripts for system testing, functional testing and implemented the plan
- Provided guidance to business and technology teams and suggested process changes to improve efficiency.
- Performed server and database maintenance to maximize system optimization
Business Development Manager
Confidential
Responsibilities:
- Contributed to the broader regional roadmap by managing the business expansion into new territories.
- Exceeded sales quotas by 10% through strategic alignments and consultative methods
- Identified and cultivated leads and opportunities for new business development.
- Managed the client relationship. Negotiating on IT infrastructure and application solutions, pricing, and other products/services available.
- Removed barriers with customers by creating a weekly meeting cadence, quarterly on-site meetings and consistent communication of issues and resolutions to improve their experience and the relationship.
IT Project Coordinator/Business Analyst
Confidential
Responsibilities:
- Provided wide-ranging support to all Telecommunications Units for the PMO.
- Facilitated meetings and scheduled projects between technical resources and clients.
- Established on-call procedures improving response time, communication within various departments; leading to a significant decrease in complaints.
- Created Business Requirement document (BRD) and Functional Requirement for project execution
- Created project proposals and reviewed internal audit cases assigned to the Business Analyst team.