Director Shared Service & Delivery Resume
SUMMARY
- I am a result driven executive with a proven track record of delivering World Class Systems and Services for startups to fortune 20 corporations.
- I have delivered many digital transformation projects for the business leading technology and inefficiencies.
- 15 Years IT Shared Service Management (ITIL/ITSM)
- 20 years CAPX & EXP
- 15 Years Software Development Management
- 15 years Project, Program and Portfolio Mgmt.
- 20 years Data Strategy Integration & Execution
- 10 years of Executive Management
- Network, Engineering, Telecom Mgmt.
- 10 Vendor Relationships Sourcing & Management
- 10 Years Merger & Acquisition
- 12 years Leading Transformation,
TECHNICAL SKILLS
Database Systems: MS SQL Server, Oracle, Sybase, DB2, IMS, CICS/TSO/ISPF/MVS, BMC Technologies, DBRC, VERITAS, NetBackup, RMAN, ETL Data stage
Hardware: (IBM, z/Series, HP, SUN, EMC, Hitachi) SAN storage, VMS, Open View, UNIX, CISCO Switches/Router/Firewall Barracuda suite of hardware, Netware, Tivoli, Steelhead Riverbed F5 BigIP Load Balancer.
Enterprise packages: SAP ( ECC, EP - DB, GTS, HANA-DB, PI, SCM, SLT, SM, PM, SRM Console, WWI) SAS, Oracle JDE (Enterprise One), Order Management and Quality, Service Now, JDA, Riversand, LIMS Book, CTM Solution) and associated site infrastructure, Peoplesoft.
Software Languages: ACP, C, COBOL, C#, CSS, .Net, Visual Basic providing the customer with continued technology support initiatives removing the cost of support, security, large implementation cost of growth of the system.
BI: COGNOS, Business Object, Crystal Reporting, Hyperion MicroStrategy, Tableau, Collibra, and MS-Office (Excel, Word, PowerPoint, Visio, Access, Apache Kafka, Spark native
Project Methodologies: Program Management & Requirements, ITILv3, CoBit, Embarcadero, Waterfall, Incremental improvement, Six Sigma (overview)
Project Management Tools: MS Project Professional, Primavera, JIRA, SAP (PS) Visual Source Safe, Rational, IBM JAZZ Cloud
Corporate Training Courses: Vendor Management/ Vendor negotiation skills, Contract management, PMBOK project management practices, Business Continuity, NIST, ISO, Agile Methodologies.
Cyber Security & Business Resilience Focus: Business Continuity Plan (BCP), Change Management Process (CMP), Change Authority Board (CAB), Data Encryption Applications, Data loss Prevention (DLP), Network Encryption, Data Forensic tools, Design and configure IDS/IPS alerts.
Cyber Security Deployed: Endpoint Protection systems, Cylance, McAfee, Carbon Black, Trend Micro, Work with SIEM vendor QRadar, Splunk, Proofpoint Email Security vulnerability remediation
PROFESSIONAL EXPERIENCE
Confidential
Director Shared Service & Delivery
Responsibilities:
- Work with integrators and development team to predefined system integration points KPI’s CSF.. Work with the defined corporation Global Information Technology Value Supply Chain to develop project plan and schedule with each area project manager.
- Perform audits, deploy COTS application, hardware selection, POC, develop and document governance in support of the application after the transformation process.
- Lead executive stakeholders meetings in transformation process redefining organization structures to match new Business Process and role responsibilities for multiple groups
- Develop the Cyber Security & Business Resilience Life Cycle framework for a security program, risk governance and compliance.
Confidential, Chicago Il
Sr. Service Delivery Manager PM
Responsibilities:
- Work with Confidential Executive Team to define organizational and technology structural for the Digital transformation changes using my past experience. Integrate transformation of new Cyber Security application Black Carbon, Fire Eye, HP application security center, Service ow, replacing legacy application AMDW, Fire, AM/GAIN, BAU, ASG, MicroStrategy and security applications
- Lead executive stakeholders meetings in transformation process redefining organization structures and role responsibilities for multiple groups, Security COTS applications, Change Management, Sales, Marketing, Contact Management and Enablement, multiple Regulations phases prior to sales .
- Develop Security Life Cycle Framework for AM Asset Management and WM Wealth Management systems, for Confidential Corp transformation and security Program.
Confidential
Shared Service Technology Officer
Responsibilities:
- Developed, manage 3 to 5 year Enterprise IT plan, using KPI to support of enterprise vision. Create vision for technology solutions, delivery for clients reducing TCO (Total Cost of Operating) Manage Technology team, hire and fire development consulting staff, Data Security, Data Loss prevention, Business Continuity Plan/Management and Disaster Recovery plan, privacy and IT risk, data access strategy zones, policies, securing the organization private data and governance, including the participation in proposal and development efforts.
- Manage Technology in accordance with Executive Office goals to support Global Medical research team. Implementing testing procedures, data management and processes, ensuring testing capability and capacity meet current and future demand, and driving continuous improvement activities across all labs
- Transform Plan all phases of the application mapping data, governance data and process, r mediate Microsoft Server 2000 and 2005 to MS Server 2012 R2 the active directory domain federation services platform providing single server sign on, on over 12 servers.
- Develop roadmap and delivered COTS application, Windows 10 Enterprise Server, SharePoint, Microsoft 365.
- Developed methodology for technology standards, portal technology to secure and share research among department heads, provide Cyber Security and Data Governance policies, based around people, process and technology, enforcing accountability responsibility reliability and usage. Establishing standard practices and control points
- Transition IT standards software development methodology from waterfall to a Agile practices advancing software delivery cycles to production in a more faster more precise method information processing operations and to safeguard information resources BCM/BCP resilience policy, with appropriate focus on risk management and continual improvement
Confidential
Service Delivery Manager
Responsibilities:
- Provides consultancy to IBM Cloud, SAP applications Business Continuity Management and disaster recovery planning and governance, privacy and IT risk strategy, policies, organization and governance, including the participation in proposal development efforts.
- Interview IBM, Pratt Whitney design and architecture technical teams, Pratt Whitney SME to validate layered Cyber Security threat management, measurement and risk strategy meets the expectation of Pratt Whitney.
- Transform SAP and Oracle ERP application into a cloud environment Transform SAP and Oracle ERP application into the latest version of SAP Business. Plan all phases of the application build, integrate, test, and plan the deployment of SAP, improving code quality, performance and maintainability and business operation performance and management.
- Plan the overall Cloud Transformation Execution of technology Disaster Recovery (DR), Business Continuity (BC) strategy to meet the goals of the enterprise
Confidential
Sr. Service Delivery Manager Cyber Security
Responsibilities:
- Interview executive management design and architecture security technical solutions delivering strategy that meets the End - to-End cyber security expectations required by Confidential systems for cyber security.
- Provides consultancy defining Security Gaps in current system, Endpoint, Infrastructure servers, network protection provided service management to Confidential technology. Led and developed plan to restructure SOC & Security Engineering, managing the cyber security improving security technology management process.
- Developed the overall project plan, security engineers, technology management and strategy to meet the goals of the company. Delivered Endpoint and SEIM application for the protection to Confidential . Advance their level of Cyber Security protection.
- Led applications group, added auxiliary work group to support 24.08/365 onshore SOC support team.
Confidential
Sr. Manager Cyber Security & Business Resilience Strategy
Responsibilities:
- Create a roadmap and prioritize activities and tools that will be used by Confidential IT department to integrate 7 data center. Base on meeting forward facing organization requirements. Detail multiple (DC) initiative; upgrade infrastructure schedule, asset management process, data center (HA/DR/BCP/FO plan) and road map to support system future portfolio plan for each LOB.
- Proactively monitor and manage the portfolio, program changes and individual group’s projects schedules in the organization, vendors schedule and risk, and Risk to schedule.
- Develop standard program management methods of reporting, communication, project plan development to keep all stakeholders informed of the program schedule, run task, risk mitigation, staffing.
- Plan the overall technology Disaster Recovery (DR) strategy to meet the goals of the company. Develop Business Continuity concepts across various line of business (LOB) IT Departments focusing on the overall business resilience, disaster recovery (DR), request recovery time objectives(RRTO), recover time objectives (RPO), recovery point objectives (RPO), business continuity plan (BCP) and strategy to achieve the group’s deep expertise.
Confidential
Sr. IT Service Delivery Manager
Responsibilities:
- Led team of the IT Global Infrastructure engineers in the development of a migration and integration of next generation Cloud Infrastructure migration process developing the plan and schedule for design build source to target environments infrastructure migration plans Medical Device Division of Confidential & Confidential, onto a single SAP version and platform providing technology support for Manufacture, sales and Management sites.
- Define team members roles and responsibilities Coordinate activities between technology and staff located on site along with enterprise software and hardware groups.
- Transform SAP and Oracle ERP application into the latest version of SAP Business. Plan all phases of the application build, integrate, test, and plan the deployment of SAP, improving code quality, performance and maintainability and business operation performance and management.
- Leading and directing matrix teams, successfully measuring and driving progress to completion. Responsible for driving activities across the organization, consulting with technical staff, Global WAN/LAN/RFI/Cellular Network, vendor technical staff and area experts, leadership.