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Product Owner/technical System Analyst Resume

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Atlanta, GA

SUMMARY

  • Product Owner/Product Manager, Technical System Analyst/Business Analyst with 14 years of experience in IT & ITES services, Software Development, Operations & DevOPS
  • Domain Areas: E - commerce, Product Catalog, Pricing Engine Order Management & Fulfilment, Customer service and Supply Transport Management, Retail, Telecom
  • Worked at various locations across the globe - USA, Europe, Asia
  • Have consulted for clients in Omnichannel & Digital Initiatives - Product vision and roadmap, MVP launch and incremental value addition
  • Handled multiple complex projects involving Order Management, Inventory Management, Product Catalogue, Pricing, Network Provisioning, Supply Chain etc.
  • Understanding of Cloud Native Architecture, Microservice based architecture to support Modernization & Digitization based projects
  • Managed Projects implementing Dev-ops model for continuous Integration & Continuous Deployment activities.
  • Managed Project as PM/Scrum-Master using various Project Management tools & collaboration tools such as JIRA, RALLY, MS-Project, Confluence, SharePoint
  • Certified Agile POPM & SAFe DevOps Practitioner- experienced in conducting various Agile Scrum ceremonies like sprint planning meeting, Daily Scrum, sprint review meeting, and sprint retrospective meeting. & creating various product artifacts.
  • Expert in mapping As-IS & To- Be processes & conducting process gap analysis using tools like Visio, ARIS, Casewise, Pega etc. following BPMN standards
  • Proficient in Creating Business Discovery Map(BDM), Value Stream Map (VSM), Business Process Model (BPMN), Process Mapping Model (PMM) & Task Mapping Model(TMM)
  • Experienced in working at Portfolio Level & Project level - well versed with Scaled Agile Framework (SAFe) for implementing Agile in large & complicated projects.
  • Excel in communicating with business owners, sponsors, stakeholders, clients, and vendors to provide accurate reporting and information regarding ongoing project initiatives & managing Risks, team efforts.
  • Capable of understanding technical and business requirements and managing the input from a diverse group of users, peers and managers
  • Ability to articulate (verbally / visually) ideas, approach, concepts, options, risk, impact, and recommendations to technical, non-technical, and Leadership audiences
  • Knowledge on Standards such as BPMN, eTOM, SID, TAM, ITIL, CBAP, PMP, BABOK, BIZBOK, PCI standards
  • Ideated, written & presented White-Paper, Concepts, POC at various International Conferences like TM -Forum in US & Europe.

PROFESSIONAL EXPERIENCE

Product Owner/Technical System Analyst

Confidential - Atlanta, GA

Responsibilities:

  • Working on Digital Commerce Platform to manage Confidential ’s Order Management via Legacy OMNI Sterling Platform & its Digital counterpart
  • Enabling Activation & Add -a- line orders via Digital channel as part of Digital Shop Flow Project
  • Working as a Product Owner for OMNI -Order management (Legacy & Digital) for Agile based SDLC development
  • Created API -Mapping documents between upstream & downstream systems
  • Created As-Is & To-Be Sequence diagrams in Plant UML & updated in Enterprise Repository - Clearwater using SourceTree/bitbucket tools
  • Created Swaggers for the new API’s for our domain & Analyze swaggers for other interacting domains.
  • Work with UI & Customer Delivery team to consistently understand new requirements & gaps within existing design & work towards fixing the gap.
  • Build strong working relationship with customers and internal teams
  • Lead stakeholder meetings to identify opportunities and priorities
  • Create and maintain the product backlog for specific initiatives & team by conducting regular refinement/grooming sessions
  • Conduct planning sessions with the teams to prioritize work in upcoming sprints
  • Engage directly and daily with delivery team’s/scrum teams to execute the project
  • Ensure product acceptance and readiness at key phases of the delivery cycle
  • Lead communication efforts around the product, priorities and future roadmap
  • Troubleshoot problems, manage risks, and schedule deadlines for technical deliveries.

Skills/Tools Used: Rally, JIRA, AgileCraft, Confluence, SharePoint, Slack, Visio, Plant UML, Swagger, GIT, Bitbucket, Docker, SourceTree, SOAP UI, REST API, POSTMAN, APIGEE, PCF, SQL, SPLUNK, HP-ALM, MS-Project, MS-office

Product Manager/Scrum Master

Confidential - Charlotte, NC

Responsibilities:

  • Implementing Digital Payment Utility API & Widget service for AIG (American Insurance Group) end users following PCI standards i.e. Credit Card Industry/Financial Security Standards.
  • Worked as a Scrum Master for Agile based SDLC development
  • Facilitate scrum meetings (Standups, Retrospectives, Release, Sprint Planning)
  • Worked as Product Owner Delegate/BA to analyze & refine requirements & add stories & tasks in JIRA
  • Work with Chase Bank team & AIG backend team to understand Integration Requirements & create High Level Design document.
  • Assign & update Stories & tasks in JIRA- Track team velocity to estimate team capacity & future Release/Sprint planning
  • Implement and analyze complex systems, which includes planning, development, testing, and deployment processes for various departments.
  • Provide status updates to business unit users.
  • Manage Testing team by review & provide sign off on test strategy, test Scenario & test cases.
  • Analyze data to forecast specific business results and create solutions which increase efficiency.

Skills/Tools Used: JIRA, Confluence, SharePoint, Visio, Jenkins, GitHub, JavaScript, Amazon- AWS, Google’s APIGEE, PCF, SQL, RDS, SPLUNK, HP-ALM, MS-Project, MS-office, Microservices, Release ManagementDeployment Management

Business Architect /BA

Confidential

Responsibilities:

  • Conduct Workshops to gather process information from various stakeholder from BNSF Railway’s Compensation System team
  • Develop As-IS Process models in ARIS
  • Define Capabilities, Business Functions, Sub functions and mapping to the processes
  • Creating Business Discovery Map(BDM), Value Stream Map (VSM), Business Process Model (BPMN), Process Mapping Model (PMM) & Task Mapping Model(TMM)
  • Creating As-Is model & To-Be model in ARIS & doing Gap Analysis & process reengineering
  • Defined the Architecture Viewpoints, metamodels & modeling standard for BNSF using TOGAF, BPMN, BIZBOK & ARCHIMATE standards
  • Analyze impact of proposed solutions across the business to develop Epic, Feature, Story details
  • Utilize multiple approaches to facilitate Discovery: Modeling, Lean, Agile, Design Thinking, etc.
  • Creating reports for process KPIs, & other project related reports in Tableau & shared with Stakeholders via SharePoint
  • Develop working relationships with business and technical members of the team
  • Worked with Enterprise Architects, Solution Architects, Product Owners, Product Managers, Scrum Masters on daily basis
  • Facilitate impediment resolution in a timely, cost effective manner.
  • Track and produce key metrics (e.g., burn-down, burn-up charts)

Skills/Tools Used: ARIS Business Process Modeler, Version One - Agile Project Management, Tableau, SharePoint, BIZBOK, Requirement Management, Operational process improvement, business Process Design, Gap Analysis, Strong analytical and conceptual, Positive interpersonal, Excellent organizational and presentation skills.

Product Manager/Scrum Master

Confidential - Branchburg, NJ

Responsibilities:

  • Worked as a Product Manager/Scrum Master for Agile based SDLC development
  • Discovery -Identify Scope of the Virtualizing PCRF/DRA categorize and map systems, processes, organizations/operations, people/skills impact
  • Gap Analysis and Recommendations for IMO and FMO
  • Plan- Conduct planning meetings to assess and identify what each silo is doing and consolidate efforts and prioritize deliverables and timelines
  • Capture business requirements & processes in discussion with stakeholders
  • Create High Level Business Requirement document (BRD)
  • Present the High-level requirements to business and developers
  • Facilitate scrum ceremonies for the team (S1, Planning, Retrospective, Grooming & Review/Demo).
  • Track and produce key metrics (e.g., burn-down, burn-up charts)

Skills/Tools Used: ARIS for Process Models, Excel/VBA for analysis, Tableau for comparative charts & graphs, SDN, NFV, eTOM, SID, TAM, ITIL, Jira, Agile, Scrum, Operational process improvement, Gap Analysis, Strong analytical and conceptual

IT Analyst

Confidential - Dallas, TX

Responsibilities:

  • Perform gap analysis. Performs product assurance testing and report results to QA Management personnel.
  • Conduct audits to ensure adherence to established procedures. Identify corrective/preventive action and track non-compliance issues to closure.
  • Consult with senior level personnel/management, communicate value-proposition, and obtain buy-in.
  • Attend meetings to address quality assurance issues and concerns.
  • Contributes to the development of departmental policies and procedures.
  • Creates and design new business processes.
  • Involve & support UAT
  • Participates in business and systems requirements definition.
  • Create and design training curriculum

Skills/Tools Used: ITIL, Jira, Agile, Scrum, Confluence, Requirement Management, Operational process improvement, MS Excel, MS PowerPoint, MS SharePoint, HPQC, UATORT Testing, Business Process Design, Strong analytical and conceptual, Positive interpersonal, Excellent organizational and presentation skills

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