Product Owner/technical System Analyst Resume
Atlanta, GA
SUMMARY
- Product Owner/Product Manager, Technical System Analyst/Business Analyst with 14 years of experience in IT & ITES services, Software Development, Operations & DevOPS
- Domain Areas: E - commerce, Product Catalog, Pricing Engine Order Management & Fulfilment, Customer service and Supply Transport Management, Retail, Telecom
- Worked at various locations across the globe - USA, Europe, Asia
- Have consulted for clients in Omnichannel & Digital Initiatives - Product vision and roadmap, MVP launch and incremental value addition
- Handled multiple complex projects involving Order Management, Inventory Management, Product Catalogue, Pricing, Network Provisioning, Supply Chain etc.
- Understanding of Cloud Native Architecture, Microservice based architecture to support Modernization & Digitization based projects
- Managed Projects implementing Dev-ops model for continuous Integration & Continuous Deployment activities.
- Managed Project as PM/Scrum-Master using various Project Management tools & collaboration tools such as JIRA, RALLY, MS-Project, Confluence, SharePoint
- Certified Agile POPM & SAFe DevOps Practitioner- experienced in conducting various Agile Scrum ceremonies like sprint planning meeting, Daily Scrum, sprint review meeting, and sprint retrospective meeting. & creating various product artifacts.
- Expert in mapping As-IS & To- Be processes & conducting process gap analysis using tools like Visio, ARIS, Casewise, Pega etc. following BPMN standards
- Proficient in Creating Business Discovery Map(BDM), Value Stream Map (VSM), Business Process Model (BPMN), Process Mapping Model (PMM) & Task Mapping Model(TMM)
- Experienced in working at Portfolio Level & Project level - well versed with Scaled Agile Framework (SAFe) for implementing Agile in large & complicated projects.
- Excel in communicating with business owners, sponsors, stakeholders, clients, and vendors to provide accurate reporting and information regarding ongoing project initiatives & managing Risks, team efforts.
- Capable of understanding technical and business requirements and managing the input from a diverse group of users, peers and managers
- Ability to articulate (verbally / visually) ideas, approach, concepts, options, risk, impact, and recommendations to technical, non-technical, and Leadership audiences
- Knowledge on Standards such as BPMN, eTOM, SID, TAM, ITIL, CBAP, PMP, BABOK, BIZBOK, PCI standards
- Ideated, written & presented White-Paper, Concepts, POC at various International Conferences like TM -Forum in US & Europe.
PROFESSIONAL EXPERIENCE
Product Owner/Technical System Analyst
Confidential - Atlanta, GA
Responsibilities:
- Working on Digital Commerce Platform to manage Confidential ’s Order Management via Legacy OMNI Sterling Platform & its Digital counterpart
- Enabling Activation & Add -a- line orders via Digital channel as part of Digital Shop Flow Project
- Working as a Product Owner for OMNI -Order management (Legacy & Digital) for Agile based SDLC development
- Created API -Mapping documents between upstream & downstream systems
- Created As-Is & To-Be Sequence diagrams in Plant UML & updated in Enterprise Repository - Clearwater using SourceTree/bitbucket tools
- Created Swaggers for the new API’s for our domain & Analyze swaggers for other interacting domains.
- Work with UI & Customer Delivery team to consistently understand new requirements & gaps within existing design & work towards fixing the gap.
- Build strong working relationship with customers and internal teams
- Lead stakeholder meetings to identify opportunities and priorities
- Create and maintain the product backlog for specific initiatives & team by conducting regular refinement/grooming sessions
- Conduct planning sessions with the teams to prioritize work in upcoming sprints
- Engage directly and daily with delivery team’s/scrum teams to execute the project
- Ensure product acceptance and readiness at key phases of the delivery cycle
- Lead communication efforts around the product, priorities and future roadmap
- Troubleshoot problems, manage risks, and schedule deadlines for technical deliveries.
Skills/Tools Used: Rally, JIRA, AgileCraft, Confluence, SharePoint, Slack, Visio, Plant UML, Swagger, GIT, Bitbucket, Docker, SourceTree, SOAP UI, REST API, POSTMAN, APIGEE, PCF, SQL, SPLUNK, HP-ALM, MS-Project, MS-office
Product Manager/Scrum Master
Confidential - Charlotte, NC
Responsibilities:
- Implementing Digital Payment Utility API & Widget service for AIG (American Insurance Group) end users following PCI standards i.e. Credit Card Industry/Financial Security Standards.
- Worked as a Scrum Master for Agile based SDLC development
- Facilitate scrum meetings (Standups, Retrospectives, Release, Sprint Planning)
- Worked as Product Owner Delegate/BA to analyze & refine requirements & add stories & tasks in JIRA
- Work with Chase Bank team & AIG backend team to understand Integration Requirements & create High Level Design document.
- Assign & update Stories & tasks in JIRA- Track team velocity to estimate team capacity & future Release/Sprint planning
- Implement and analyze complex systems, which includes planning, development, testing, and deployment processes for various departments.
- Provide status updates to business unit users.
- Manage Testing team by review & provide sign off on test strategy, test Scenario & test cases.
- Analyze data to forecast specific business results and create solutions which increase efficiency.
Skills/Tools Used: JIRA, Confluence, SharePoint, Visio, Jenkins, GitHub, JavaScript, Amazon- AWS, Google’s APIGEE, PCF, SQL, RDS, SPLUNK, HP-ALM, MS-Project, MS-office, Microservices, Release ManagementDeployment Management
Business Architect /BA
Confidential
Responsibilities:
- Conduct Workshops to gather process information from various stakeholder from BNSF Railway’s Compensation System team
- Develop As-IS Process models in ARIS
- Define Capabilities, Business Functions, Sub functions and mapping to the processes
- Creating Business Discovery Map(BDM), Value Stream Map (VSM), Business Process Model (BPMN), Process Mapping Model (PMM) & Task Mapping Model(TMM)
- Creating As-Is model & To-Be model in ARIS & doing Gap Analysis & process reengineering
- Defined the Architecture Viewpoints, metamodels & modeling standard for BNSF using TOGAF, BPMN, BIZBOK & ARCHIMATE standards
- Analyze impact of proposed solutions across the business to develop Epic, Feature, Story details
- Utilize multiple approaches to facilitate Discovery: Modeling, Lean, Agile, Design Thinking, etc.
- Creating reports for process KPIs, & other project related reports in Tableau & shared with Stakeholders via SharePoint
- Develop working relationships with business and technical members of the team
- Worked with Enterprise Architects, Solution Architects, Product Owners, Product Managers, Scrum Masters on daily basis
- Facilitate impediment resolution in a timely, cost effective manner.
- Track and produce key metrics (e.g., burn-down, burn-up charts)
Skills/Tools Used: ARIS Business Process Modeler, Version One - Agile Project Management, Tableau, SharePoint, BIZBOK, Requirement Management, Operational process improvement, business Process Design, Gap Analysis, Strong analytical and conceptual, Positive interpersonal, Excellent organizational and presentation skills.
Product Manager/Scrum Master
Confidential - Branchburg, NJ
Responsibilities:
- Worked as a Product Manager/Scrum Master for Agile based SDLC development
- Discovery -Identify Scope of the Virtualizing PCRF/DRA categorize and map systems, processes, organizations/operations, people/skills impact
- Gap Analysis and Recommendations for IMO and FMO
- Plan- Conduct planning meetings to assess and identify what each silo is doing and consolidate efforts and prioritize deliverables and timelines
- Capture business requirements & processes in discussion with stakeholders
- Create High Level Business Requirement document (BRD)
- Present the High-level requirements to business and developers
- Facilitate scrum ceremonies for the team (S1, Planning, Retrospective, Grooming & Review/Demo).
- Track and produce key metrics (e.g., burn-down, burn-up charts)
Skills/Tools Used: ARIS for Process Models, Excel/VBA for analysis, Tableau for comparative charts & graphs, SDN, NFV, eTOM, SID, TAM, ITIL, Jira, Agile, Scrum, Operational process improvement, Gap Analysis, Strong analytical and conceptual
IT Analyst
Confidential - Dallas, TX
Responsibilities:
- Perform gap analysis. Performs product assurance testing and report results to QA Management personnel.
- Conduct audits to ensure adherence to established procedures. Identify corrective/preventive action and track non-compliance issues to closure.
- Consult with senior level personnel/management, communicate value-proposition, and obtain buy-in.
- Attend meetings to address quality assurance issues and concerns.
- Contributes to the development of departmental policies and procedures.
- Creates and design new business processes.
- Involve & support UAT
- Participates in business and systems requirements definition.
- Create and design training curriculum
Skills/Tools Used: ITIL, Jira, Agile, Scrum, Confluence, Requirement Management, Operational process improvement, MS Excel, MS PowerPoint, MS SharePoint, HPQC, UATORT Testing, Business Process Design, Strong analytical and conceptual, Positive interpersonal, Excellent organizational and presentation skills