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Servicenow Developer Resume

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AR

SUMMARY

  • ServiceNow Application Developer and System Administrator with around 5 years of experience in all phases of Software programming, and ITSM, and ITOM process implementation that includes requirements gathering, analysis, design, development, deployment, testing, maintenance and migration.
  • Hands - on experience in technical implementation of Incident Management, Problem Management, Change Management and Service Catalog.
  • Experienced in performing ServiceNow Integrations with third party tools using Orchestration with a blend of MID Server, REST and SOAP. These tools include but are not limited to Trello, Evernote, SQL Server, Oracle Server and LDAP.
  • Experience in deploying the end to end CMDB and Discovery modules.
  • Experience in implementing end-to-end Service Catalog.
  • Worked in Installation and Configuration of different modules of ServiceNow.
  • Developing Content Blocks quickly and effectively using HTML5, CSS3, JavaScript, JQuery, AngularJS, JSON and Bootstrap.
  • Experienced in designing the Content Management System which involve layouts, themes, Various Content Blocks, Content Pages, reusable widgets and service catalog.
  • Created different Transform maps to import data into ServiceNow.
  • Implementing system security by using Access Control Lists ( ACL) .
  • Strong experience in event registration and Email-notifications.
  • Thorough knowledge of client and server side (business rules) scripting customized UI actions and UI/Data Policies.
  • Experience in creating Update Sets to migrate group of customizations from one instance to another instance.
  • Excellent oral and written communications, interpersonal, negotiation, analysis and problem-solving skills.
  • Experience in all phase of SDLC like Requirement Analysis, Implementation and Maintenance and extensive experience with Agile Methodology.

TECHNICAL SKILLS

ITIL: ServiceNow

Requirement Management: MS Excel, MS Word, MS PowerPoint, MS Visio

Programming Languages: Jelly Script, Java, Java Script, R, C/C++, XML, PL/SQL

Web Technologies: HTML5, CSS3, Bootstrap, AJAX, jQuery

Frameworks: AngularJS, Android SDK

Web/Application Server: IBM Web Sphere, Apache Tomcat

Operating Systems: Windows Server 2012 R2, Kali Linux

IDE: Eclipse IDE, Android Studio, ITSM Suite - ServiceNow

Databases: Oracle 11g, MS SQL Server 2008 R2 and MySQL 5.6, DB2

Cloud Infrastructure Tools: ServiceNow, AWS

Project Management / Tools: MS Project, MS Office, Version One

Platform: Windows, Linux, Unix

PROFESSIONAL EXPERIENCE

Confidential, AR

ServiceNow Developer

Responsibilities:

  • Gathered requirement from stake holders for attributes needed to develop Service Catalog items.
  • Attended review meetings and project meetings, Analyzed Business Requirements and Functional Specifications and performed Service Catalog, Incident, Problem and Service Level Management Implementation.
  • Configuration and customization of Help Desk and different Modules including: Business Rules, Client Scripts, Dictionary Overrides, Script Includes, UI Policies and UI Actions based on user requirements.
  • Worked on ServiceNow Portal configuration, configuration of Service Catalog forms, all type of variables, workflows and translated all the field values in 3 different languages as per the client requirement.
  • Worked on creating Reports for request items and task for Dashboards as per the requirement.
  • Translated and customized email notifications into 3 different languages by using Create event and Notification from workflow.
  • Delivered Service Catalogs on time with good scripting and reusable workflows with ServiceNow standards.
  • Managing CMDB like manual upload data (Import data) from Excel sheet
  • Export reports from CMDB as per requirement
  • Worked on CMDB and Asset management. Performed Data migration to import data from other Applications and external databases.
  • Developed complex workflows and Service Level Agreements to automate the manual processes in the organization and meet the customer standards.
  • Worked with relational databases like Oracle, SQL Server and MS SQL.
  • Developed and implemented Service-Catalog in Content Management Systems using advanced customizations at the level of UI Macros and UI pages with Jelly Script as per the complex requirements.
  • Created reporting requirements for data extraction, import, export, publishing, distribution, cataloging scheduling.
  • Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
  • Created Update sets to move customizations between different systems.
  • Responsible to document and maintain all requirements, implementations and approved ServiceNow processes.
  • Implemented Workflows, Incident Management, Problem Management, Change Management and Service Catalog on various business applications.
  • Developed UI experience within ServiceNow using JavaScript, Glide Script, UI Policy, HTML5 and CSS3 and applying Business Rules.
  • Carried out application configuration, TCP, IP and DNS, Mail server installation, configuration, and diagnostics with POP and SMTP
  • Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate ServiceNow with internal/ external systems and tools.

Environment: ServiceNow, HTML5, CSS3, Java Script, XML, AJAX..

Confidential, Minnesota

ServiceNow Developer/Administrator

Responsibilities:

  • Played a key role in upgrading the ServiceNow platform from Kingston to Madrid.
  • Worked as production support engineer for ServiceNow system, involved integrations and changes in ServiceNow tool
  • Developed and implemented several modules in custom application.
  • Created and supported various articles in Knowledge Base.
  • Added Users, Groups and created roles that provide selective access to Service Now and then assigning these roles when user needs to access functionality.
  • Involved in cloning activities like raising the request for cloning and excluding some tables that not come under cloning.
  • Hands on experience on cloning process, monitor requests and key metrics for cloud resources.
  • Developed Incident Management, Problem Management and Change management to support customer service operations of the client.
  • Developed with transform maps to Load data from data sources and made sure the imported data is consistent with transform scripts. Also, performed Integrations with LDAP for accessing the user account information.
  • Created/Update Sets to migrate customizations from Development instance to Test, UAT and Production Instances.
  • Generated reports and develop custom charts to analyze the performance of the service provided to customers and vendors.
  • Developed reports as per requirements from management and analyzed the reports to present it to the end user.
  • Worked on auditing and archiving of the applications and forms.
  • Developed various scripts in their order of execution that are related to ACL’s, Business Rules, Client Script, Script includes and UI actions.
  • Designed the Content Management System for Various system which involved layout, UI pages, CSS and service catalog work.
  • Implemented catalog variable set to store and forward Service Request data to Orchestration workflows.
  • Identifies and Recommends the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform
  • Configured events, notifications, Inbound email actions and SLA rules for incident management process.
  • Developed various scripts that are related to Business Rules, Client Script, Script includes.
  • Configured SMTP and POP3 standard Email configurations in the ServiceNow instance, along with setting up Email Templates and Email Notifications.
  • Work with email notifications, inbound actions, reports, gauges, and home pages.
  • Develop various scripts in ServiceNow and their order of execution.
  • Created Buttons and context menus both on form and lists using UI actions
  • Resolving incidents with proper root cause investigation as a part of support activity.
  • Participated in daily scrum meeting and developer meetings
  • Created full documentation for Service-Now applications.

Environment: ServiceNow, XML, Java script, Jelly Script, AngularJS..

Confidential

ServiceNow Developer/ Admin

Responsibilities:

  • Involved in creation of ServiceNow Applications, Modules, tables, columns as per requirements.
  • Involved in development of Service catalog which includes creating new catalog items, Order guides, designing workflows for Change management.
  • Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items and Service catalog items.
  • Use business analysis skills to directly interface with customers to design and build applications that meet business goals and objectives.
  • Involved in reaching out to stake holders to gather requirements and fulfilling the requirements according to the user needs.
  • Used agile methodology (used Scrum) for development and was present in daily stand up meetings and weekly team meeting. Also, attended bi-weekly sprint planning meetings.
  • Worked with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions
  • Involved in creating ACL's as per the client needs.
  • Understanding technical and functional design requirements for Service Now, workflow engines and created workflow and web prototypes.
  • Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB in Service Now.
  • Involved in creating the Business Rules, Client Scripts, UI Actions and UI Policies. Involved in Creating UI Macros and UI Pages.
  • Supported teams responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, and performing quality assurance testing and user acceptance testing.

Environment: Oracle 11g, Eclipse, JavaScript, HTML5, CSS3, JQuery

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