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It Manager Resume

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SUMMARY:

  • Accomplished, results - driven IT Manager, Network Engineer and Virtualization Engineer with proven success in configuring network and user infrastructure, Amazon Web Services, VMware Servers, Cisco Equipment, various storage devices, IIS, infrastructure upgrades and expansions, technical problem solving and excellent communication skills.
  • Consistently deliver results that exceed employer expectations and generate additional ROI and maximizes efficiency.
  • Characterized as a problem solver and customer service leader. Known for excellent communication skills and keen ability to build long lasting relationships.
  • Managed multi-vendor virtual infrastructure maintenance, support, troubleshooting and repair.
  • Executed daily production and development administration and infrastructure changes in a multi-location virtual environment.
  • Managed and supported DR operations resulting in successful production failover to alternate d Confidential centers and third party sites.
  • Spearheads strategic network infrastructure design and expansion while maintaining network reliability.
  • Able to manage networks efficiently across different locations and assist with any and all tickets that arise.
  • Experienced in configuring and maintaining numerous network hardware components such as routers, switches, modems, gateways, firewalls and WAN traffic shaping devices.
  • Extremely successful managing and implementing technical projects for key accounts.
  • Specializing in utilizing excellent communication skills to manage a project full cycle from an idea to a finished project.
  • Consistently maximized both time and team management to complete projects under budget.

AREAS OF EXPERTISE:

  • AWS Business Professional Accreditation
  • AWS Technical Professional Accreditation
  • Cisco CCNA Certified
  • Amazon Web Services Hosting Platform
  • A+
  • N +
  • Polycom
  • Network and User Infrastructure Security
  • Voip Systems
  • VMware ESXi Servers, Various Storage Hardware Such as HP and NetApp
  • Implementing Infrastructure Expansions
  • Time Management and Trouble Shooting
  • Team Building & Performance
  • Customer Service / Account Management

EMPLOYMENT:

Confidential

IT Manager

Responsibilities:

  • Ensure proper documentation and standard operating procedures are created and adhered to.
  • Provide support to hosted clients and websites.
  • Constantly reviewing processes and identifying way to improve efficiency & service, and proactively managing areas of Technology within the company
  • Conduct in-depth technical analysis of all systems, including the governance framework, architecture, and disaster recovery and business continuity; delivered gap analysis and recommendations, attaining 99% up time.
  • Decrease inventory, application pricing, and licensing expenses by establishing standardization for applications, PC desktops, and networking systems.
  • Effectively planning and executing all IT related projects.
  • Ensuring all IT systems, infrastructures, server, networks and Security devices are running to an efficient level.
  • Delegating work to and supervising the activities of junior IT staff.
  • Recommending and implementing technological improvements and efficiencies.

Confidential

Network Engineer

Responsibilities:

  • Maintained, configured and operated various VMware Servers, Cisco equipment and different storage formats via NetApp and HP Storage solutions.
  • Responsible for performing daily maintenance and testing operations to ensure Network reliability and optimization.
  • In charge of configuring and maintaining a custom NetApp SAN environment that is being utilized for the storage of Confidential ’s VMware Machines.
  • Also assists with Tier 2 and Tier 3 support tickets and situations as needed

Confidential

Network Administrator

Responsibilities:

  • Maintained, configured and operated all devices in Ruppert’s network and user infrastructure.
  • Responsible for performing daily operations for the company’s network which is spread out over 12 regional locations .
  • Worked closely with the CTO regarding company expansion and IT upgrade projects.
  • Configured and maintained both a Dell Equalogic San environment and VMware VSphere servers to enable infrastructure virtualization across all locations.

Confidential

Network Engineer

Responsibilities:

  • Network Engineer responsible for the configuration and maintenance of all network hardware/infrastructure at the corporate office which includes such hardware as; routers, switches, modems, gateways, firewalls and WAN traffic shaping devices.
  • Performed monthly systems maintenance work to upgrade infrastructure, re-patch devices, troubleshoot, and execute various network projects.
  • High skill level using Cisco routers, Cisco ASA’s, Cisco Switches, HP Switches, Sonicwall Firewalls, Exinda WAN devices and various Network Monitoring software suites.
  • Proficient in layer 2 and layer 3 switching and routing

Confidential

Sr. Project Manager

Responsibilities:

  • Managed and implemented projects for our national key accounts customers taking the project from an idea and request to installing and implementing a new fully functional Cisco VoIP system and network.
  • Demonstrated excellent time management skills with the ability to multi-task and coordinate the efforts of others to correctly implement network solutions.
  • Vast knowledge of Confidential s and hardware in configuring large VoIP systems.
  • Showed the ability to think outside the box and excellent customer service and troubleshooting abilities.

Confidential

IT Help Desk Coordinator

Responsibilities:

  • Managed Help Desk activities such as heading meetings, distributing trouble tickets and ensuring that all trouble tickets were resolved in a timely manner.
  • Provided technical support for a vast employee base which included approximately 400 users in the corporate office and 450 remote users.
  • Developed and implemented IT projects including the roll out of new software and preventing future issues.
  • Responsible for all purchasing and receiving functions for the IT Department

Confidential

IT Help Desk Technician

Responsibilities:

  • Responsible for resolving technical problems related to in-house software packages ensuring promulgation of business activities.
  • Provided assistance to over 500 remote users by troubleshooting their software challenges

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