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Business Systems, Sr. Advisor Resume

Plano, TexaS

SUMMARY

  • A solid client management/delivery leader with fifteen years of extensive experience interfacing with customer service, billing, accounting, engineering and network operations’ business owners and C - level executives.
  • Results oriented, well organized with strong analytical/problem solving abilities.
  • Demonstrated strength in planning, facilitating and organizing teams towards stated objectives.
  • Proven success with implementing new products, programs, and procedures.

PROFESSIONAL EXPERIENCE

Confidential - Plano, Texas

Business Systems, Sr. Advisor

Responsibilities:

  • Presented scope of the project to each Market CIO outlining purpose, meetings, status reporting and timelines.
  • Worked with each hospital IT directors and Business Owners to determine types of applications, user base, funding organization, business owner, supporting organization, vendor, etc.
  • Assisted the Business Owners with their applications to complete the Risk Assessment template, determining cost, ROI and Mitigation.

Confidential - Plano, Texas

Business Systems, Sr. Advisor

Responsibilities:

  • Performed Security admin responsibilities (production and training environments) for all users.
  • Created DocuTAP groups/roles with assigned permissions to establish a security standard for the UCCs. Rolled out to the clinics with training and documentation.
  • Worked with Finance, Human Resources, Operations and Business Intelligence teams to define resolutions to issues and provide knowledge and information for enhancements to the application.
  • Documented workflows and processes
  • Reviewed application tickets with vendor - trending analysis and timeliness to closure. Advised DocuTAP to add tasks into their implementation process to avoid additional tickets.
  • Monitored App Alerts and notified clinics of application/network downtime if applicable.
  • Completed Physician Dashboard project with DocuTAP designing a comprehensive dashboard for Regional Mgrs. and Medical Directors. This dashboard gives both a summary and a detailed report by date for the percentage of mid-level charts signed by the supervising physician. This product gave the centers the capability of viewing and pulling necessary reports for the state agencies to meet their requirement.
  • Managed interface project with 3rd party vendor for the CFO to post patient credit card payments in real time to their accounts.
  • Tracked HealthLine and DocuTAP contract amendments.
  • Reviewed DocuTAP Service Orders for accuracy.

Delivery Management, Advisor

Confidential

Responsibilities:

  • Hosted independent client calls to provide status on projects, requests and incidents
  • Managed their IT Program from initiation to delivery within budget and on-time expectations
  • Met with decision makers to provide quality consulting services, encouraging automation while soliciting new business for Confidential Services.
  • Provided escalation point of contact to resolve top priority issues
  • Created Task Orders/Service Requests for work outside of Support (Work with development teams for estimates and obtain customer approval. Managed vendors as defined by project scope.)
  • Reviewed labor reports for accurate billing of projects.
  • Led the bi-weekly meetings with the Confidential Client Executive and Client C-Level executives to provide status on IT projects and escalated issues.

Confidential - Plano, Texas

Business Systems Analyst, Specialist

Responsibilities:

  • Gathered and documented requirements for Hyperion Interactive Reporting
  • Served as the interface between the client and the development team
  • Created test cases, performed system and User Acceptance Testing

Business Systems Analyst, Specialist

Confidential

Responsibilities:

  • Worked directly with the VP of Sales and Regional Sales Offices
  • Led training team to develop users’ guide for SFDC and trained regional associates.
  • Interviewed FirstCare associates and documented processes/procedures for products sold
  • Interfaced with client’s 3rd party vendors and C-Level Executives
  • Mapped fields from retiring application to SFDC and preformed gap analysis
  • Developed SFDC regional and executive reports

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