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Labware Support Consultant Resume

SUMMARY:

  • Eight years of work experience in Software Industry with experience as Business Consultant. Four years’ experience in business development and marketing in IT and ITES companies.
  • Five years’ experience in handling multiple Laboratory Information Management Systems (LIMS) COTS solutions in various domains such as Oil and Gas, Pharmaceutical, Clinical, and Manufacturing.
  • Experience working on LABWARE (5.0 and 6.0), STARLIMS and LABMANAGER LIMS solutions
  • Expertise in Various LIMS Modules / Functionalities (Sample Management, Stability Management, Interpretation Manager, Model Manager, LABSTATION etc.)
  • Exposure with Incident Management, Problem Management, Change Management, Configuration Management Process in Glaxo SmithKline
  • Experience in working for GxP guidelines, 21 CFR Part 11, Confidential regulations and completed internal GSK programs
  • Good exposure towards understanding Clinical, Manufacturing and Healthcare Laboratory Processes and Pharmaceutical Regulatory requirements
  • Expertise in Design and developing the of Analysis, reports by using RGEN and Crystal Reports.
  • Strong experience in development of Validation Protocols like Installation Qualification (IQ), Operational Qualification (OQ) and Performance Qualification (PQ) for the related applications.
  • Expertise in creating various documents (Validation Plan, Transition Plan, Transition Report, Test Plan, Test cases, Incident Records, Call Flow Diagrams) and all Validation Deliverables.

SOFTWARE PROFICIENCIES:

LIMS: LabWare V6,V5, Starlims 10, Labmanager 4

Database: Oracle 9i/11i , MS - SQL Server 2000

Reporting Tools: Crystal reports (v 8.5, XI)

Business Intelligence Tools: INFORMATICA, Business Objects

SUMMARY OF EXPERIENCE:

Confidential

LabWare Support Consultant

Responsibilities:

  • Changes in Lims to adhere with ISO 17025 accreditation.
  • Propose new functionalities / reports to each user profile based on their daily routine activities.
  • Modified Lims - PI interface from OPC to RDBMS
  • Propose business process changes between Lims and PSM interface
  • Propose new changes to enhance the lab infrastructure to ensure zero data leak.
  • Supporting all tickets related LabWare 6 support, enhancement and Crystal reports

Confidential

LabWare Support Consultant

Responsibilities:

  • Business requirement gathering towards understanding the Level || and Level III tickets
  • Resolving all LabWare application support tickets.
  • Specializing in Creation / Modifications of Subroutines / User Programs
  • Responsible for modification of reports using Crystal Reports 8.5
  • Investigating and debugging application and reports issues
  • Service Level Agreement and Metrics Reporting
  • Follow Client’s documentation, validation and change control processes

Confidential

LabWare Support Consultant

Responsibilities:

  • Business requirement gathering towards understanding the Level || and Level ||| tickets
  • Resolving Level II and Level III LabWare application support tickets.
  • Specializing in Creation / Modifications of Subroutines / User Programs
  • Responsible for Creation / modification of reports using Crystal Reports XI
  • Investigating and debugging application and reports issues
  • Coordinate issue resolution and customer communications

Confidential

Lims Business Analyst

Responsibilities:

  • Responsible for deployment of LabManager Lims in two China sites
  • Requirement Gathering for Sample workflow, of analysis for GSK labs based out of China
  • Super users at client site (GlaxoSmithKline, Tianjin, China)
  • Drafting User Acceptance Testing documents and facilitate the Quality Analyst to perform the UAT
  • Develop design documents, validation plan and data migration plan
  • Follow Client’s documentation, validation and change control processes

Confidential

Software Programmer

Responsibilities:

  • Responsible for all the application support and enhancement related activities for the client
  • Responsible for supporting HIS-LIMS interface, all instrument interfaces and Blood bank module built
  • Responsible for additional instrument interfacing with STARLIMS
  • Responsible for adding new and modifying new reports using Crystal reports tool
  • Implementing Change Requests by Change management methodology
  • End to End testing of Blood bank module developed in LIMS

Confidential

Associate Consultant

Responsibilities:

  • Supporting SAP IS RETAIL Master data, Sales pricing management
  • Creating and Changing various Articles and Assortments.
  • Creating and modifying Seasonal Procurement details.
  • Preparation of “AS-IS” “TO-BE” process document
  • Obtaining Clients' Approvals and Consensus on Critical tickets and Improvement Areas.

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