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Recruiting And Training Manager Resume

SUMMARY

  • An insatiable intellectual curiosity, and the ability to mine hidden gems located within large sets of structured, semi - structured and unstructured data. Able to leverage a heavy dose of mathematics and applied statistics with visualization and a healthy sense of exploration.

TECHNICAL SKILLS

  • Extremely organized
  • Data management
  • Process implementation
  • Team leadership
  • Budget analysis
  • Anti-virus software
  • Desktop and laptop repair
  • Mobile data devices installation
  • Internal components installation
  • File transfers expert
  • Internet setup and repair
  • ADP Workforce Now
  • Training solutions development
  • Talent assessments
  • Adult learning theories
  • Change management
  • Time management
  • Project management
  • FMLA comprehension
  • Client assessment and analysis
  • Databases
  • Knowledgeable in all HR Systems
  • Employee recruitment
  • Termination procedures

PROFESSIONAL EXPERIENCE

Recruiting and Training Manager

Confidential

Responsibilities:

  • Facilitated all new employee orientations to foster a positive team attitude
  • Supported management in developing and implementing personnel policies and procedures.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Pre-screened all resumes prior to sending them to hiring managers for consideration.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Screened all applicants based on their qualifications and background.
  • Developed vocational training program curricula and objectives.
  • Designed industry-specific training in RV Technicians, and RV Sales.
  • Facilitated traditional, online and on-the-job training for over 20 students.
  • Used positive reinforcement and provided clear feedback to help students succeed.

Dealer Operations Support Specialist

Confidential

Responsibilities:

  • Provided Tier 2 level IT support to non-technical personnel within the business.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Managed call flow and responded to technical support needs of customers.
  • Resolved problems with malfunctioning products.
  • Activated accounts for employees new to dealerships
  • Researched, troubleshot and resolved complex problems independently.
  • Appropriately documented all transactions and pertinent interactions.
  • Managed customers' expectations and experience to a high degree of customer satisfaction.
  • Developed and tested new product offerings.
  • Maintained and updated customer service database.
  • Used scripting skills to contribute to internal tools.
  • Used ticketing systems to manage and process actions taken.
  • Provided on-call support for critical issues.
  • Led internal product training for proprietary software.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.

Business Intelligence Analyst

Confidential

Responsibilities:

  • Created SQL queries used to audit financial source table against reporting destination table using Microsoft BI Tools
  • Update stored procedures to reflect changes in business requirement logic using SQL server 2010
  • Participated in daily SCRUM meeting and weekly SPRINT meetings communicating project /task deliverable updates
  • Tested program code in development in order to assure adherence to business logic specifications.
  • Researched and resolved issues regarding the integrity of data flow into databases.
  • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
  • Recommended operational improvements based on tracking and analysis.
  • Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
  • Human Resources Non-Commissioned Officer, United States Army
  • Responsible for planning, directing, and managing all HR competencies
  • Drafting and manning battalion level SOPs supervises and manages the processing and tracking of all Personnel Actions, Awards, NCOERs, Promotions, Suspension of Favorable Actions, Leaves and Passes, and Military Pay
  • Responsible for timely Personnel Accounting and Strength Reporting
  • Responsible for the Accountability and readiness of all assigned and attached personnel, to include direct supervision of one NCO and over eleven Soldiers.
  • Planned and briefed personnel on missions.
  • Developed and led training programs in preparation for combat.
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Wrote office job descriptions and directives.
  • Prepared documents for destruction.
  • Served as custodian of classified documents.
  • Performed as a fire team leader during situational training exercises and all infantry dismounted battle drills.
  • Maintained 100% accountability of all assigned equipment worth more than $1.5M

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